Free Spin Casino Rogue?

[mrmark21]

Hello everyone,

I've recently been playing a few bonuses at Free Spin Casino. I'm offered free chips with every email from this casino. There's no rule about claiming them on the email. Anyway so I have to ask is this place rogue? I mean it only became evident after my chat with the agent, Anyway here is the transcript:

I tidied this up a little as it was a really long read...


"info: Please wait for a site operator to respond.
info: You are now chatting with 'Richard'. Please confirm your Email Address and Phone Number during this chat.
Richard: Comment puis-je vous aider aujourd'hui?
-: Hello, I'm trying to claim a bonus code but I'm getting the following error code "Coupon MAGIC10 cannot be redeemed at this time because you already have a coupon active with a required playthrough amount."
Richard: Kindly hold while I look into your query.
Richard: Can I have your e-mail address please?
-: yes *******
Richard: ty
Richard: Your current code is blocked because you need to make a deposit
Richard: which will unblock it
-: ok, why do I need to make a deposit? That's a free chip
Richard: Sorry, what is the name of your chip?
Richard: Which Joshua Chan chip is it? (What?)
-: where did you get the name joshua chan?
-: The chip MAGIC10
Richard: I see it is one of our affiliates that you are signed with (Exposing the real full names of affiliates to your players)
Richard: You are signed up with Freespin and Exclusive casino
-: I got the code through an email directly from Free Spin are you not familiar with that code? Because it's in nearly every email your casino sends me
Richard: ok
Richard: I'm going to try to put your code in
-: Thanks. I don't know what's wrong with your software
Richard: I can't put this bonus on because it has already expired i'm afraid.
-: I got the email about fifteen minutes ago
Richard: Sometimes the offers clients receive are already out of date when they're sent
Richard: this is the case for the magic10 coupon.
-: I get that code in every email. So I don't know what your doing sending expired bonuses to players but it's achieved nothing but turn me off depositing"


I was starting to get a little up tight as the agent was taking forever to answer. I don't know what a casino is doing sending out expired bonus codes. BTW this bonus code had not expired. The real answer the agent wasn't giving me was further down the transcript. This bonus code is sent with just about every email from this casino. The emails are directly from the casino. Then comes the real answer completely out of no where...


"Richard: We do not appreciate bonus seekers and people with multiple accounts on our system. Your account has been deactivated and you have been excluded from redeeming coupons.
-: How am I a bonus seeker? This ought to be interesting. Also how do I have multiple accounts? Also should be interesting. If your going to accuse your players of something you should be willing to back it up?
Richard: On your other account
Richard: freespin
Richard: you only have redeemed coupons
Richard: you haven't put any money into the casino = bonus seeker
-: So because I have an account at each of your casinos that's your meaning of multiple accounts?
Richard: Same story with exclusive casino
-: If your going to offer bonuses then you should be ready for customers to accept them. You obviously have a lack of understanding with the meaning of bonus seeker
-: I am disgusted
Richard: People often do this to us just for the bonuses
-: I am appalled
-: and I'm so happy I'm a member at Casinomeister so I can inform other players

Chat ended. (The agent rather abruptly ended the chat)"


This agent was first telling me the bonus was not available. Even though they had sent the email to me about fifteen minutes prior and it's in nearly every email that I receive from this casino. I just assumed it was like a monthly free chip. Then when that didn't work the agent claimed I was a bonus seeker? Also as evident in the chat the agent became rather rude.

I made sure to let customer support know that I was utterly disgusted with this show of extremely rude/obnoxious/ignorant customer service and after the agent called me a bonus seeker (that really got my goat) that I'd most certainly be posting on Casinomeister to voice my dissatisfaction (which I'm doing right now). I've never advantage played a bonus and I do not and never have had multiple accounts at this casino. I accept bonuses if they are offered. If Free Spin doesn't want players accepting their bonuses then they should not be offering them and emailing them to players. There is no rule on the email about claiming consecutive free chips (which I had only claimed about a few BTW).

