Micro Software

[PNWGirl38]

I just love this type of Casino software. However, it seems that with each new game added, I seem to have more and more problems w/ the software. When clicking on the Casino icon the first metter bar will load to 164%. After it's finally loads, I can log into the Casino. Once in the Casino I go and attempt to download a game. Only now, it will just reload the same game over and over, countless times. It never takes a full complete download. I've tried downloading several different types of games. Only to end in the same results of it reloading and reloading the game, any game!

I've contacted the Casino(s) that I'm having the problems with. They resort back to me, having me check to make sure the proxy's haven't changed within the ISP and to make sure my DirectX is completely updated. Which I have checked with my ISP to make sure the proxy hasnt been changed, I made sure my Direct X is current, I've ran my updated virus scans, I've deleted my temp folder and cookies, I've done complete uninstalls before reinstalling the software. Still, same problem! Any suggestions would be appreciated. Thanks!

[Bruce Hamilton]

Problem might be on their end... Have you tried another Microgaming casino?

[uungy]

i think i have the same problem, just leave it to load, it can taje five t ten minutes sometimes!

[scrollock]

i love this software to, but it does seem to be having more and more problems.

the latest annoying problem is that i'm having is best described as delayed clicks, i.e. i click something on the screen yet the click isnt registered till sometime later. for some reason this only happens when your leaving a game, the result of the click being delayed often results in you loading up a game you dont want because the software has used the delayed click to click on a game for you when your trying to leave the casino.

[Ivy29]

I have had so much trouble with the software, that I just play the flash versions now. Every one I've tried lately I can play on my regular downloaded casino version account at the flash casino. You lose some games and the new ones aren't there, but there's still plenty there, and no problems.

[betting88]

it's garbage software

[Bruce Hamilton]

it's garbage software

You must have a portfolio full of Playtech stock.

[Simmo!]

it's garbage software

Totally disagree. It may have its minor problems from time to time like most software, but its streets ahead of the competition in terms of gameplay IMHO.

Your statement simply screams "hidden agenda" to me.

[Bruce Hamilton]

Considering that was his first post since September 10th, I'd have to agree with you.

[vinylweatherman]

I have been investigating this myself for months now as I have had increasing problems and no solutions have been forthcoming from the casinos or Microgaming. The more I investigate the errors, the more I find out.

After looking at All Slots, I find that it is downloading to my hard drive for 15 minutes or more each time I log in, even with all the games now finally installed. I have used a "packet sniffer" and the cause is repeated transactions to a website "www.spiralclick.com". This would appear to be a template page for serving banner ads, but none are coded and the page displays blank. Further digging reveals that the IP for this page 207.219.6.151 seems to have rather more in common with Microgaming than they would have us believe (The problem is your ISP, check your proxies etc). www.microgaming.com is 207.219.6.6 Worse still, 207.219.6.153 seems to be owned by www.spiralsolutions.com, which does work for Microgaming, Jackpot Madness website, and guess what, The Jackpot Factory.

I have also worked out is is NOT a browser or DNS lookup issue, as the software appears to connect by IP directly. (Try the experiment for proof, block www.spinsclick.com to local in host file, and casino still connects to it, so not a DNS issue or browser problem)

My conclusion is:-

Microgaming (operators) , the problem is AT YOUR END - GET IT SORTED!!!!!!!

The problem seems to vary from MG casino to another. Some are fine, some have problems, and a few have very severe problems. I have been told that all MG casinos are basically the same except for cosmetic branding and game choices available - so it is odd that they have different levels of problems.

NB The top 3 levels of IP often resolve to an individual corporate entity, or server farm. I would assume that IPs starting 217.219.6.xxx are pretty cosy with Microgaming, if not simply diferent branches of Microgaming.

I have a suspision that the new IE7 being developed by Microsoft could kill off Microgaming casinos due to the way they appear to attempt to circumvent browser settings. This might also explain why players with firewalls are always having trouble.

I have reached this stage after numerous reinstalls of MG casinos, Internet Explorer, etc. Updated drivers - I have done all that has been suggested, and the problems get worse. Microgaming still INSIST that they have not raised the minimum system requirements, so there should be no reason why an upgrade on my part should be necessary other than for cosmetic improvements to the gaming experience.

I earlier started a thread on these problems, so you are certainly not alone in your frustrations.