Help Needed!

louisebxx

Non-Gambler
Joined
Aug 4, 2013
Location
Kent
Good Evening,

I am using my daughter's account as I have just become aware of her compulsive gambling so forgive me if I'm doing anything wrong. I've taken control of all her online accounts and have closed some down. By the looks of things it's been going on a while but has snowballed over the last month. She got a large amount of money over £8k and has gambled it away plus £5k of my money from my PayPal. I was in hospital when she got my details. I explained the situation to Paypal and they refunded some of one casino. I then noticed more but they say that it is not their issue. She also won from a casino and that has paid some of what she's played back. I'm helping her because my daughter does have a history of depression and anxiety including suicide attempts and self harm. She is in treatment now but I have to at least try to find away of getting my money back. I went to GamCare, gambling commission and LGA and have found a part that says about Duty of Care and Customer interaction. It says that if a players account shows signs of problem gambling or strange activity then the casino should act on this. None of the casinos have and the ones I've seen show such activity. IE June - Feb 2014 deposits £435 then 18th March 2014 - 7th April 2014 £4185!!! The others are the same. Can anyone advise?

Thank you in advance
Lew
 
Obviously a gambling problem along with the anxiety and depression is very serious. Seems like you have that end covered with the treatment.

Lew, I am assuming your the Dad? I see some posts by this to where it was a daughter and mother team posting. www.casinomeister.com/forums/payment-processing-issues/58257-juega-ocho-help.html#post572766 If it is correct and you are the dad it may be both your daughter and wife? Either way it seems like you have a lot of investigating to do.

In terms of getting money back, not sure how that works with paypal, but in general there really needs to be some fraudulent circumstances. The biggest being is how does the casino know its not a case of being a sore loser. How do they know your not involved? Whos names are on Paypal Account? How did she get access to such sensitive info? Has this account been used in the past for deposits? The list goes on and on.

It seems you knew about the big win, did she tell you?

I also just saw you browsing "winning screenshot", of course you have the right to go where you want, but if the scenario is this serious I wouldn't expect you to be viewing screenshots.

Sorry for the skepticism, because a gambling problem is serious, but you can imagine the ways people try to get money back after being sore losers.
 
If your daughter lost money in CM accredited casinos PM the reps here.
Maybe they can help you, but there is a little bitter aftertaste within your story.

Sorry for saying that and all the best of luck to you and your daughter.
 
Obviously a gambling problem along with the anxiety and depression is very serious. Seems like you have that end covered with the treatment.

Lew, I am assuming your the Dad? I see some posts by this to where it was a daughter and mother team posting. www.casinomeister.com/forums/payment-processing-issues/58257-juega-ocho-help.html#post572766 If it is correct and you are the dad it may be both your daughter and wife? Either way it seems like you have a lot of investigating to do.

In terms of getting money back, not sure how that works with paypal, but in general there really needs to be some fraudulent circumstances. The biggest being is how does the casino know its not a case of being a sore loser. How do they know your not involved? Whos names are on Paypal Account? How did she get access to such sensitive info? Has this account been used in the past for deposits? The list goes on and on.

It seems you knew about the big win, did she tell you?

I also just saw you browsing "winning screenshot", of course you have the right to go where you want, but if the scenario is this serious I wouldn't expect you to be viewing screenshots.

Sorry for the skepticism, because a gambling problem is serious, but you can imagine the ways people try to get money back after being sore losers.


