'Global Self Excluders list' (Slottyvegas)

[The Blue Anchor]

I have just received the following email from Slottyvegas:

"Your email address has been placed in the global self excluders list and will be prevented from registering on or logging into any of the NRR brands.

Please keep in mind that this exclusion cannot be lifted until 2021-09-21 14:24:56."

Which is interesting given I have not played or had any communication with them (or BetAt) for a couple of years. So no idea why they have SE'd me with the maximum 5 years from yesterday.

I have emailed them but no reply yet.

 

[xxshepxx]

They wont reply if you are se'd i think.

Might be worth a pm to the rep on here though

 

[Nicola]

Would be interesting to know what exactly a "global list" is. Apparently MicroGaming have one which blocks fraudsters and known people from signing up.

If you haven't asked for SE then you should be able to ask for details when it was placed - maybe you were hacked?

 

[dunover]

I have just received the following email from Slottyvegas:

"Your email address has been placed in the global self excluders list and will be prevented from registering on or logging into any of the NRR brands.

Please keep in mind that this exclusion cannot be lifted until 2021-09-21 14:24:56."

Which is interesting given I have not played or had any communication with them (or BetAt) for a couple of years. So no idea why they have SE'd me with the maximum 5 years from yesterday.

I have emailed them but no reply yet.

I got this today and haven't SE'd for 5 years IIRC!! I thought about hacking too. Rep??

 

[The Blue Anchor]

I got this today and haven't SE'd for 5 years IIRC!! I thought about hacking too. Rep??

The email did not come from the casino but from 'Nexus' which seems to be some marketing company (with a no-reply email address).

Something not quite right!

 

[Harry_BKK]

The email did not come from the casino but from 'Nexus' which seems to be some marketing company (with a no-reply email address).

Something not quite right!

Nexuslink is their Email server, nothing fishy there.

But certainly strange that more than one player received the same email. PM Karl, best you can do.

 

[Deeplay]

I also got this for a betat account I didnt even remember having ... just recived it today ... seems like things are changing again on the SE front - Im apparently SEd until 2021 .... I dont even recalling using SE have not used in ages and only ever go for TAB ...

Your email address (xxxxxxxx@gmail.com) has been placed in the global self excluders list and will be prevented from registering on or logging into any of the NRR brands.

Please keep in mind that this exclusion cannot be lifted until 2021-09-21 14:16:51.

sent from noreply @ nexuscore.com


im not gonna chase it up as I dont care about Betat ... but wonder what this new global SE is ?

 

[Deeplay]

I have just received the following email from Slottyvegas:

"Your email address has been placed in the global self excluders list and will be prevented from registering on or logging into any of the NRR brands.

Please keep in mind that this exclusion cannot be lifted until 2021-09-21 14:24:56."

Which is interesting given I have not played or had any communication with them (or BetAt) for a couple of years. So no idea why they have SE'd me with the maximum 5 years from yesterday.

I have emailed them but no reply yet.

Almost exact same date and time bar a few minutes ... ?? weird

 

[Harry_BKK]

Almost exact same date and time bar a few minutes ... ?? weird

Pretty sure this is some glitch. I alerted Karl to the thread, so we should have an answer once he wakes up.

 

[pinkfloyd]

the new marketing ploy ?

get 1000s of people testing to see if they can log in ? and maybe spend a fiver?


can you actually log in tho ?

 

[spintee]

the new marketing ploy ?

get 1000s of people testing to see if they can log in ? and maybe spend a fiver?


can you actually log in tho ?

More than likely

Could it possibly be that someone is sharing our details? About SE ? If they are than surely this is a very high breach, Especially if not being told

 

[CM_BETAT]

Hey guys,

Please send me the email addresses you received the exclusion email on by PM.

Thanks,
Karl

 

[CM_BETAT]

Please tell me you two are joking..

the new marketing ploy ?

get 1000s of people testing to see if they can log in ? and maybe spend a fiver?


can you actually log in tho ?

More than likely

Could it possibly be that someone is sharing our details? About SE ? If they are than surely this is a very high breach, Especially if not being told

 

[spintee]

Please tell me you two are joking..

Partially a bit of a joke, But this is what it has come to with alot sites now days, Dead emails, Or we have a new game?n So what so has 6 thousand other sites, I If received and email for every new game release thats a hell of a lot of junk mail,

But no joking when I said was sites sharing details, Not so much sharing but some sort of data base where people have excluded from other sites?

Can you confirm theses emails was sent from your site? Surley you must know that, Its abit worrying to receive such emails for the people that has had one sent to them

 

[CM_BETAT]

Lots of unfounded speculation here, which frankly doesnt help at all. I dont know what your situation is with receiving too many emails from casinos, but if that is a problem for you might i suggest signing up to less casino mailers? This is completely irrelevant to the thread though.

I have asked the users involved to forward their emails and i will look into why they have received these emails from us.

thank you

Partially a bit of a joke, But this is what it has come to with alot sites now days, Dead emails, Or we have a new game?n So what so has 6 thousand other sites, I If received and email for every new game release thats a hell of a lot of junk mail,

But no joking when I said was sites sharing details, Not so much sharing but some sort of data base where people have excluded from other sites?

