Software Complaint Casino software issue at Maxino.com

timoboy1976

Dormant account
Joined
Dec 8, 2012
Location
Finland
My x-mass is canselled. I won in their new slots; Megadeth, over 5K. So at least I think I won...
I got that 5K win from bonus play/free spinns but when I decided to withdraw, my account's saldo seems to be about 11€.
They didn't seen any errors and send problems to migrogaming and they havent answer non. Its been 6 days now..,

Be smart, just play at your own country so you may get some help from laws.
Merry x-mass to you, anyway <3
 
Last edited:
If you had written a nice post I would have symphaticed with you and told you that they will solve it, but writing a post like you did I don't know if you deserve it:eek2:
 
edited

sorry. I was out of line. better now?

this is a last letter what I wrote to them. If you focused, you'll understand.

about for palying with internet casinos...
This is the last letter what I just send to MAXINO CASINO:

Hi!
I still need to contact you because I have a feeling that youre are keeping at less import when a days go by.
It haved been 6day now and Migrogaming wouldn't answer to you anything, even that you asked about two times from them.
I try tell one more time how that happened and you can alnalyze that and realise that technical problem what may the reason of this.

My english are not great but I do my best;

I played that Megadeth-game wit small bet: 0.8-1.60€
I had my money left under 40€. I've got those Megadeth's logos (three skulss) and won bonusplay.
I got a phone call at just this time and when I came back to play, there were a text: Youre passivity is.., somethink, and I have to registred again. It started wiht continueing bonusplay, as it ment be, of course!
I made that bonusgame well and it's end to freespins. Soon I got allmoust ald slots full of wildes and I really start to wo, big time in every spinns. When free spinns ended, my winnings were over 5100€.

My account was 5130-5134€ and I try to withdraw instantly for 5000 or 5100€. When I had wrote my bank account number I press continue, there were a text: withraw failed or something like that. I check that my gredits was under 40€.
 
they are acredited here and they have a rep
https://www.casinomeister.com/forums/members/
try to contact him i am sure your problem will be solved.

i play a lot there, when i have some issue (that are almost nones) ..... the rep solves in the same day, thats incridble

are you sure you do all correct? or that you didnt broke the rules??
they are good casino
 
<3

Thanks to you!
I dont think that I get non anymore. something strange from migrogaming that they wont answear even to maxino in a week.
Just feeling sad...
 
Thanks to you!
I dont think that I get non anymore. something strange from migrogaming that they wont answear even to maxino in a week.
Just feeling sad...

the megadeath slot its from netent not from microgaming !
what is strange ???
 
they are acredited here and they have a rep
https://www.casinomeister.com/forums/members/
try to contact him i am sure your problem will be solved.

i play a lot there, when i have some issue (that are almost nones) ..... the rep solves in the same day, thats incridble

are you sure you do all correct? or that you didnt broke the rules??
they are good casino

Im 100% sure. My english is poorly, but I had explain that case to maxino, with all patience and language skills that I have.

They first said that when I was re-connected again, so maybe I was in fake money-playing. But I tested that with another browser and that just could not been like that. First off all, I play with small bets. Fake money playing start with 2000 credits and bet is maximum 8€. So I said earlier, I had only less than 40€ left and I won from bonus play about 5100€ and I think that my account was 5134 then. But when I try to withdraw, winnings were gone ;(
 
Im 100% sure. My english is poorly, but I had explain that case to maxino, with all patience and language skills that I have.

They first said that when I was re-connected again, so maybe I was in fake money-playing. But I tested that with another browser and that just could not been like that. First off all, I play with small bets. Fake money playing start with 2000 credits and bet is maximum 8€. So I said earlier, I had only less than 40€ left and I won from bonus play about 5100€ and I think that my account was 5134 then. But when I try to withdraw, winnings were gone ;(

I hope they solve it for you. I know sometimes when I have played on Nordicbet the sum has changed both up and down, but at the end been corrected. A few days ago I had it on autoplay and suddenly it stopped and said that I didn't have enough money and all was gone.:eek2:
But for me when I closed the game and reopened it, everything was back.
Maybe the same happened to you but you didn't get your winnings. I don't know.
 
Actually on ALL netent casinos I've seen, free play always starts with 5000€ credits :p

Just saying, thats a huge possibility, especially since you say you had a phone call, went afk, came back to find logged out, and when you logged back in you had 5000 or so.
 
