Resolved Euroslots Bonus Issue

[Azzurri]

Just thought I'd share my terribly brief experience at Euroslots, with a terribly long story (you've been warned), in the hope I may save a few potential customers from wasting their hard earned cash on a clearly incompetent establishment.

I can confidently state that Euroslots was the worse gaming experience I have ever encountered so far in my online gaming history.

I've never been a huge fan of the casino bashing threads on this forum, and until now have refrained from creating one despite the hand full of casinos I've dealt with who have probably warranted one. However, my experience was so bad at Euroslots, that I felt the need to share it, as I don't feel anyone else deserves to go through it unnecessarily. There are many other casinos to choose from people, so please take this advice, and save yourself the stress I went through.

I signed up and received a bonus, and was ready to get a fun session in, win, lose or draw. Unfortunately it was never to be as every game I played would crash with an error constantly every few minutes. I know it wasn't, but it felt like a planned attack as I'd close and reload a game, make a few spins, and just start to think all is good, when boom, it crashes again. It was like psychological warfare. The games would then take ages to reload, or wouldn't reload again at all. I was never able to get comfortable or settle into one game as I was limited to a small number of spins between crashes.

Obviously my first instinct was to clear the cookies and later try another browser, but this changed nothing. My computer equipment is more than capable, and I have the fastest possible internet connection you can get in Australia, so all good from end.

So before I know it I've lost my deposit, not been able to settle into a game long enough to hit a win, and instead of being satisfied that I got my money's worth of entertainment despite my losses, I was livid that I just purchased a stressful experience of loading, closing, rebooting, and reloading programs like a mad man.

To top the session from hell off, I advised cs of my experience, however it was obvious that the agent had already made their mind up that I was just another disgruntled loser having a whinge, as they didn't seem at all concerned that not one game would stay open for more than 1-2 minutes, nor should they investigate the concerns of a new customer.

Instead I was given the random generator, and it's the nature of the game speech just to add insult to injury, after I clearly stated my issue was not losing, but rather paying for an entertainment service that they clearly could not provide. That comment must have plucked at the logic cell in their brain, and from being told nothing could be done about it at all, they now wanted to offer me a small comp for the 'inconvenience'.

So basically I spent a fair chunk of cash so I could pull my own hair out, be treated like a lying loser, and essentially just to open and close crashing programs.

Account closed, sister site cherry casino account closed (before first deposit), and planned second deposit of $150 happily donated to Tropezia Palace straight after, who's games (just for the record) worked like a charm.

Euroslots, I'm sure Tropezia thanks you, however I say thanks, but no thanks. Sort your games out, and maybe show your customers a little more respect before passing judgement two sentences into a conversation.

 

[Dinahnana]

They may be having problems with their server and/or quickfire. I played at Harry Casino this past week and had no problems with the Netent slots but WMS had some problems and the Microgaming slots kept getting stuck. At one point I had two features stuck and had to wait 20 or so minutes before I could access them. It is entirely possible that the CS team is unaware of the technical problems. CS could have treated you better by acknowledging your concerns though and not treat you like a sore loser.

 

[itsblitz]

They may be having problems with their server and/or quickfire. I played at Harry Casino this past week and had no problems with the Netent slots but WMS had some problems and the Microgaming slots kept getting stuck..

Just checked the games at Euroslots..net ent fine, MG discconecting often

I had the same scenario a while bad, cant remember the casino name, newish one, MG games disconnecting so bad it was un playable....
I upped my stakes just to lose and get out of there... complained to CS, as you did, got nothing.. closed account and moved on ...

 

[Azzurri]

Yeah I've experienced the errors before at other casinos, and it has never been bad enough to bother me to the point of raising it with the cs team. However on this occasion it was just excessive, and I only persisted so I could get through my deposit and close my account.

Interestingly, the same games worked perfect at Tropezia so I don't understand why Euro was so terrible.

 

[miso]

I like Cherry, and even though I have only made three deposits at Euroslots, I expect them to be on
the same, high level. Having said that, the way support brushed you away is unacceptable.

See, you paid for your entertainment, and didn`t get it. Shame you closed your account, I would suggest
contacting the rep or anyone higher in the line of command. Live chat support can be a good thing,
but definitely not for complaints.

 

[EuroSlots]

Hi Azzurri,

I'm sorry to hear about your bad experience at EuroSlots.
I've sent you a PM requesting some details as I would like to dig deeper into the case myself. I want to see what happened and clear out why it happened and then take it from there.