IMO that is an absolute load of misleading and deceptive business practices. That's also the fist time ever (and I do mean ever) that a casino has accused me of being a bonus seeker and having multiple accounts. I had no idea how low that makes you feel when this happens. Also what in the world did that chat agent think they were doing giving me the real full name of the affiliate I signed up through? I've got to ask is this casino rogue?


P.s. Sorry for the long read. I was just appalled.

 

[paul7388]

don't know anything about the group but to be fair its hard for casinos these days with amount of people that do abuse bonuses. Not saying you do but as you admit you have an account at one of other casinos in group where you have had a few bonuses without ever depositing. So you can see where they are coming from when they say that by look of things you will take bonuses without ever depositing. And to also be fair you do regularly post that you will never deposit at a microgaming casino and will only play any n/ds you can get.

 

[rockycatt]

https://www.casinomeister.com/forums/threads/reel-spin-giving-it-a-go-baptism-postponed.59025/

 

[mrmark21]

don't know anything about the group but to be fair its hard for casinos these days with amount of people that do abuse bonuses. Not saying you do but as you admit you have an account at one of other casinos in group where you have had a few bonuses without ever depositing. So you can see where they are coming from when they say that by look of things you will take bonuses without ever depositing. And to also be fair you do regularly post that you will never deposit at a microgaming casino and will only play any n/ds you can get.

But this isn't just about the "bonus seeker" comments. I understand what your saying about MG although I don't see what that has to do with being a bonus abuser. That's why I'm so open about it on this forum. I don't consider taking freebies that are offered to you by casinos to be bonus abuse. I would see opening up another account and claiming a second freebie as bonus abuse. But this isn't just about being accused of those unsavory past times. This is about the casino using deceptive and misleading advertising practices and publicly exposing the real full names of their affiliates. Not to mention that rude behavior. But thanks for your input

 

[Azzurri]

I saw the title of this thread, and thought to myself aren't these guys involved in a current BOF? Sorry mrmark21 but haven't read the whole post, but seeing as there's a BOF, give the rep a shout if you haven't already.

Didn't have time, but I will get round to reading the lot and add any useful advice. The BOF and rep are a good start, so good luck.

 

[mrmark21]

Oh crap... I made a major F-up the casino I'm talking about is Free Spin! SH*%^$T!

I always get mixed up between the names


P.s. All that edited and I've sent a PM to admin to get the title changed. I've also sent a PM to Reel Spin to apologize.

 

[aceking123]

Oh crap... I made a major F-up the casino I'm talking about is Free Spin! SH*%^$T!

I always get mixed up between the names

oopppssss better get the title changed promptly

 

[mrmark21]

oopppssss better get the title changed promptly

Will be done soon

But anyway back on track. I just cannot believe Free Spin (there I wrote the name properly this time) is not rogue? I know the good old admin at Casinomeister are very busy protecting us from the rogues but is this casino not self explanatory? I mean is it just me? Am I totally wrong about what to expect from this casino namely any kind of professionalism? Possibly not accusing customers of abusing bonuses or multi-accounting when they email these bonuses to the players? Not to expose the real full name of their affiliates? Not to adopt deceitful advertising practices? I mean I look at that transcript and I think WOW! But maybe other members view it differently.

 

[Azzurri]

Ok, I just read the whole post.

Do any terms at either casino state that multiple bonuses can't be redeemed at both sites? This is a practice adopted by other accredited sites, so nothing unusual there. Most other sites may however let you take bonuses at both sites after being asked permission.

Judging by your other comments I've read on this forum, I don't think you're a bad bloke, or have ill intentions, however in this case I think the casino has a right to deny you the bonus on this occasion. In saying that, I think the way they approached the issue by labeling you is atrocious and uncalled for. There are many other ways they could have approached the situation.

I would have suggested they could have given you a fair go first up, and asked you to make a good will deposit at either casino before crediting you with the 'free chip' bonus. I know this may sound strange, but this would act as evidence for them that you are not in fact a bonus seeker, and a legitimate player and depositor.