I hope they solve it for you. I know sometimes when I have played on Nordicbet the sum has changed both up and down, but at the end been corrected. A few days ago I had it on autoplay and suddenly it stopped and said that I didn't have enough money and all was gone.:eek2:
But for me when I closed the game and reopened it, everything was back.
Maybe the same happened to you but you didn't get your winnings. I don't know.

I think this is something that usually happens when you are playing with bonus money from free spins etc. Once you have completed WR, the amount will be transferred from a NetEnt wallet to your account. Did you play with bonus money from free spins or something?
 
I think this is something that usually happens when you are playing with a bonus. Once you have completed WR, the amount will be transferred from a NetEnt wallet to your account. Did you play with a bonus?

Nope, I have never used a bonus on Nordicbet.
It takes some time for me to remember, so sorry for that. You are correct here. It was when I played my winnings from the free spins:oops:
I had probably just finished the wagering, went back in and got those five wilds at DoA:p
 
I dont use any bonuses too, for those huge remands with them.
As I told, I have just reach those three skulls and won free spinns and I just get started when I got a call. I came back to contie and there were a text like something; for uoyr passivity, you have to logged in again and so I did. I continued with megadeth, and there was free spinns getting started as it should to be. I continued, and got allmoust all slots full with "wildes" so my my wins were huge at every spinns. Total wons: over 5100€ and account match with maybe 5134€....
 
timoboy1976:

Maxino is a very reputable casino, so I am sure they will give you an explanation. They also have one of the best reps on this forum, so you should contact him as already suggested.

But you should also understand that Maxino has no control over these games, so they need to wait for an answer from Microgaming.

I did read your post before you edited it and I certainly did not like your "F*** Maxino and F*** Microgaming". To me that just sounded like a sore loser so I did not bother to reply.

Although you have now changed your post. Which is good.

Just sit and wait, and the rep will probably contact you soon (it is weekend, so you may need to wait until Monday).
 
Megadeth is actually created by Leander Games, but is distributed by Microgaming through Quickfire :)

I love how you no everything about the slots etc.. Im curious to no how you no all this as you are correct in everything you say regarding slots and more.
Maybe none of my business but if you decide to reply id be thankful :) were u involved with a casino or... Or do you just have a very big knowledge on software providers etc..
 
timoboy1976:

Maxino is a very reputable casino, so I am sure they will give you an explanation. They also have one of the best reps on this forum, so you should contact him as already suggested.

But you should also understand that Maxino has no control over these games, so they need to wait for an answer from Microgaming.

I did read your post before you edited it and I certainly did not like your "F*** Maxino and F*** Microgaming". To me that just sounded like a sore loser so I did not bother to reply.

Although you have now changed your post. Which is good.

Just sit and wait, and the rep will probably contact you soon (it is weekend, so you may need to wait until Monday).

yes I edited my post. But that wount give youre rights to call me a sore loser.., mate. :(

I wont mock maxino anymore, I just sit down wait. For what, I dont know.
 
2 days ago I was playing Piggie Richies when a message suddenly popped up that I had insufficient balance to make that bet, which was not true. When I logged out and in again my balance reappeared... very odd, but fortunately the error was rectified almost immediately.

Perhaps the rep could explain why this would (sometimes) happen?
 
Raimaker is correct. The funds are not available temporarily because they move from the Bonus balance to the Cash balance (Any Bonus including Free spins with wagering). It has happened many times to me... nothing serious. I had it today where when I cleared wagering, my funds went to zero and when I refreshed they were there.

Nate
 
It was allready wweird, because that logged out happened meny times. I event cant get a smoke when that your passivity-text came up and I have to logged in again. That never happened with an another maxino's games I played.
Summa summarum: I think that new game has technical problems and thats why this sad error was happen.
 
It was allready wweird, because that logged out happened meny times. I event cant get a smoke when that your passivity-text came up and I have to logged in again. That never happened with an another maxino's games I played.
Summa summarum: I think that new game has technical problems and thats why this sad error was happen.

Sorry for not going back reading your post again. You might already have answered this.
When you went to withdraw the money you wrote that it was gone.
Was all gone or did you still have that 40 you said you had when you started?
If you still had them I'll say you played in fun mode. If all was gone then it's something strange going on.
 
Sorry for not going back reading your post again. You might already have answered this.
When you went to withdraw the money you wrote that it was gone.
Was all gone or did you still have that 40 you said you had when you started?
If you still had them I'll say you played in fun mode. If all was gone then it's something strange going on.

I had maybe 11-30€ left. Some mix upped thing. But like I told, I test that same play wit funmode after that and starting was 2000€ and allready at 8€ bet. I was playing 0,8€ bet with that meganudge-mode, so bet was 1,60€
 

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