Thank you

Fredrik

Just thought I'd share my terribly brief experience at Euroslots, with a terribly long story (you've been warned), in the hope I may save a few potential customers from wasting their hard earned cash on a clearly incompetent establishment.

I can confidently state that Euroslots was the worse gaming experience I have ever encountered so far in my online gaming history.

I've never been a huge fan of the casino bashing threads on this forum, and until now have refrained from creating one despite the hand full of casinos I've dealt with who have probably warranted one. However, my experience was so bad at Euroslots, that I felt the need to share it, as I don't feel anyone else deserves to go through it unnecessarily. There are many other casinos to choose from people, so please take this advice, and save yourself the stress I went through.

I signed up and received a bonus, and was ready to get a fun session in, win, lose or draw. Unfortunately it was never to be as every game I played would crash with an error constantly every few minutes. I know it wasn't, but it felt like a planned attack as I'd close and reload a game, make a few spins, and just start to think all is good, when boom, it crashes again. It was like psychological warfare. The games would then take ages to reload, or wouldn't reload again at all. I was never able to get comfortable or settle into one game as I was limited to a small number of spins between crashes.

Obviously my first instinct was to clear the cookies and later try another browser, but this changed nothing. My computer equipment is more than capable, and I have the fastest possible internet connection you can get in Australia, so all good from end.

So before I know it I've lost my deposit, not been able to settle into a game long enough to hit a win, and instead of being satisfied that I got my money's worth of entertainment despite my losses, I was livid that I just purchased a stressful experience of loading, closing, rebooting, and reloading programs like a mad man.

To top the session from hell off, I advised cs of my experience, however it was obvious that the agent had already made their mind up that I was just another disgruntled loser having a whinge, as they didn't seem at all concerned that not one game would stay open for more than 1-2 minutes, nor should they investigate the concerns of a new customer.

Instead I was given the random generator, and it's the nature of the game speech just to add insult to injury, after I clearly stated my issue was not losing, but rather paying for an entertainment service that they clearly could not provide. That comment must have plucked at the logic cell in their brain, and from being told nothing could be done about it at all, they now wanted to offer me a small comp for the 'inconvenience'.

So basically I spent a fair chunk of cash so I could pull my own hair out, be treated like a lying loser, and essentially just to open and close crashing programs.

Account closed, sister site cherry casino account closed (before first deposit), and planned second deposit of $150 happily donated to Tropezia Palace straight after, who's games (just for the record) worked like a charm.

Euroslots, I'm sure Tropezia thanks you, however I say thanks, but no thanks. Sort your games out, and maybe show your customers a little more respect before passing judgement two sentences into a conversation.

 

[dunover]

Azzuri - yes it's very annoying when that happens, but in most cases these issues are down to the platform provider or a regional slow-down rather than the Casino itself. We've seen it on many casinos even Guts and CasinoLuck plus a few more. CS probably weren't aware and have little understanding of the technical issues anyway. Mind you, they should have taken you at your word that something was wrong so I understand your annoyance.

 

[asghan]

I had similar experience with Cherry Casino/Euroslots. And I live at the other end of the world.

Support gave me standard advice to clear cookies and change browser(and 20 free spins on starbust), but of course it didn't help.

 

[Azzurri]

Horror Show Part II

Okay, so the wonderful people from Euroslots (sigh) finally got back to me (after more than a week) regarding my terrible experience, as per Fredrik's request in this thread. Mind you, I was only responded to after making a comment about Euroslots poor service in another thread. The outcome is contradictory at best, and a little insulting if I'm to be honest. I get the feeling Fredrik, after first admitting to technical issues, is then basically doing a back flip and saying no technical issues were evident, and I basically am making the whole thing up.

Outcome? Nothing. I paid good money to be entertained at a site that continually shut down after 2-3 spins, got treated like a chump and a liar by the CS rep, and now the Casinomeister rep Fredrik. This is on top of another issue whereby the casino has not honored exclusive deals via affiliate partners. Signed up via The Pogg for a 150% deposit match and 50 free spins, however neither were offered once registered, and a standard 100% match only was on offer.

My advice - Do not waste your time, or hard earned money at this site. I have learnt a hard lesson, and with sooo many other respected options available, I can only hope any new players take this advice and direct there attention to places like Guts, Betat, 32red, Casino Next, Casino Luck and Videoslots etc. At these sites you will at the very least have a group of reps readily available to help if any issues arise, and most importantly, if you are spending money to have an enjoyable and entertaining experience, you will get what you paid for. A complete contrast to the nightmare that is Euroslots.