We have to remember that no deposit bonuses are solely for the purpose of attracting players who have a legitimate interest in becoming a potential future paying customer. Hence the shitty bonus terms attached to these offers. The idea is to let you try out the site, maybe make a tiny profit to test withdrawals etc, and then eventually make a decision on whether you liked the experience enough to start making real deposits.

I'm not at all judging you, but based on the comments you've made on this site, and the fact you didn't end up depositing at their other site, I have to side with the casino, as it would seem they made the right call. That doesn't excuse the way you were addressed, and they need to work on that, as it doesn't entice me to play there, or give me confidence that I will be treated nicely should I have a concern.

Although I respect an honest man, maybe you should keep in mind many reps etc are actively involved on this forum, and some comments should be kept to yourself if you wish to continue joining new sites and taking bonuses.

Just some passing advice, I will usually close an account immediately if I didn't enjoy the experience after using a free bonus or the like. That way you can avoid these types of situations down the track. In saying that, I only take free sign up chips from accredited sites that I have every intention of depositing at to begin with. Most times I will only accept them if they have a gaming platform I haven't tried before so I can test them with real money before deciding if it's worth depositing. I'm always wary of free sign up chips as I'm always scared of hitting a big win only to be restricted by the max cash terms. Sometimes I guess it's just better to deposit a small $10'er if you can, but depends on the situation, like the one I was in last week when I posted a thread regarding NDB. Even then I ended up not doing anything due to the fears I previously mentioned.

Sorry my reply was a little long, but I hope you get something out of it.

 

[mrmark21]

Sorry my reply was a little long, but I hope you get something out of it.

No your reply was good, no need to apologize

I hope you have read the rest of the thread though


P.s. I'm so embarrassed.

 

[Azzurri]

Should also mention, if you wanted this NDB to pass some time until pay day, such as my experience last week, I would suggest asking a rep you are a regular customer with, if you could have a small chip to pass some time. I know some people don't like asking, but if you are a regular customer and rarely take bonuses with them, they are usually happy to help out as they know they will be repaid, and then some, in the near future. Of course, it's then your responsibility to repay that faith and continue depositing as usual once you are paid.

I won't mention any names without their consent, but last week when I had my pay issue, without asking I was offered a helping chip here and there by a few reps, as they knew my history, and that I would repay the faith. As soon as I was paid Monday I did so. I must admit, one of my regulars missed out as I decided to try one new site, however they will be compensated this coming Monday .

I think the majority of class sites are happy to share the love in a rotating give-take-give-take relationship. I like deposit bonuses and the like just as much as the next player, but I think if we like free chips to be offered every now and then, we too have to do our part by making the straight up deposits from time to time, so as to reciprocate the good will shown.

To make it personal, I like to think of the person behind the casino (rep), and treat them as they treat me. That's what I try and do anyway. Sorry to go a little off track, but I think a lot of people still struggle with how bonuses should be perceived. I know this often isn't helped by dodgy terms and rogue sites, but maybe treat all bonus offers with the same respect you would do if it was offered by your favourite and most regular haunt. If you're happy to take it, repay the gesture at least once at the very least. Then no one can ever call you out with labels and unjust opinions.

 

[mrmark21]

Should also mention, if you wanted this NDB to pass some time until pay day, such as my experience last week, I would suggest asking a rep you are a regular customer with, if you could have a small chip to pass some time. I know some people don't like asking, but if you are a regular customer and rarely take bonuses with them, they are usually happy to help out as they know they will be repaid, and then some, in the near future. Of course, it's then your responsibility to repay that faith and continue depositing as usual once you are paid.

I won't mention any names without their consent, but last week when I had my pay issue, without asking I was offered a helping chip here and there by a few reps, as they knew my history, and that I would repay the faith. As soon as I was paid Monday I did so. I must admit, one of my regulars missed out as I decided to try one new site, however they will be compensated this coming Monday .

I think the majority of class sites are happy to share the love in a rotating give-take-give-take relationship. I like deposit bonuses and the like just as much as the next player, but I think if we like free chips to be offered every now and then, we too have to do our part by making the straight up deposits from time to time, so as to reciprocate the good will shown.