Thanks for coming back. I totally understand. I am her Dad. To be honest I'm just getting through her email accounts and the accounts she's got and I was having a nose around at the different posts. I think that would be my daughter as the account I think she means is one that I'm having on going issues with closing Mr Casinos? It seems there's 2 one under my wife and the other is hers. Definitely not my wife as she doesn't even use any of the computers. PayPal has my details, bank, card etc it's also under my email. I've done the disputed transactions and after uphold 20 the others are rejecting because of IPs I think. My daughters lives with us. I was in hospital having brain surgery as I had a stroke caused by a bleed and she got access to my safe which has my wills etc. In hospital there was a risk that I wouldn't come through as I had major heart surgery in Oct My wife must have got her to go into it and she took my details from then. The win I noticed when It went into my account. It was £3K which covered some of my losses but half of that was already lost in deposits from that casino. Paypal also refunded back £1250. I don't believe so. She's never had access to it before and I can't say I have ever notice apart from the last few weeks. I had said to paypal to reverse all transaction from Profitable Play, Mr Green and VCI but they didn't and would only do so for some of Profitable Play I included the winnings just to get it all level. The casino had their money back and I had mine but paypal were at first great but then everything was No even when I tried to refund the winnings I got told no. I found she had spent more on another card of mine so in the end I gave up and put them back to make my account as clear as I can. But still out by £1500 from what I can make out. As I said I was having a nose around and was intrigued. I've been reading so much about the dark side of gambling. Obviously my daughters welfare is my most important thing but as my wife and I are retired we cannot cover her losses.
 
If your daughter lost money in CM accredited casinos PM the reps here.
Maybe they can help you, but there is a little bitter aftertaste within your story.

Sorry for saying that and all the best of luck to you and your daughter.

Thank you for replying.

I have been in touch with Mr Green's rep by PM and customer services email. I can fully understand people's caution but apart from trying to explain as best as I can there's not much else I can do. The paypal account has all my details so I be interested to know how it went through. Profitable Play is a bit confusing I've seen loads of sites so I'm not sure which one it is. VCI seems to be victor chandler. I'm able to go through everything as I'm not sure exactly whats what. GamCare helped immensely as did the gambling commission and LGA about the breaches in Duty of Care and in Responsible Gaming but I'm still figuring out the different terms.
 
If this tale is 100% kosher then you have a predicament. Some sites you have both refunded casino cash-outs and they the deposits so that went OK. In order to guarantee ALL of them are returned back to square one you will have to report the matter as a criminal offence as this is fraud and ID theft, even if it is your daughter. They will give you an incident number which will then almost certainly compel the banks/Paypal to cancel transactions.
Now, you reckon after all the cash-outs are refunded back to the casinos and deposits returned you will be out of pocket by £1500 approx. That, considering the turnover she got through is getting away lightly and you are fortunate she found the cash-out button for that 3k.
So, essentially you have a choice. Fund a £1500 loss, or get the matters returned to zero as if it hadn't happened by reporting the offences. Tough one. It seems you have gone as far as you can by the sites' goodwill.

And for the record, no-one in your house associated with this matter will ever gamble again (on most sites) as chargebacks/refunds and dishonesty are logged.

Your call.
 
If this tale is 100% kosher then you have a predicament. Some sites you have both refunded casino cash-outs and they the deposits so that went OK. In order to guarantee ALL of them are returned back to square one you will have to report the matter as a criminal offence as this is fraud and ID theft, even if it is your daughter. They will give you an incident number which will then almost certainly compel the banks/Paypal to cancel transactions.
Now, you reckon after all the cash-outs are refunded back to the casinos and deposits returned you will be out of pocket by £1500 approx. That, considering the turnover she got through is getting away lightly and you are fortunate she found the cash-out button for that 3k.
So, essentially you have a choice. Fund a £1500 loss, or get the matters returned to zero as if it hadn't happened by reporting the offences. Tough one. It seems you have gone as far as you can by the sites' goodwill.

And for the record, no-one in your house associated with this matter will ever gamble again (on most sites) as chargebacks/refunds and dishonesty are logged.

Your call.


That is what I want all the sites to not allow my daughter or this address to gamble online at all. Neither me or my wife do so it'll help stopping her. I have considered that but I can't do that it would ruin what life after this she has left. My main priority is her getting well again and going down that route I fear will only make the situation 10x worse. I have the figures in from of me and Paypal she had deposited over £5900 in 4 different casinos. She has winnings credited back at £3850. But she has also deposited out a further £750 to another site. Paypal also reversed £1250. They're the figures as it stands. I haven't had any Good Will as it were from any of the sites. Only Paypal have reversed some charges. The Gambling commission LGA did mention about a complaint about breach of regulations to their licensing regulator but I'm going to raise the issue with the casino before I do that. From what I have found casinos do have a duty to act if any abnormal activity occurs and I'm shocked that the paypal transactions were allowed through even with the different details and the fact that its under Mr.
 