For reference sake I will follow this post with my correspondence with Fredrik so any prospective customers can make up their own minds on whether or not to risk their own hard earned money playing at Euroslots.

Back to the trusted accredited sites for me.

 

[Azzurri]

Correspondence with Fredrik:

14/04/2014 (can't remember date of original post quoted)

Re: Details about your case
Quote Originally Posted by EuroSlots
Hi Azzurri,

Could you pleas provide me with your registered e-mail?
I'd like to view all communication and also look closer into your account to see what actually happened.

Thank you in advance.

Fredrik

Hi Fredrik,

If it helps you to improve your system and practices for your remaining clients, then I would be happy to assist.

My email is XXXXXXX. Please respect this is my personal email and do not want any unsolicited spam mail sent to it.

Regards,
Azzurri

(Fredrik)
I fully respect that and if you're account is closed, you will not receive any promotional e-mails or such.
I'll have a look when I'm in the office tomorrow morning (15/04/2014).

Thanks you.

17/04/2014

Re: Details about your case
Hi Fredrik,

Just out of curiosity, did you draw any conclusions from your investigation? Not a major concern as my account with you is closed, however I am still interested to follow up on any correspondence I have with reps on this site.

If I do not hear from you, then I wish you and your family a very happy, and relaxing Easter.

Kind regards,
Azzurri


Hi Azzurri,

Just a status update:

I've requested to view all communication (chats and e-mails) between you and our support to get a better picture over the whole case. I've also asked our technical team to have a look in the logs to look for any irregularities.
I noticed that you were mainly playing on the 10th of April. Reason why I mention that is that we did see an increase in error messages in the Microgaming games and actually had emergency maintenance Friday morning due to this.

I'm not 100% sure that the problems were fixed after that, but it's very likely as its improved significantly after those changes.
Regardless, it's still far away from ideal that you had such a bad overall experience.

I'll keep you in the loop.

I wish you a happy Easter as well and a pleasant prolonged weekend.

Fredrik

21/04/2014

(The response I received from Fredrik after I posted a comment about Euroslots' lack of response to my issue)

Hi again Azzurri,

I've received further information from our IT team and from our side we can't really see the game interruptions in the logs. I'm not saying they're there, it's just that the information we can see from our side from the Microgaming log file is very limited.

I have checked with our Support Manager about the amount of contacts regarding these issues and they have decreases significantly after the changes we made on the 10th/11th of April.

Just wanted to give you an update as promised.

Should you have any further questions, please let me know.

Fredrik

So you can all draw your own conclusions. Personally, I'm just more confused, lol. So an increase in error messages, followed by emergency maintenance on the day I was playing, yet there are no logs to support my claims, and CS was oblivious to all of this when I contacted them regarding the constant shut downs I was experiencing whilst playing?

That long road to the top would seem to have got that little bit longer for Euroslots IMO. Considering how often a play, I would think they are the true losers in this situation.

 

[EuroSlots]

Hi,

I just want to clarify that it was a typo in one of the sentences which can cause confusion - my apologies.

"I've received further information from our IT team and from our side we can't really see the game interruptions in the logs. I'm not saying they're there, it's just that the information we can see from our side from the Microgaming log file is very limited."

I meant to write "I'm not saying they're not there" (referring to the error messages). Truth is that even when checking our game logs, it's rather limited information we'll see about these interruptions and specific error messages.

I've told you that we saw an increase of error messages(we got more complaints from our CS department) and we did a fix which resulted in a decrease of contacts.
We compensated with a bonus for the inconvenience called after which you chose to close your account.

I will send a reminder to Microgaming and ask for an update. Other than that I can't do much more than apologize.
We dislike the error messages as much as you do and that's no way going forward for us. We have no gain in providing a bad gaming experience to our players and we're doing our best to improve, where there's room for improvement on our side.

I hope that clarifies the situation a bit more and once again I apologize for the inconvenience.

Fredrik

Correspondence with Fredrik:

14/04/2014 (can't remember date of original post quoted)

Re: Details about your case
Quote Originally Posted by EuroSlots
Hi Azzurri,

Could you pleas provide me with your registered e-mail?
I'd like to view all communication and also look closer into your account to see what actually happened.

Thank you in advance.

Fredrik

Hi Fredrik,

If it helps you to improve your system and practices for your remaining clients, then I would be happy to assist.

