My experiance - Guts.com

Quickwin

Experienced Member
Joined
Nov 25, 2014
Location
Norway
Ive been a player at Guts for long time since they opened with Ben, but recently they have really treated me as (S*hit)

I have always been VIP at guts, while Ben was the man over there everything went always smoothly, then new management took over and everything changed.

I had cashback deal every weekend, this is now suddenly gone without telling me a thing, even a email could be telling me this is something was happening.
I had to find this out by chat support that telling me this.

They have blocked freespins & deposit bonuses now as wel.

(note this is from a player that have lost 100Ks over Gut and Rizk (Same group) )

It amaze me how they run a business, by ditch they valuable player in gut.

I have no words, my hard earned money get donated to these sites and all i get back is regret of why i even used my time to this.
 
I do not know Jon as there has been some moans about them in recent months, It started when they started the IGaming platform, I cloud or what ever it is,

games not working / errors etc and CS are not what they was, I remember saying they need to get there arss in gear as its not going to look good for the sites that are starting to run from there platform, And with the buy out from thrills I bet there got there hands full, I am not saying there a bad group as you canot get any safer but from the posts I read there has been many of moans
 
I don't get any emails Mina :confused::confused: but wife does so she reads em out lol.

Tez, remember when Guts used to be EveryMatrix and there was daily errors and issues galore, bet they gave out more in comps than I gave out fags back in my arcade days :eek:

Ben sorted out a complete platform migration to IGC in a huge effort to overcome these problems/errors and it did work for a good while.

The part where I feel sorry for them (and its rare I feel sorry for a casino lol) is after this enormous 'move' and the efforts they put in, it seems they are almost back in the position as if the migration never happened :(

CS as frustrating as they can be across the board in generalhas always been top notch for me at both Guts and Rizk and their reps have both being nothing short of amazing :thumbsup:
 
GUTS was for me the number 1 casino up until they ditched the Irish players.
Ben was and is an amazing guy and for me he was the face of GUTS.
Together with its amazing CS team he made GUTS a very successful and popular online casino.

To be honest,since they e-mailed me that they started accepting Irish customers again I haven't been back.
Basicly I started to play at Rizk and I feel fine there, no need to play at 2 casino's from the same company/owners.
Captain Rizk is as nice and curtious as Ben in his GUTS days.
CS is nice at Rizk too so no need to go back to GUTS.

It is the same with other casino's who have ditched Irish players.
When they come back on the Irish market I probably will ignore them.
I don't like to be kicked out at their leisure due to "business" decisions and then a few months down the line ask me to come back in and start spending money again.

Anyway,I have nothing bad to say about GUTS in my days as a player.

Only thing indeed is the laggy spins and the sheer unending amount of MGS errors.
These still occur when playing Rizk too.

I do realise it is not the casino's fault and I think enough has already been said about this issue.
MGS doesn't same to give 2 shits anyway.
 
There must be some reason.

Yits is in holiday now.

Why you dont go chat again and ask them forward question to Joakim. He can answer those things.




Ive been a player at Guts for long time since they opened with Ben, but recently they have really treated me as (S*hit)

I have always been VIP at guts, while Ben was the man over there everything went always smoothly, then new management took over and everything changed.

I had cashback deal every weekend, this is now suddenly gone without telling me a thing, even a email could be telling me this is something was happening.
I had to find this out by chat support that telling me this.

They have blocked freespins & deposit bonuses now as wel.

(note this is from a player that have lost 100Ks over Gut and Rizk (Same group) )

It amaze me how they run a business, by ditch they valuable player in gut.

I have no words, my hard earned money get donated to these sites and all i get back is regret of why i even used my time to this.
 
Ive been a player at Guts for long time since they opened with Ben, but recently they have really treated me as (S*hit)

I have always been VIP at guts, while Ben was the man over there everything went always smoothly, then new management took over and everything changed.

I had cashback deal every weekend, this is now suddenly gone without telling me a thing, even a email could be telling me this is something was happening.
I had to find this out by chat support that telling me this.

They have blocked freespins & deposit bonuses now as wel.

(note this is from a player that have lost 100Ks over Gut and Rizk (Same group) )

It amaze me how they run a business, by ditch they valuable player in gut.

I have no words, my hard earned money get donated to these sites and all i get back is regret of why i even used my time to this.

But your so called hard earned money is your own choice to use at a Casino, just like each and everyone of us.
If you feel you get regret then maybe you need to take a break or something.

Your the player choosing to play, no one is making you and the don't owe you anything.

I have played at Guts for a long long time, infact did not even know there was a change over lol.
Nothing for me there has changed, maybe only thing is wanting a proper win for once when I bet higher :p

Guts is still amazing, in my opinion anyway.
 