To make it personal, I like to think of the person behind the casino (rep), and treat them as they treat me. That's what I try and do anyway. Sorry to go a little off track, but I think a lot of people still struggle with how bonuses should be perceived. I know this often isn't helped by dodgy terms and rogue sites, but maybe treat all bonus offers with the same respect you would do if it was offered by your favourite and most regular haunt. If you're happy to take it, repay the gesture at least once at the very least. Then no one can ever call you out with labels and unjust opinions.

Free Spin doesn't have a Rep on this forum. I'm one of those people that don't like asking it's like saying "I'd like some free money please" Lol! I'll gladly take a NDB any time but I don't like asking. But each to their own I guess

But that kind of behavior from a casino really get's up my nose! Then I almost feel like demanding the free chip.

You sound like you have it all figured out

 

[SlotsLover]

10x max

Even worse, that group has deposit bonuses with 10x max cashouts on Slots.

UNACCEPTABLE

 

[spintee]

Yes I see the title than you was on about free spin, But I see you sorting that now,
With theses free chips they can be a non stop headache, All the free coupons Ive seen clearly state in rules ect that no consecutive aloud and deposit must be made and also alot of sites state if redeemed coupon from there partner site than a deposit must been made, Some do let you have a chip to get you to there site without deposit,
This does not excuse all the pestering emails, If you ask me if they sending crap out offering coupon than they should honour it even if no deposit is made, It should be a rule pay you the coupon OR stop emailing

 

[mrmark21]

Even worse, that group has deposit bonuses with 10x max cashouts on Slots.

UNACCEPTABLE

I know

Deposit bonuses with 10x max Cash-out on on slots! IMO this casino screams underfunded through these tactics they are using. IMO it's pure unethical business practices. Trying to limit how much you can win on slots, sending out free chips to attract customers and then refusing to honor them, not to mention this casino is part of a group that also includes Exclusive Casino.

I never really planned on depositing there (what with the 10x max cash-out), they always seemed a little rogue, but after that chat with the agent now I just think they are full blown rogue. Probably the same reason they don't have a Rep on this forum. But seriously if they are going to offer free chips which they literally bombard you with once a month then they should honor them.

The fact that they didn't (and I'm sure I'm not the only one this has happened to) just shows they are using misleading and deceptive advertising practices. That kind of stuff annoys me to no end. If a shop used misleading deceptive practices you would be on the way to receiving a refund in no time and they would have to change their advertising material but if a clip joint online casino uses them then players just have to put up with it. They can just continue to mislead customers. That doesn't bode well with me.

Yes I see the title than you was on about free spin, But I see you sorting that now,
With theses free chips they can be a non stop headache, All the free coupons Ive seen clearly state in rules ect that no consecutive aloud and deposit must be made and also alot of sites state if redeemed coupon from there partner site than a deposit must been made, Some do let you have a chip to get you to there site without deposit,
This does not excuse all the pestering emails, If you ask me if they sending crap out offering coupon than they should honour it even if no deposit is made, It should be a rule pay you the coupon OR stop emailing

I know. Still hasn't been changed

This casino doesn't appear to have that rule of no consecutive free chips allowed at least not attached to the email also none that I can find on the website. They should be attaching this rule to the email if they don't want customers claiming consecutive free chips. I can't read the casino's mind and I shouldn't have to either I'm the customer. Yes I agree they should have honored the fee chip. Did the casino just think that I would happily deposit after being called a bonus seeker? Not to mention accusing me of having multiple accounts? Which they couldn't even prove? Oh yes because I'm just going to give my money to the worst casino when there are hundreds more out there

I don't know if I would be okay with being an affiliate and having the casino reveal my real full name to my players. I mean isn't there some kind of confidentiality clause on that? What if one of my players who had lost on every one of my websites decided to track me down on the internet and pay me a visit? Seriously there must be some kind of law against that. But apparently other affiliates are happy with having their real full names revealed. So who am I to complain? I'm not an affiliate.

I wouldn't accept a free hip from even if they did decide to honor it. So I guess it's a good thing

 

[miso]

While I have no doubt that Free Spin is at least a little bit dodgy,
you are basically badmouthing them because they refused to give
you yet another free chip.