My email is XXXXXXX. Please respect this is my personal email and do not want any unsolicited spam mail sent to it.

Regards,
Azzurri

(Fredrik)
I fully respect that and if you're account is closed, you will not receive any promotional e-mails or such.
I'll have a look when I'm in the office tomorrow morning (15/04/2014).

Thanks you.

17/04/2014

Re: Details about your case
Hi Fredrik,

Just out of curiosity, did you draw any conclusions from your investigation? Not a major concern as my account with you is closed, however I am still interested to follow up on any correspondence I have with reps on this site.

If I do not hear from you, then I wish you and your family a very happy, and relaxing Easter.

Kind regards,
Azzurri


Hi Azzurri,

Just a status update:

I've requested to view all communication (chats and e-mails) between you and our support to get a better picture over the whole case. I've also asked our technical team to have a look in the logs to look for any irregularities.
I noticed that you were mainly playing on the 10th of April. Reason why I mention that is that we did see an increase in error messages in the Microgaming games and actually had emergency maintenance Friday morning due to this.

I'm not 100% sure that the problems were fixed after that, but it's very likely as its improved significantly after those changes.
Regardless, it's still far away from ideal that you had such a bad overall experience.

I'll keep you in the loop.

I wish you a happy Easter as well and a pleasant prolonged weekend.

Fredrik

21/04/2014

(The response I received from Fredrik after I posted a comment about Euroslots' lack of response to my issue)

Hi again Azzurri,

I've received further information from our IT team and from our side we can't really see the game interruptions in the logs. I'm not saying they're there, it's just that the information we can see from our side from the Microgaming log file is very limited.

I have checked with our Support Manager about the amount of contacts regarding these issues and they have decreases significantly after the changes we made on the 10th/11th of April.

Just wanted to give you an update as promised.

Should you have any further questions, please let me know.

Fredrik

So you can all draw your own conclusions. Personally, I'm just more confused, lol. So an increase in error messages, followed by emergency maintenance on the day I was playing, yet there are no logs to support my claims, and CS was oblivious to all of this when I contacted them regarding the constant shut downs I was experiencing whilst playing?

That long road to the top would seem to have got that little bit longer for Euroslots IMO. Considering how often a play, I would think they are the true losers in this situation.

 

[KasinoKing]

So you can all draw your own conclusions. Personally, I'm just more confused, lol. So an increase in error messages, followed by emergency maintenance on the day I was playing, yet there are no logs to support my claims, and CS was oblivious to all of this when I contacted them regarding the constant shut downs I was experiencing whilst playing?

I'm not familiar with this casino and I very rarely play MG games in "flash" - but do you not still get PlayCheck data?
If you do, I would think the TIME of each spin would give a good indication of the problem that went on.
When playing normally you probably make 1 spin every 3 or 4 seconds - but with all those disconnects I would expect to see irregular and much bigger gaps between spins.

KK

 

[Azzurri]

I can accept your apology Fredrik, but that doesn't help the fact I had the worse casino experience I have ever had in my playing life, which was compounded by a dismissive CS agent, and a rep who took a long time to respond, and it seems is still a little unconvinced by my complaint.

I made no secret of the fact that I did receive a comp, however the technical issues continued, at which point I chose to close my account. Mind you, a $10 or $20 comp is hardly any compensation at all when you have just had a hair pulling experience, and list $100-$200 in the process. Also, I was only offered the comp after I personally had to ask for it from a cs agent who was obviously more interested in when their lunch break started.

To be honest, I would have thought a fair resolution would have been a refund, or at the very least, a 50% rebate, as ultimately, I paid for a entertainment service that you yourself have admitted you couldn't adequately provide at that time. Whether it is MG's fault or not, has no bearing on the fact that you are the agent responsible to your players, and you were happy to accept my money, despite not being able to give me the service I paid for, and the product you advertised.

If a technical issue resulted in a malfunction that paid a player more than they were entitled to, I'm sure you would confiscate those winnings immediately, because it wasn't earnt by the player. In my case, you didn't earn the money I paid you, and as a result, I think I should have been able to confiscate my funds back.

As I said, I have plenty options to play at, and that's why I chose to close my account. I have never had such a dramatically bad experience at any of the casinos I am a regular depositor at, and as such, you won't find a similar thread by me about another casino anywhere on this forum. My experience was so bad, that I have started this thread to purely warn other players of what they may expect should they play at your site and encounter any problems. One search of this forum, will also confirm I'm not the first, or last player to be stung by Euroslots.

