Hi everyone
I have had an ongoing issue with my loyalty points not adding up correctly while playing at 32Red. It has been an ongoing issue for years and when i first noticed it back couple of years ago i brought it to the support teams attention. They did a manual check and agreed that it is not adding up correctly so they gave me the missing points. After a few months I checked again and realized theyre still not adding up so once again I let 32Red know and they again agreed and added the missing points. Long story short, a few months ago I asked 32Red to resolve this once and for all as I can't be constantly checking my points etc and they agreed to send this to Microgaming for full root cause analysis and resolution. It has now been a few months with no updates whatsoever from MG. just want to put the word out there for everyone to make sure you check on your loyalty points. It seems to be adding up on some games but stops on games such as Spring Break or Ladies night or Thunderstruck etc...
I have had an ongoing issue with my loyalty points not adding up correctly while playing at 32Red. It has been an ongoing issue for years and when i first noticed it back couple of years ago i brought it to the support teams attention. They did a manual check and agreed that it is not adding up correctly so they gave me the missing points. After a few months I checked again and realized theyre still not adding up so once again I let 32Red know and they again agreed and added the missing points. Long story short, a few months ago I asked 32Red to resolve this once and for all as I can't be constantly checking my points etc and they agreed to send this to Microgaming for full root cause analysis and resolution. It has now been a few months with no updates whatsoever from MG. just want to put the word out there for everyone to make sure you check on your loyalty points. It seems to be adding up on some games but stops on games such as Spring Break or Ladies night or Thunderstruck etc...