Lifesticks
Dormant account
- Joined
- May 30, 2006
- Location
- Sweden
A couple of days ago I found 21.com, a sister site to 888. They had an attractive introductory bonus offer and I decided to give it a go. I deposited 200$ but did not get the bonus. When asking the friendly chat help they informed me that this was because of my account at 888 but also confirmed that no such mention was in their terms. She told me she would forward the question to their operations department which would get back to me within 24 hours. I expected them to sort out the issue for me, and not really being very concerned about whether I would receive the bonus or not (it had a 50X WR) I started playing with my 200$ and did very well.
The next day when trying to log in I find that my account has been removed. After contacting CS I find they have closed my account and confiscated my winnings due to "bonus abuse".
Excuse me? They steal my non-bonus related winnings for "bonus abusing" a bonus I, according to their terms, was eligible for but never received. Furthermore, they will not give me a reason for closing the account and decided to "not further discuss this issue".
I see that casinomeister doesnt touch 888 ... could anyone point me in another direction?
The next day when trying to log in I find that my account has been removed. After contacting CS I find they have closed my account and confiscated my winnings due to "bonus abuse".
Excuse me? They steal my non-bonus related winnings for "bonus abusing" a bonus I, according to their terms, was eligible for but never received. Furthermore, they will not give me a reason for closing the account and decided to "not further discuss this issue".
I see that casinomeister doesnt touch 888 ... could anyone point me in another direction?