 

[EuroSlots]

I'm definitely not arguing against you in any way. I've apologized previously for the bad gaming experience and we're doing what we can to mitigate such problems. Unfortunately they still happen from time to time.

There is no way I can say immediately that the claimed error messages were a result of X or Y without investigating it further. Since 3rd parties are involved, it might take longer than expected sometimes even though we want to clear this out as soon as possible. I'm not sure if you're referring to my late response here in this thread, which is hard to monitor if I'm not notified. Or, if you're referring to the fact that it took me long to reply between the PM's. (I don't think it's any point of sending updates if I have nothing to get back to you with).

As I haven't received any conclusive information about your specific case, I'll refund your deposit during the day as a result of the whole experience.
I understand that it's frustrating with such experience and that's the opposite of what we strive to provide our customers with.

I'll send you a PM once the refund has been made.

Fredrik

I can accept your apology Fredrik, but that doesn't help the fact I had the worse casino experience I have ever had in my playing life, which was compounded by a dismissive CS agent, and a rep who took a long time to respond, and it seems is still a little unconvinced by my complaint.

I made no secret of the fact that I did receive a comp, however the technical issues continued, at which point I chose to close my account. Mind you, a $10 or $20 comp is hardly any compensation at all when you have just had a hair pulling experience, and list $100-$200 in the process. Also, I was only offered the comp after I personally had to ask for it from a cs agent who was obviously more interested in when their lunch break started.

To be honest, I would have thought a fair resolution would have been a refund, or at the very least, a 50% rebate, as ultimately, I paid for a entertainment service that you yourself have admitted you couldn't adequately provide at that time. Whether it is MG's fault or not, has no bearing on the fact that you are the agent responsible to your players, and you were happy to accept my money, despite not being able to give me the service I paid for, and the product you advertised.

If a technical issue resulted in a malfunction that paid a player more than they were entitled to, I'm sure you would confiscate those winnings immediately, because it wasn't earnt by the player. In my case, you didn't earn the money I paid you, and as a result, I think I should have been able to confiscate my funds back.

As I said, I have plenty options to play at, and that's why I chose to close my account. I have never had such a dramatically bad experience at any of the casinos I am a regular depositor at, and as such, you won't find a similar thread by me about another casino anywhere on this forum. My experience was so bad, that I have started this thread to purely warn other players of what they may expect should they play at your site and encounter any problems. One search of this forum, will also confirm I'm not the first, or last player to be stung by Euroslots.

 

[legenden1]

.

I play at EuroSlots every now and then and recognize the problem. I only play NetEnt there and its fairly common that it works fine for about 20 spins, then the reels rolls for about 5-10 seconds before the error message (game is not available) shows up. I have also deleted cookies etc but that doesn´t help. When I restart the game it works fine for a couple of more spins before the error reoccur.

 

[EuroSlots]

Hi Legenden1,

I'll bring this up with our IT guys. Could you be so kind and PM me your registered e-mail so we can check in the logs for any irregularities?

Thank you

Fredrik

I play at EuroSlots every now and then and recognize the problem. I only play NetEnt there and its fairly common that it works fine for about 20 spins, then the reels rolls for about 5-10 seconds before the error message (game is not available) shows up. I have also deleted cookies etc but that doesn´t help. When I restart the game it works fine for a couple of more spins before the error reoccur.

 

[mimi26]

Azzuri you sound very impatient, the rep was obviously dealing with it, so I do'nt understand why you are saying there was a lack of response

 

[Azzurri]

I'm not impatient at all. Please read the thread again carefully.

 

[spintee]

Not pointing the finger (most casinos has bad days) but come on it can be such pain when games crashing, to long spins & chucking you out, MG is the worst for errors, But only to be told the same old story (Delete cookies ect ect)
Us players are not daft, I mean how many times do you have to delete cookies or change browsers? only to find out there was a glitch later on which we knew all the time any way,

Is it really necessary for the casinos to spend hours messaging game operators when clearly they knew there was some kind of problem, Just give the player the benefit of the doubt, Sort out a chip and be done with it, Surely it would take two minutes to see if a player was trying it on by quickly checking records and game play,
I did receive my 20 free spins but that would of been to no avail unless I did not post about it, In all fairness I see Fredrik is trying but in my option what use is that when the team is not working with him, Hi did say that he has spoken to the cs that spoke to me but I think that they should really no what bonus is kicking about and be abit more clued up,

 

[EuroSlots]

Hi Spintee,

I fully agree with you that the support should know about the bonuses and we've really ensured that everyone from the CS department are fully aware of the exclusive bonuses.
As for the error messages, yes it's extremely frustrating, even for us
Unfortunately it's not that easy to interpret and fully understand all of them, even though some are more common than others. In total we have a list of 36 potential error messages with kind of vague descriptions as to what they really mean in reality (in non-tech language)

This is something we're trying to be on top of through all departments so we can provide the best possible support. I've scheduled a meeting for next week with our support manager and IT department to make sure CS have more detailed information. I will use this case as an example to learn from.