The win I noticed when It went into my account. It was £3K which covered some of my losses but half of that was already lost in deposits from that casino. Paypal also refunded back £1250. .

If they have deposited winning into your account. You really cant expect then to just refund the money. But if thats what you expect, then that casino should also report the fraud and get the winnings back that they credited to your paypal.

I see you mentioning casino regulators and saying that should see abnormalities. Its not the casinos fault. Someone can deposit $10 today and then deposit $4,000 next month. That doesnt mean anything.

The person who is at fault is your daughter and nobody else. You need to hold her responsible and have her pay you back the money. The jails probably wouldnt hold anyone for long on theft of some money, but if they did maybe having her arrested, in jail for a while would have been treatment enough.

So what about her 3rd post, posting on behalf of her mum. There wasnt really a reason for her to start telling tales YET. So was your wife involved? And if not and it was just a tale, how do we know this one isnt the same?
 
Obviously a gambling problem along with the anxiety and depression is very serious. Seems like you have that end covered with the treatment.

Lew, I am assuming your the Dad? I see some posts by this to where it was a daughter and mother team posting. www.casinomeister.com/forums/payment-processing-issues/58257-juega-ocho-help.html#post572766 If it is correct and you are the dad it may be both your daughter and wife? Either way it seems like you have a lot of investigating to do.

In terms of getting money back, not sure how that works with paypal, but in general there really needs to be some fraudulent circumstances. The biggest being is how does the casino know its not a case of being a sore loser. How do they know your not involved? Whos names are on Paypal Account? How did she get access to such sensitive info? Has this account been used in the past for deposits? The list goes on and on.

It seems you knew about the big win, did she tell you?

I also just saw you browsing "winning screenshot", of course you have the right to go where you want, but if the scenario is this serious I wouldn't expect you to be viewing screenshots.

Sorry for the skepticism, because a gambling problem is serious, but you can imagine the ways people try to get money back after being sore losers.

Sorry I might come out as an arsehole now and sorry for this. Maybe call me Nifty(sorry nifty). But I have a feeling this is actually "herself" Posting trying to find a way to get loses back from the Casinos all an act.
I am very sceptical in this, if it is the truth and it is her dad than I am of course very sorry. But I really don't buy this one she has already posted on her mums behalf. :rolleyes:
 
That is what I want all the sites to not allow my daughter or this address to gamble online at all. Neither me or my wife do so it'll help stopping her. I have considered that but I can't do that it would ruin what life after this she has left. My main priority is her getting well again and going down that route I fear will only make the situation 10x worse. I have the figures in from of me and Paypal she had deposited over £5900 in 4 different casinos. She has winnings credited back at £3850. But she has also deposited out a further £750 to another site. Paypal also reversed £1250. They're the figures as it stands. I haven't had any Good Will as it were from any of the sites. Only Paypal have reversed some charges. The Gambling commission LGA did mention about a complaint about breach of regulations to their licensing regulator but I'm going to raise the issue with the casino before I do that. From what I have found casinos do have a duty to act if any abnormal activity occurs and I'm shocked that the paypal transactions were allowed through even with the different details and the fact that its under Mr.