Can you confirm theses emails was sent from your site? Surley you must know that, Its abit worrying to receive such emails for the people that has had one sent to them

 

[CM_BETAT]

Ive looked into it..

We have upgraded the exclusion protocol recently and yesterday we had a migration to our new service. The system sent out a confirmation to the excluded players that their email is blocked across all brands on the licence for 5 years, as per UKGC regulation. In the past the process was a lot more manual, however this new service should streamline the process.

If anyone else received this confirmation email, it is simply acknowledgement of the timeframe that the system has allocated for the exclusion.

Should anyone require further information, please do not hesitate to contact me.

Thanks
Karl

 

[Deeplay]

Ive looked into it..

We have upgraded the exclusion protocol recently and yesterday we had a migration to our new service. The system sent out a confirmation to the excluded players that their email is blocked across all brands on the licence for 5 years, as per UKGC regulation. In the past the process was a lot more manual, however this new service should streamline the process.

If anyone else received this confirmation email, it is simply acknowledgement of the timeframe that the system has allocated for the exclusion.

Should anyone require further information, please do not hesitate to contact me.

Thanks
Karl

thats fine and thanks for the pm reply .

But just wondering is this new legislation from the UKGC where if a player does SE for 6 months it actually stands for 5 years or is this just a decision from your group ?
thanks

 

[Deeplay]

got the answer thanks

if its gambling issue related then seems you do get blocked for 5 years which is fair enough.

But its not a UKGC site wide ban - that I think only comes into force next year.

 

[CM_BETAT]

Players can request to 'take a break' for up to 6 weeks, and set an exclusion for a minimum of 6 months.

Requesting Permanent exclusion, or citing certain reasons for the exclusion, we as an operator enforce the maximum 5 years as advised by UKGC.

thats fine and thanks for the pm reply .

But just wondering is this new legislation from the UKGC where if a player does SE for 6 months it actually stands for 5 years or is this just a decision from your group ?
thanks

 

[RichyJ75]

Ive looked into it..

We have upgraded the exclusion protocol recently and yesterday we had a migration to our new service. The system sent out a confirmation to the excluded players that their email is blocked across all brands on the licence for 5 years, as per UKGC regulation. In the past the process was a lot more manual, however this new service should streamline the process.

If anyone else received this confirmation email, it is simply acknowledgement of the timeframe that the system has allocated for the exclusion.

Should anyone require further information, please do not hesitate to contact me.

Thanks
Karl

Hi Karl,

Apologies for asking as it serves only to satisfy my own curiosity, but why was the exclusion applied at the maximum permissible period of 5 years? UKGC rules state a minimum of 6 months, but it appears if the player SE for the minimum period they have now been excluded for 5 years? What if they only had a matter of days remaining of their exclusion, has it now been extended by a further 5 years? I read the rules as giving the customer the option of up to 5 years, not the operator.

5 Licensees should take all reasonable steps to ensure that:
a the minimum self-exclusion period offered is of a duration of not less than 6 nor more
than 12 months;
b any self-exclusion may, on request, be extended for one or more further periods of at
least 6 months;
c the self-exclusion arrangements give customers the option of selecting a self-exclusion
period of up to at least five years;

Don't get me wrong, I think it is great that as a casino operator you are tackling this tricky area, I am just a bit puzzled as to why a 5 year exclusion as being mandatory?

Cheers

Richard

 

[RichyJ75]

oooops, seems I was slow typing my reply and you have now answered it above!!!

 

[spintee]

Ive looked into it..

We have upgraded the exclusion protocol recently and yesterday we had a migration to our new service. The system sent out a confirmation to the excluded players that their email is blocked across all brands on the licence for 5 years, as per UKGC regulation. In the past the process was a lot more manual, however this new service should streamline the process.

If anyone else received this confirmation email, it is simply acknowledgement of the timeframe that the system has allocated for the exclusion.

Should anyone require further information, please do not hesitate to contact me.

Thanks
Karl

Thank you for letting the community know and not keeping it under private emails,

It is to say the least a dicey situation with the self exclude or take a break, for the operator and player,

Casino can lose alot of players over this but at the same time casino has alot to lose if not stick by so called U.K regs when I believe is not up to scratch

 

[The Blue Anchor]

so if you SE'd from Slotty Vegas 2 years ago, you get an email with a 5 year SE starting from this week?

I'm not overly bothered, but this seems a bit of a cock up dressed up as something else. I wouldn't think it was supposed to work exactly like this.

 

[spintee]

so if you SE'd from Slotty Vegas 2 years ago, you get an email with a 5 year SE starting from this week?

I'm not overly bothered, but this seems a bit of a cock up dressed up as something else. I wouldn't think it was supposed to work exactly like this.

exact my thoughts there, Its not only slotty but other sites in that group, Its a bit steep for the players that play there and have excluded or even so took a break as I guess they chucked that in as well,

I can understand a site to be at caution due to the U.K regs but that's going overboard, I would do my best to work around the rules to keep as many players as possible, Its a hard call