[RESOLVED] BEWARE SCAM Poker Rooms on TridX network

[Agila8]

Originally Posted by winbig

If his information is not correct, and you can speak on their behalf, then why not post the correct information?

It's not polite to tell someone on a public forum that they have posted incorrect information and tell them to take it up with you in private. This leaves everyone else that's following the thread in the dark.

Hi There,
I am speaking on behalf of Tridx and I am in communications with the site that he (googleman9) has been playing and sorting out the issue. (Info posted about Tridx in NOT correct)

1. They have no right to post such message about Tridx. (withouth contacting Tridx)
2. Yes, it is our software that they are using, and we had a problem with the cashier part (unfortunalely), and we are fixing and making the necessary changes.

3. The person way in was trough epassporte an must get paid trough epassport.
4. And also Yes, that the support has not answer Googleman9 requests on time, which should not hava happent.
5. I am in touch with Googleman9 and this issue will be resolved asap.

Thank you.

[jetset]

Actually, the information came from his own website LOL!

This company was given a 48 hour window to respond to complaints regarding cashouts returned to player accounts, a cancelled tournament, ignored emails from players, unresponsive support etc.

There was no bounce-back and no response.

As soon as the issue becomes more public, we now have a reaction....and I'm glad to see it.

Agila8 has PM'd me and I have told him pretty much what I am saying here - if he would like to add his perspective to the affair for balance we would be happy to report it; hopefully such a statement will address the issues raised and not beat around the bush.

Over to you,, Agila8.....

[SHANAX]

The sad thing is this same issue happened months ago with them. I had $700 in my account there which i earned in freerolls, tourneys, and cash games. I wanted to cash out and have my account closed for several reasons, so they just closed my account as asked then called me a cheater and crook and never sent my $. They called me a THIEF for the following reason, which makes zero sense. They said I deposited on Mr X Poker, which I did. PokerAvenue apparently bought the accounts from MrX when they shut down, so I became a PokerAvenue member. Since I deposited on Mr X and not PokerAvenue they said I was STEALING $ from them. Uhhh, ok, my account was transferred and I am a thief since I didn't need to deposit?? I was able to get back on there with help from Dan and basically $200 or so was in the account, still well down from what they owed me, but at least something. They saw the messages I posted on here and started their lies about me. I do not like getting ripped off, and I have WAY too much free time to just let it go.

Nobody from their sites responds to emails, Live Help, etc... until something is posted online for them to see. Then all of a sudden they jump in and blame the customer for getting carried away and posting false information. They have time to read the forums here and find the postings, but not 30 seconds to respond to PAYING CUSTOMER concerns? If they replied to one email saying their payment processing will be up with the new software launch all would be done with the issue. The fact that nobody would answer me or anyone else about things made me come here and post again. They leave people no choice but to air things out in public since they ignore emails and live help questions.

[winbig]

Originally Posted by Agila8

Hi There,
I am speaking on behalf of Tridx and I am in communications with the site that he (googleman9) has been playing and sorting out the issue. (Info posted about Tridx in NOT correct)

1. They have no right to post such message about Tridx. (withouth contacting Tridx)

Why not? Last I heard, freedom of speech was alive and well on the internet.

2. Yes, it is our software that they are using, and we had a problem with the cashier part (unfortunalely), and we are fixing and making the necessary changes.

Good for you.

3. The person way in was trough epassporte an must get paid trough epassport.

No place will last long with that policy...especially with players from the USA......I'm assuming that you're saying if a player deposits with epassporte, they have to withdrawal via epassporte..you need a better translator

4. And also Yes, that the support has not answer Googleman9 requests on time, which should not hava happent.
5. I am in touch with Googleman9 and this issue will be resolved asap.

We shall see...


Oh yea, who's this googleman9 guy? That wouldn't happen to be their username on the network, would it? tsk tsk...

edit: Oops, I just re-read your posts and saw that you did indeed address SHANAX as googleman9. Why in the world are you posting account names on a public forum? That speaks well of integrity.

[pokeraddict]

Pokeraddict probably has more insight into this than I

I just know they are a very small network with an average of less then 1 player a skin playing. I also have not heard anything good about them. This rep posting here doesn't help my opinion either. An "I'm sorry we have been having issues but we are getting them fixed as we speak. Also our info is as follows...... We apologize for any confusion and delay." Instead of what I see now.

[winbig]

Originally Posted by pokeraddict

I just know they are a very small network with an average of less then 1 player a skin playing. I also have not heard anything good about them. This rep posting here doesn't help my opinion either. An "I'm sorry we have been having issues but we are getting them fixed as we speak. Also our info is as follows...... We apologize for any confusion and delay." Instead of what I see now.

1 player per skin? Why bother? I ran a BBS with (2) 28.8 modems back in the 90s that had a larger customer base.

[SHANAX]

Dan spoke with PokerAvenue and I was promised my cashout would be processed this week. Once that happens I will post back again here and this matter can be closed. I just really hope the poker sites realize they need to be more attentive to paying customers to avoid these types of situations, especially the smaller sites who need all the customers they can get. They really should be kissing the butts of the more active players in order to keep them playing and also refer other players to them.

[SHANAX]

I RECEIVED MY CASHOUT TODAY FROM POKERAVENUE USA.

This issue has been resolved, the power of the Internet at it's finest

To the admins, please do what is necessary to remove this post or make sure it is known to be resolved. Thank you.

[SHANAX]

Just a follow up to this issue. The problem here was with the poker rooms and their lack of support. Dan at Tridx networks was very helpful in resolving this matter for me.

[jetset]

This poster has now been paid....but I believe it should be noted for the future that it took time, stress and putting TridX under the spotlight at Casinomeister to achieve that.

FTR, TridX spokesman Dan Saroon contacted me and the reasons for the various shortcomings do not appear to me to be skin related, but network associated. Saroon said the payout problems were caused by a change in processor; the ignored emails were a lack of efficiency at Support; the software upgrade has been delayed by TridX and the tournament was cancelled - but the 15 players who had registered got their deposits back.

Not what you would call a stellar performance, really.

From the TridX website: "Want to own an online poker room? We can set you up with your own poker website, sometimes, in as little as seven working days. You acquire a license to the software, back office management, Integrated merchant accounts, and we provide all support functions, 24/7.

I think it is also interesting that, having accused me of posting incorrect TridX contact information at Post#2 (which came from their own website) someone has now changed the info on the website by deleting the French contact number!