Have you tried 32Red with that level of deposits? I am pretty sure, you would be comped way higher over the years.

So there is 100k deposit . usually comped 10k+ all free spins and bonuses = So atleast 15%.

I dont think 32 red gives straight Money of 15k.
 
So there is 100k deposit . usually comped 10k+ all free spins and bonuses = So atleast 15%.

I dont think 32 red gives straight Money of 15k.

I think it gives.

Free spins at 10-20cents and bonuses at max 20-30eur surely don't increase that rate to 15%.
Anyway, its a personal experience and really depends on more factors. (very bad loosing streaks, or total withdrawals vs deposits..etc).

Nothing against Guts really, but IMHO 32Red is much more bonus-comps related towards high-rollers. Guts its more focused on certain countries, and promos for those.
 
But your so called hard earned money is your own choice to use at a Casino, just like each and everyone of us.
If you feel you get regret then maybe you need to take a break or something.

Your the player choosing to play, no one is making you and the don't owe you anything.

I have played at Guts for a long long time, infact did not even know there was a change over lol.
Nothing for me there has changed, maybe only thing is wanting a proper win for once when I bet higher :p

Guts is still amazing, in my opinion anyway.

common sense !!
 
Why do you think so? Successful business model = "Happy Player" = better retention and more value over longer period.

Experience! :D

Years of play, yes all low rolling but there has to be 100+ low rollers for every Hi-roller, small fish are sweet, look after the pennies etc.

Not saying I haven't been 'looked after' over the years but recent times I've found loyalty to be a thing of the past and rare I get anything decent or above 10 FS on Starburst.

Not naming any casinos but let's just say I've been rewarded better by casinos I deposit at once in a blue moon than I do by those I deposit at 3-4 times a week!

Retention and happy player was a major factor (and still is but on a smaller scale) IMO the fact that we small bet players don't get treated as good as we could/should is down to the surge and drastic increase in casino Vs Casino competition and player base in recent years.
 
I second that,
I have seen many casino come on to the market and even had there fair share on this site, I seen casino's come on, give it the talk, Sort us out, Promise they will be about, Soon as they get a name and what ever than its good by vienna , I am not saying all casino but a bloody lot,

I know they do not have to stick around and nor do I expect but what I do expect is answers and help when needed,

I know things have changed recently with the new U.K regs but that should be no excuse, Things have took a massive nose dive and its not doing casino's any favour's, I my self was waiting bloody ages the other day on one of the betit sits for CS than feed me aloud of bollox lol,

I have gave up alot of sites, I have a few odd deposits here and there across a few sites, I play no where near as I did, It seems that its the sites that we think not to play on like tonybet that hands out spins etc,

I also notice the more loyal you are the less you get, Talk about rubbing salt in the wound, I do not use other forums so unsure if its the same on them and casino / reps have also done a bunk,

Note:: I no there is a few casino reps that do there upmost best for us and its much appreciated,

Experience! :D

Years of play, yes all low rolling but there has to be 100+ low rollers for every Hi-roller, small fish are sweet, look after the pennies etc.

Not saying I haven't been 'looked after' over the years but recent times I've found loyalty to be a thing of the past and rare I get anything decent or above 10 FS on Starburst.

Not naming any casinos but let's just say I've been rewarded better by casinos I deposit at once in a blue moon than I do by those I deposit at 3-4 times a week!

Retention and happy player was a major factor (and still is but on a smaller scale) IMO the fact that we small bet players don't get treated as good as we could/should is down to the surge and drastic increase in casino Vs Casino competition and player base in recent years.
 
GUTS was for me the number 1 casino up until they ditched the Irish players.
Ben was and is an amazing guy and for me he was the face of GUTS.
Together with its amazing CS team he made GUTS a very successful and popular online casino.

To be honest,since they e-mailed me that they started accepting Irish customers again I haven't been back.
Basicly I started to play at Rizk and I feel fine there, no need to play at 2 casino's from the same company/owners.
Captain Rizk is as nice and curtious as Ben in his GUTS days.
CS is nice at Rizk too so no need to go back to GUTS.

It is the same with other casino's who have ditched Irish players.
When they come back on the Irish market I probably will ignore them.
I don't like to be kicked out at their leisure due to "business" decisions and then a few months down the line ask me to come back in and start spending money again.

Anyway,I have nothing bad to say about GUTS in my days as a player.

Only thing indeed is the laggy spins and the sheer unending amount of MGS errors.
These still occur when playing Rizk too.

I do realise it is not the casino's fault and I think enough has already been said about this issue.
MGS doesn't same to give 2 shits anyway.



Yes, I too made the switch to Rizk after having a bit of a miserable run of luck at Guts and they stopped doing weekly FS and the perks seemed to be too difficult than it was worth-- like those daily trivia quizzes with the 24hr wait to play the prize! Rizk was such a fun and exciting change from what Guts felt like for me at the time but I always had a nice time dealing with support and so on.