I think you need to understand one or two things. If a fraudster has ALL your details, cards, IP/PC, address etc. it almost impossible for even a diligent casino to spot them remotely, especially if the payments come through a trusted 3rd. party like Paypal which has already pre-verified you. Secondly, complaining to the Licensing Authority of the casino is unfortunately pointless unless maybe the UKGC. Go to the Maltese LGA and some others, you may as well talk to the toilet pan.
As for them spotting the increase in stakes you mention, we had a Norwegian chap here recently who managed to spunk $22,000 in one day or so, causing himself a 10-year debt and a lot of soul-searching and pain. It seems his account was spotted and frozen, but only after he'd stopped depositing when the 22k was gone IIRC. If a casino assumed everyone who raised their deposits from the norm was on a gambling bender, then the operations would start to grind to a halt, it would be unworkable. This is why they usually have deposit limits set by the player, which your daughter obviously didn't take advantage of.
 
Have just found interesting info just by using google (is my friend). I will not disclose any sensitive information here. But to me this seems to be her boyfriend posting. It's a shame username louisebxx is quite unique.
 
Sorry to hear this but I'm surprised if it was her casino accounts that they let her deposit using your paypal account. Anyway don't mean to sound nasty but all this talk about getting the money back etc. Using different organisations is not right. Sorry but casinos aren't at fault for your daughter spending your money its your daughter that is a thief. So either charge her or write the money of you can't have it both ways. I know it sounds bad and your daughter may be depressed but at end of day if this is all true then your daughter stole and gambled your money while you could have been dying. Maybe people will think I'm coldhearted but what your daughter done is indefensible so if you want your money back do what you should have done right away and prosecute her.
 
I can see why questions are being asked but there is nothing I can do apart from be honest and clear which I am trying to be. I'm not going to ask the casino that she won as I agree that would not be right. But I did ask paypal to reverse the winnings also which I was told no by paypal and they do cover some losses. From what I can gather about her posts before she had opened 2 accounts one in her name and another in my wife's. I'm not able to answer everything because I don't know the facts 100% I can only go by what I can see. From the casinos point of investigations all it would take it to check the paypal account then you can clearly see who's account it's in. I would expect any casino to take back they're credits from the account the deposit came. The UKGC (Gaming commission I assume) is who pointed the regulations in regards to Duty of Care/Customer interaction and the LGA showed me their codes about deposits and also about wins and losses. That's another thing that most casinos don't have from what my daughter said is reality checks but to be honest I'm not sure what use they are when they're already chasing losses. The way the UKGC told it to me was that it's like a landlord serving an alcoholic. While yes it is the players responsibility it is also the casinos duty to spot and also look out for suspicious activity. The amount of play especially if a high amount should always be questioned and when I mentioned that the PayPal account was in 2 different names they said that should've been checked and verified same from LGA. Going by what the regulators say they do have a responsibility not only that but for the casinos own security to avoid situations like this. Its not difficult to only take payment in the account holders name? I've asked the question about the responsible gaming aspect and was advised to ask for a percentage of deposits back which I've done. I wont go down the route of the police as it would do more harm than good. I would rather her get well and back on her feet than have a criminal record and not able to work. Addiction is an illness and I don't think anyone would do that to their child if in my position. I already know what I can do regarding regulations and such. I can only ask the casinos and take it from there.
 
My suggestion would be to contact the casinos involved, and to speak with them over the phone. The casinos in question should have policies that can properly deal with this situation and I'm sure they'll do the right thing - or whatever they can do to help. You'll have to bear in mind that they'll approach you with fair bit of skepticism (like our membership here) and investigate this thoroughly since we are taking about a criminal activity (fraud). I'm sorry you have to deal with this mess, but I'm sure everything will turn out alright in the long run.

Most importantly, be a good dad and get your daughter the help she needs, and don't let her think it's the end of the world. I don't want to come across crass or anything, but it's only money -at least you have one another for support.
 