All in all, we're doing our best to improve and not the other way around. When the error messages are down to none, beer is on me

Fredrik

Not pointing the finger (most casinos has bad days) but come on it can be such pain when games crashing, to long spins & chucking you out, MG is the worst for errors, But only to be told the same old story (Delete cookies ect ect)
Us players are not daft, I mean how many times do you have to delete cookies or change browsers? only to find out there was a glitch later on which we knew all the time any way,

Is it really necessary for the casinos to spend hours messaging game operators when clearly they knew there was some kind of problem, Just give the player the benefit of the doubt, Sort out a chip and be done with it, Surely it would take two minutes to see if a player was trying it on by quickly checking records and game play,
I did receive my 20 free spins but that would of been to no avail unless I did not post about it, In all fairness I see Fredrik is trying but in my option what use is that when the team is not working with him, Hi did say that he has spoken to the cs that spoke to me but I think that they should really no what bonus is kicking about and be abit more clued up,

 

[spintee]

Hi Spintee,

I fully agree with you that the support should know about the bonuses and we've really ensured that everyone from the CS department are fully aware of the exclusive bonuses.
As for the error messages, yes it's extremely frustrating, even for us
Unfortunately it's not that easy to interpret and fully understand all of them, even though some are more common than others. In total we have a list of 36 potential error messages with kind of vague descriptions as to what they really mean in reality (in non-tech language)

This is something we're trying to be on top of through all departments so we can provide the best possible support. I've scheduled a meeting for next week with our support manager and IT department to make sure CS have more detailed information. I will use this case as an example to learn from.

All in all, we're doing our best to improve and not the other way around. When the error messages are down to none, beer is on me

Fredrik

Well looks like help still farting about, Have sent you a new message my friend (Fredrik), After try putting in the code after I deposit it comes up invalid, I tried the pogg20 as stated in you private message and the poggs code pogg30
Its getting a bit much now, Help told me that cannot do any think till they speak to you, Are they bloody aloud to do any think or are they just there to look like somebody's home?

 

[EuroSlots]

Replied via PM as well. Like I said, bonus is activated for you manually and I need to check why they'd need to speak to me before doing anything. Instructions given are clear so I'll check with them from the office tomorrow morning.

Well looks like help still farting about, Have sent you a new message my friend (Fredrik), After try putting in the code after I deposit it comes up invalid, I tried the pogg20 as stated in you private message and the poggs code pogg30
Its getting a bit much now, Help told me that cannot do any think till they speak to you, Are they bloody aloud to do any think or are they just there to look like somebody's home?

 

[EuroSlots]

Good morning,

I had a look at the transcript and asked why this happened. It seems like there was a misunderstanding which now has been cleared out.
After the problems with that specific bonus/tracking, I had sent an e-mail to CS department telling them to forward me any cases where the bonus was not credited.
The CS agent had interpreted that as not to credit the bonuses manually but forward to me instead.

We obviously want to help the customer straight away and the purpose was to keep track of the bonuses, not to delay it.

They've all been informed about it for future reference.

Fredrik

 

[Azzurri]

Forgot to update a few days ago.

Out of fairness to Fredrik, I should give an update here.

Fredrik pm'd me and advised me he would be refunding my original deposit, which he did, and I received the following day.

He also said that if I wish to reopen my account, he will honor the Poggs original sign up offer and credit the original 150% deposit bonus and 50 free spins.

You have to give credit where credits due, and Fredrik went above and beyond to rectify the issue, and he has increased his appeal as a solid rep on here no doubt. I still haven't returned, but if I do, it will be because of Fredrik's efforts. Hopefully the technical issues are fixed too.

Thanks Fredrik.

 

[asghan]

I also add my two cents if you don't mind. There are no errors anymore(at least in my case), which is great because I really like these casinos.

They always have interesting promotions going on.