Even when I stopped playing as much or had those darned errors, I always held a dumb soft spot for them to be truthful... Guts was actually my first... The casino where I lost my "vir-spin-ity".. :Angel::cheerleader: :p:laugh:
:lolup:

Lotusch, curious about your insights on MGS errors... For me it is the most grinding thing that has my fists shaking like darned it every time. Seriously ever since I started playing and I can never get to the bottom of it either, google, CS and the forum, I still have no luck getting these resolved.. And yep across the board, Guts, rizk, VS, Trada.. Pretty much any I have played at in my travels or still playnat-even with the apps/desktop applications and everything like :confused::confused:

Actually, come to think of it I think we have crossed paths in discussions other threads about this same thing LOL ..
 

I have also noticed that, if i deposit more to Guts. I get more freebies. and those freebies have been. 50€-250 bonus. +my cashback deal.

So, it can be better with some of us. But this is my own experience. :)

Also Rizk are same to me. I have cashback deal +some spins more or bonus Money.

I think Yits will give somekind of story about this thread..
 
Lotusch, curious about your insights on MGS errors... For me it is the most grinding thing that has my fists shaking like darned it every time. Seriously ever since I started playing and I can never get to the bottom of it either, google, CS and the forum, I still have no luck getting these resolved.. And yep across the board, Guts, rizk, VS, Trada.. Pretty much any I have played at in my travels or still playnat-even with the apps/desktop applications and everything like :confused::confused:

Actually, come to think of it I think we have crossed paths in discussions other threads about this same thing LOL ..

As far as I know these errors come directly from the MGS servers.
That is probably why most casino's who offer MGS games have the same issues.
I know for a fact many casino's are shaking their fists towards Microgaming as it costs the casino customers and revenue too.
By far the software with the most problems.
Stop looking for a solution because the only one who can fix this is Microgaming.

I tried everything in the book too.
Clear cache/cookies, reboot my laptop, use different browsers or even a different OS.
All to no avail.

Error 211, I sometimes get bombarded by this particular error.
If that is the case I quit MGS games for that session all together. :cool::cool:
 
As far as I know these errors come directly from the MGS servers.
That is probably why most casino's who offer MGS games have the same issues.
I know for a fact many casino's are shaking their fists towards Microgaming as it costs the casino customers and revenue too.
By far the software with the most problems.
Stop looking for a solution because the only one who can fix this is Microgaming.

I tried everything in the book too.
Clear cache/cookies, reboot my laptop, use different browsers or even a different OS.
All to no avail.

Error 211, I sometimes get bombarded by this particular error.
If that is the case I quit MGS games for that session all together. :cool::cool:

Well, you wouldn't believe this!! The few games I can play at Rizk work fine as usual for a couple of hours earlier and bang, None of them work suddenly in the last hour or with, so my accounts is error central right now! On safari and chrome, same thing-yet Cs says noone else has had a problem as yet. And there is no error recognised on my account from he can see either Omg!
 
I'm bit dissapointed that Guts did not come back to me. Rizk did but not Guts. The chat support told me they would send me email regarding this but did not heard back for 10 days now.

Also FYI the chat support found it also wierd that Guts haven't notified me in advance and that i would find this by my own.
 
I'm bit dissapointed that Guts did not come back to me. Rizk did but not Guts. The chat support told me they would send me email regarding this but did not heard back for 10 days now.

Also FYI the chat support found it also wierd that Guts haven't notified me in advance and that i would find this by my own.

You have to note, that rizk is a seprate company as far as I know, yes they run from the software but your OP was with guts and even rizk jumped in, and you mentioned that you still not heard from guts,

I know they had a lot going on with the new platform and opening it up to sites such as rizk and counting sites as we speak,

But what ever happens at guts has nothing to do with rizk casino, Guts should be on the ball as theer the main people, But like I said they have droped of the radar in recent time,

I am not saying that the genius people at Rizk do not know the score as they will konw the people and the operation but obvious cannot speak up for them,

Each sites that run are interdependent, Just like all the new sites coming from the Icloud have the set rules, Most are stranded copys, charge the same fees, withdraws / depos , That the sites not much control over, They can off course make there own package without a doubt,

But alot of sites are building up now under there platform with the same regs and rules, Same charges ect, Only trouble is the main supply Guts / Igaming cloud or what ever it is does not seem to have done much, Which is a shame,

As there as been some complaints about errors etc what they used to not get, But not getting sorted, Sites jumped on that platform for there reputation and now that seems to be all gone, Just like the Everymatrix until they feed licence to a wild pack of wolfs,

I am not saying there bad as far from it, Just need to jump start with a rocket up there arss
 

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