I can see why questions are being asked but there is nothing I can do apart from be honest and clear which I am trying to be. I'm not going to ask the casino that she won as I agree that would not be right. But I did ask paypal to reverse the winnings also which I was told no by paypal and they do cover some losses. From what I can gather about her posts before she had opened 2 accounts one in her name and another in my wife's. I'm not able to answer everything because I don't know the facts 100% I can only go by what I can see. From the casinos point of investigations all it would take it to check the paypal account then you can clearly see who's account it's in. I would expect any casino to take back they're credits from the account the deposit came. The UKGC (Gaming commission I assume) is who pointed the regulations in regards to Duty of Care/Customer interaction and the LGA showed me their codes about deposits and also about wins and losses. That's another thing that most casinos don't have from what my daughter said is reality checks but to be honest I'm not sure what use they are when they're already chasing losses. The way the UKGC told it to me was that it's like a landlord serving an alcoholic. While yes it is the players responsibility it is also the casinos duty to spot and also look out for suspicious activity. The amount of play especially if a high amount should always be questioned and when I mentioned that the PayPal account was in 2 different names they said that should've been checked and verified same from LGA. Going by what the regulators say they do have a responsibility not only that but for the casinos own security to avoid situations like this. Its not difficult to only take payment in the account holders name? I've asked the question about the responsible gaming aspect and was advised to ask for a percentage of deposits back which I've done. I wont go down the route of the police as it would do more harm than good. I would rather her get well and back on her feet than have a criminal record and not able to work. Addiction is an illness and I don't think anyone would do that to their child if in my position. I already know what I can do regarding regulations and such. I can only ask the casinos and take it from there.

Hi Great post by Casinomeister there. I wish you the best for your daugther and will no matter what just apologize for my last post. I have since found my own research wasn't really up to standard and mixed that username up with someone else using the same. :oops:
 
Have just found interesting info just by using google (is my friend). I will not disclose any sensitive information here. But to me this seems to be her boyfriend posting. It's a shame username louisebxx is quite unique.

Not sure what you are implying by that but I would be interested to know what information. I can assure you I am her father. This maybe a joke or whatever to you all but I can assure you it's not. This is a very serious matter and I am trying to sort it out as best I can. My wife is not involved it is my Daughter who has the problem. As I said I can only contact the casinos and see what they say. If I can't get anywhere then a complaint to the LGA, gaming commission it will be. If she's banned than brilliant. I've already excluded her on the sites I know of. Yes she is in the wrong and I will be dealing with that but what I am failing to see is that a compulsion is that you are unable to stop even if you try. An addiction is an illness and it can make people do things that aren't in their nature. Ive only just come to realise this and to be angry and judgemental does not help an addict it just makes the shame worse. I want to be supportive and help her through this not kick her when she's down. When she's in recovery then we can go through the other aspects but right now I am a father with a sick child. The casinos are in breach of their licensing regulations to allow a transaction from a payment method that is not in the players name.
 
Not sure what you are implying by that but I would be interested to know what information. I can assure you I am her father. This maybe a joke or whatever to you all but I can assure you it's not. This is a very serious matter and I am trying to sort it out as best I can. My wife is not involved it is my Daughter who has the problem. As I said I can only contact the casinos and see what they say. If I can't get anywhere then a complaint to the LGA, gaming commission it will be. If she's banned than brilliant. I've already excluded her on the sites I know of. Yes she is in the wrong and I will be dealing with that but what I am failing to see is that a compulsion is that you are unable to stop even if you try. An addiction is an illness and it can make people do things that aren't in their nature. Ive only just come to realise this and to be angry and judgemental does not help an addict it just makes the shame worse. I want to be supportive and help her through this not kick her when she's down. When she's in recovery then we can go through the other aspects but right now I am a father with a sick child. The casinos are in breach of their licensing regulations to allow a transaction from a payment method that is not in the players name.

Please see post above done before this ;)
 
My suggestion would be to contact the casinos involved, and to speak with them over the phone. The casinos in question should have policies that can properly deal with this situation and I'm sure they'll do the right thing - or whatever they can do to help. You'll have to bear in mind that they'll approach you with fair bit of skepticism (like our membership here) and investigate this thoroughly since we are taking about a criminal activity (fraud). I'm sorry you have to deal with this mess, but I'm sure everything will turn out alright in the long run.

Most importantly, be a good dad and get your daughter the help she needs, and don't let her think it's the end of the world. I don't want to come across crass or anything, but it's only money -at least you have one another for support.