From what I read you have never deposited at their casinos (correct me if I`m wrong).

And you mentioned many times, that you play mostly with NDB.
No offence, but that is bonus seeking.

Casinos can refuse to honour free chip on certain grounds. Most have it covered in terms.
Obvious reason is redeeming several chips without ever depositing.
Not even mentioning making posts on Casinomeister to support is going to get you your magic 10.

 

[mrmark21]

While I have no doubt that Free Spin is at least a little bit dodgy,
you are basically badmouthing them because they refused to give
you yet another free chip.

Since you obviously missed the point completely. They are revealing affiliates real full names and using unethical business practices (after all according to you I'm just a bonus seeker) I'm going to assure you that I'm bad mouthing them based on more than refusing to give me another free chip. Jumping into call me a bonus seeker? You sound content on rambling on about how I'm apparently a "bonus seeker bad mouthing a casino" because that's so productive.

From what I read you have never deposited at their casinos (correct me if I`m wrong).

And you mentioned many times, that you play mostly with NDB.
No offence, but that is bonus seeking.

How are players supposed to know that casinos don't want them claiming a free chip when the casino bombards them with free chips once a month without failure. No rule about consecutive chips attached on the email. Maybe that should be common online casino etiquette? Well maybe not all players are that experienced with online gambling. That obviously rules me out (although I personally just thought it was a monthly free chip). But try to consider other members. You know try to think about other members and newbies.

Oh and the casinos where I choose to deposit know I'm not a bonus seeker so I'll just let them be the judge of that.

Casinos can refuse to honour free chip on certain grounds. Most have it covered in terms.
Obvious reason is redeeming several chips without ever depositing.
Not even mentioning making posts on Casinomeister to support is going to get you your magic 10.

Not even mentioning making posts on Casinomeister to support is going to get ME my magic 10? Lol! Wake up! This incident is not just about ME it's also about the CASINO. Try to see the bigger picture. I'm helping players (informing players). But if you want to turn it into a game of pointing the finger, if that makes you feel better, then that's fine with me. I'll just let other people walk into the trap rather than reporting these unethical business practices. No skin off my back. Rather than trying to be helpful instead I'll just let affiliates have their real full names revealed after all that's not about me I'm not an affiliate. I'll just let naive members fall into the trap of deceptive misleading advertising. I'll just let the uninformed players deposit and unknowingly take up deposit bonuses with a 10x max cash-out. I'll just have to grin and bear that I'm apparently (according to you) a "bonus seeker" and the next time I have something to report then I'll save it. If some people are intent on remaining blind through nothing else but their own differences then I'm not going to speak. I'll let you fall right into the issue and then in two months I'll just be totally content knowing that I was right and another member fell foul. I mean that sure sounds like the stance you like to take "I don't care as long as it's not my problem" I think you might just be onto something, although mind you that could be the reason society is so f*cked... No offence and all

I'll take this as my clue card to get the hell out of dodge

 

[dunover]

The ND chip is merely a hook by the casino, and few players achieve the relatively high WR. If they do, then quite as you'd expect, the cashout is limited. If the casino isn't prepared to honour them for certain players, they should hand them out selectively. No player looks a gift horse in the mouth, it's human nature. If they mass e-mail people then hook them in only to then deny the offer subjectively, then it's just as much their fault. Just sayin'

 

[miso]

Mark, my last words on this.

My first post was reaction on your first post in this thread.
You never mentioned the 10x max cashout, your only concern was that they refused to
give you more free money.

So basically you have warned other CM members that they cannot redeem unlimited number
of no deposit codes.

Bear in mind that if you mentioned anything other, my reply would have been different.

I can go to 100+ casinos right now and start redeeming codes, then start 50 threads similar to yours.

 

[maxd]

Thread title corrected.