Thank you Casinomeister. That's exactly what I've started to do. As I said I understand that and will provide all documents ID anything they ask for. I've only approached Mr Green's Rep as I had already sent an email to their customer services. I am seeing my daughter at her lowest ebb and watched her try to cram pills in her mouth and stopped her in time this is why I do not want to see her ruin her life anymore and get her the full help she needs. A criminal record will damage her so the police for me is not an option. The money is not important but now that she is getting treatment that is unfortunately on my list to sort out even if it means sorting out payment plans for any debts against her. I'm trying to be but it's not easy especially as the trust has completely gone just need to make sure she get well again and can get some life back into her.
 
Hi Great post by Casinomeister there. I wish you the best for your daugther and will no matter what just apologize for my last post. I have since found my own research wasn't really up to standard and mixed that username up with someone else using the same. :oops:

I had posted before I saw this. Thank you for clearing that up I was wondering if there was anything else I needed to worry about.
 
I'm not a lawyer or in the UK.

But if your daughter has not got a criminal record, it's entirely possible that an arrest and a plea bargain could leave her with a conditional discharge, conditions usually being attending therapy and making restitution.

Sometimes by bailing our children out we enable their addictions.

Since your and your wife are retired, I'm assuming your daughter is no longer a little girl.

There are literally thousands of online casinos. Many won't block a player who hasn't got an account.

There's a fruit machine or a betting shop on every corner.

Consult a solicitor, they would best be able to advise you on the mostly likely outcome.

I am not without sympathy for you and your daughter. She's sunk pretty low at this point, I hope she gets the help she needs.
 
Not sure what you are implying by that but I would be interested to know what information. I can assure you I am her father. This maybe a joke or whatever to you all but I can assure you it's not. This is a very serious matter and I am trying to sort it out as best I can. My wife is not involved it is my Daughter who has the problem. As I said I can only contact the casinos and see what they say. If I can't get anywhere then a complaint to the LGA, gaming commission it will be. If she's banned than brilliant. I've already excluded her on the sites I know of. Yes she is in the wrong and I will be dealing with that but what I am failing to see is that a compulsion is that you are unable to stop even if you try. An addiction is an illness and it can make people do things that aren't in their nature. Ive only just come to realise this and to be angry and judgemental does not help an addict it just makes the shame worse. I want to be supportive and help her through this not kick her when she's down. When she's in recovery then we can go through the other aspects but right now I am a father with a sick child. The casinos are in breach of their licensing regulations to allow a transaction from a payment method that is not in the players name.

So your daughter guessed your PayPal password then?

If you gave it to them, then you authorized them to use your account, and whatever they do with it is your responsibility.

I get you've incurred a financial loss, but the party at fault is your daughter not anyone else. The sooner you accept this,and forget about pointing the finger at the casino who took the bets in good faith, the better for all involved.
 
I can't use Paypal, being in the US, so here's my question. Can you use Paypal for gaming like you do for Ebay etc? Is that the way that your daughter was able to use your Paypal account without verification?

In the US, we have to send in everything but a blood sample for DNA before we can use any option for depositing so I just wanted to clear it up in my mind.

I know my SO's Paypal info, credit cards, bank acct. etc. but that doesn't mean I can use them without his knowledge.

As I found out from my ID theft, just a small amount of information can go a long way toward theft and fraud.

Now, all this being said, if you don't plan on pursuing this legally against your daughter, you would probably be better off saying "Lesson learned" and focusing on getting help for your daughter. It really sucks that you are out money and I hope all works out for your daughter and your family.
 
I agree with the rest. The money lost should be put down to lessons learned. The responsibility lies not with the casinos but with your daughter. You can take comfort in the knowledge that she will be blacklisted in the online casino world from now on so that should help her in the future in case of a relapse. What is most important is that she gets better. I have seen addictions destroy people so I know how pervasive they can be so treatment is the best place for her. Good luck and wishing you and your family a brighter future:)
 

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