 

[Nifty29]

Since you obviously missed the point completely. They are revealing affiliates real full names and using unethical business practices (after all according to you I'm just a bonus seeker) I'm going to assure you that I'm bad mouthing them based on more than refusing to give me another free chip. Jumping into call me a bonus seeker? You sound content on rambling on about how I'm apparently a "bonus seeker bad mouthing a casino" because that's so productive.



How are players supposed to know that casinos don't want them claiming a free chip when the casino bombards them with free chips once a month without failure. No rule about consecutive chips attached on the email. Maybe that should be common online casino etiquette? Well maybe not all players are that experienced with online gambling. That obviously rules me out (although I personally just thought it was a monthly free chip). But try to consider other members. You know try to think about other members and newbies.

Oh and the casinos where I choose to deposit know I'm not a bonus seeker so I'll just let them be the judge of that.



Not even mentioning making posts on Casinomeister to support is going to get ME my magic 10? Lol! Wake up! This incident is not just about ME it's also about the CASINO. Try to see the bigger picture. I'm helping players (informing players). But if you want to turn it into a game of pointing the finger, if that makes you feel better, then that's fine with me. I'll just let other people walk into the trap rather than reporting these unethical business practices. No skin off my back. Rather than trying to be helpful instead I'll just let affiliates have their real full names revealed after all that's not about me I'm not an affiliate. I'll just let naive members fall into the trap of deceptive misleading advertising. I'll just let the uninformed players deposit and unknowingly take up deposit bonuses with a 10x max cash-out. I'll just have to grin and bear that I'm apparently (according to you) a "bonus seeker" and the next time I have something to report then I'll save it. If some people are intent on remaining blind through nothing else but their own differences then I'm not going to speak. I'll let you fall right into the issue and then in two months I'll just be totally content knowing that I was right and another member fell foul. I mean that sure sounds like the stance you like to take "I don't care as long as it's not my problem" I think you might just be onto something, although mind you that could be the reason society is so f*cked... No offence and all

I'll take this as my clue card to get the hell out of dodge

Huge over reaction here Mark IMO.

I didn't see anything in their post that wasn't factual. The truth may upset you, but that doesn't make it less true.

You should know that using the CM brand or your membership here to threaten/blackmail/get your own way.....and IMO you did during that chat session....is totally not cool.

You can get out of dodge if you like. Just don't make a scene and blame it on other people. It's YOUR choice to stay or go. If you want to take anything as a "cue card", I would start with the advice that many have offered here i.e. almost NO casino allows you to keep redeeming freebies ad nauseum until you win and then let you cash out. All casinos have a term where they can restrict accounts from bonuses.

You're a good guy Mark. Don't lose sleep over some freebie. It's not worth it.

 

[maphesto]

Hmm, the original question "if they are rogue?":

18. FreeSpin Casino is owned and operated by I-Services N.V., a company incorporated at E-Commerce Park, Vredenburg, Curacao, with registration number 104867. Telephone number + 599-9-7341000.

Monarchs Online Casino is managed by

Xingu Ventures N.V
Emancipatie Blvd 29
Curaçao
Tel: +599-9-7341000

As swampwitch put it:

Careful kids. After you play the first no deposit and lose, Monarch's will keep putting no deposit bonuses of $25 to $200 in your account every day for about a month...forgetting to mention that after the first freebie you can't cash out. Apparently they want you to become so addicted to their sub-par slots that you can't help but eventually deposit. Not the sharpest marketers in the world there, but it seems to make the freebie whore websites happy.

Avoid all casinos involved!

 

[mrmark21]

Hmm, the original question "if they are rogue?":

As swampwitch put it:

Avoid all casinos involved!

Just what I thought. Thanks for the head's up

 

[zanzibar]

Can I be the first to point out that yes its bad to accidentally expose the private details of someone to one person, but its arguably worse to then copy and paste that info and post it publicly on the internet where an unlimited number of people could read it.

 

[musclemx]

is an good casino!

well I would like to give my opinion on the issue, every month I come playing in free spin casino and is a very responsible casino, they give their customers each month $25 free chip to play them freely at the casino in personally I only have a single deposit and recently a free copper chip x $100 usd with no problem. for my it is a very responsible casino with no restrictions recommend it enough