Question Party City casino a joke.......

[IdRathaBaHorse]

Just general feedback as I noticed on the site they were possibly being reconsidered from their former status as a rip-off joint.

Close friend got stiffed there, despite numerous efforts she got no response.

Since I use to resolve gaming issues between books/players (sports betting) she asked me to give it a try.......

Not even enough courtesy to reply to me either.

I think their silence speaks volumes.

Conclusion - stay clear.

My friend bless her heart is a -EV player (sucker), for a casino to stiff her out of a measly 300 bucks something has to be wrong.

Is this par for the course?

She played there after hearing they were trying to change their reputation.

What's the old saying about a tiger and his stripes???

PS - great site by the way. Don't post much but read it and check the status of casinos you guys rate, good stuff.

 

[Tirilej]

I suppose you already have read this thread
https://www.casinomeister.com/forums/threads/the-virtual-casino-group-and-ace-revenue.59668/

if not, then do it.

There are also reps in there that you can contact.
They will either solve your problem and pay, or tell you the reason for why not.

To just write a post claiming it's feedback it's not fair to them...or us.

Give them a chance and good luck

 

[Nifty29]

Just general feedback as I noticed on the site they were possibly being reconsidered from their former status as a rip-off joint.

Close friend got stiffed there, despite numerous efforts she got no response.

Since I use to resolve gaming issues between books/players (sports betting) she asked me to give it a try.......

Not even enough courtesy to reply to me either.

I think their silence speaks volumes.

Conclusion - stay clear.

My friend bless her heart is a -EV player (sucker), for a casino to stiff her out of a measly 300 bucks something has to be wrong.

Is this par for the course?

She played there after hearing they were trying to change their reputation.

What's the old saying about a tiger and his stripes???

PS - great site by the way. Don't post much but read it and check the status of casinos you guys rate, good stuff.

So how was your friend "stiffed"??

It's a little unfair to say such things without providing facts. Subjective assessments don't really help much.

 

[IdRathaBaHorse]

I suppose you already have read this thread
https://www.casinomeister.com/forums/threads/the-virtual-casino-group-and-ace-revenue.59668/

if not, then do it.

There are also reps in there that you can contact.
They will either solve your problem and pay, or tell you the reason for why not.

To just write a post claiming it's feedback it's not fair to them...or us.

Give them a chance and good luck

Think I mentioned she has contacted them numerous times, then when she had no luck I gave it a try myself.

I heard nothing back either.

Pretty sure she also filled out a couple forms on this site but I'll check with her on that before I state it as fact.

Either way been MORE than fair with this outfit.......

As an experienced gambler the biggest warning sign to me is they're stiffing one of the biggest suckers around.

Kind of like a sportsbook that bans a whale because he hits his first 3 or 4 bets, then he moves on and loses a fortune.

Their bad judgement alarms me almost as much as the potential of the roll being short.

Been more than fair, she's to the point of writing it off, just want to let others now what she/we experienced with this outfit.

That said thanks for the link, we'll give that a try.

 

[IdRathaBaHorse]

So how was your friend "stiffed"??

She is owed and they will not pay.

Is stiffed a new word around here?

She was up around $2500, they sent her a note saying that only $300 ($305.02 to be exact) was withdrawable and would be sent.

She said fine, sounded about right yet since then they have not followed through.......

That was 1/23 when they sent the memo, since then nothing.

Trust me, she and I know much more about this situation than you do.

I've handled probably 100 book/player disputes in the past, I know a problem when I see it.

 

[Nifty29]

She is owed and they will not pay.

Is stiffed a new word around here?

She was up around $2500, they sent her a note saying that only $300 ($305.02 to be exact) was withdrawable and would be sent.

She said fine, sounded about right yet since then they have not followed through.......

That was 1/23 when they sent the memo, since then nothing.

Trust me, she and I know much more about this situation than you do.

I've handled probably 100 book/player disputes in the past, I know a problem when I see it.

Well derrr.....of course you know more about it than I do. What an odd thing to say.

You'll excuse me that I insist on some actual facts as opposed to the word of a new member that I don't know from squat.

Perhaps if you explained what happened in some kind of detail we all might support this "friend" of yours....or not, as the case may be.

"Stiffed" isn't a new word. It's just often used by complainants that turn out to be fraudsters etc, and almost always those that provide very little detail in order to make their case look legit. I'm not saying this is the case here. Just wanted you to know where I'm coming from and why a whole lot of people aren't saying "Oh the bastards....how dare they stiff your innocent friend. Burn them at the stake!!".

 

[lockinlove]

Is stiffed a new word around here?

Trust me, she and I know much more about this situation than you do.

I've handled probably 100 book/player disputes in the past, I know a problem when I see it.

Being a smart mouth will get you no where.

He wanted more details not just "been stiffed".

Just because you feel you know more than everyone else, means absolutely nothing. Trust and respect has to be earned. Anyone can ride in here on their unicorn and say they are the President of the United States. It doesnt make it true.

Details and facts.

The rest can be left at the door imo.

 

[chuchu59]

She is owed and they will not pay.

Is stiffed a new word around here?

She was up around $2500, they sent her a note saying that only $300 ($305.02 to be exact) was withdrawable and would be sent.

She said fine, sounded about right yet since then they have not followed through.......

That was 1/23 when they sent the memo, since then nothing.

Trust me, she and I know much more about this situation than you do.

I've handled probably 100 book/player disputes in the past, I know a problem when I see it.

Maybe you do know more about the situation but being relatively new why should we simply take your word for it? Come off the wordplay, you only mentioned 'stiffed' without elaboration. How in the world would we know how your friend was 'stiffed'. You could be saying 'ripped off' and we will never know the difference. Meanwhile, you haven't mentioned whether your friend had requested a withdrawal so if that had not been done then that's it. Money is still with the casino. $2500 means nothing if you do not request a cashout.

 

[TawniVirtualAce]

Just general feedback as I noticed on the site they were possibly being reconsidered from their former status as a rip-off joint.

Close friend got stiffed there, despite numerous efforts she got no response.

Since I use to resolve gaming issues between books/players (sports betting) she asked me to give it a try.......

Not even enough courtesy to reply to me either.

I think their silence speaks volumes.

Conclusion - stay clear.

My friend bless her heart is a -EV player (sucker), for a casino to stiff her out of a measly 300 bucks something has to be wrong.

Is this par for the course?

She played there after hearing they were trying to change their reputation.

What's the old saying about a tiger and his stripes???

PS - great site by the way. Don't post much but read it and check the status of casinos you guys rate, good stuff.

I've no idea if the poster is writing on behalf of the 'player' or IS the 'player', but if indeed this person was looking into this for a 'friend' and is so experienced in the industry as claiming, the OP would realize that multiple free chips in a row will always exclude the player from having a successful withdrawal. Even if that withdrawal is a 'measly 300 bucks'.

In this player's case, here's the history:

12-16-2012 COUPON DEC12APP $ 50 lost
01-01-2013 COUPON HAPPY2013 $ 100 lost
01-17-2013 COUPON DAWG50 $ 50 lost
01-22-2013 COUPON PARTY80 $ 80 lost
02-24-2013 COUPON 50FUNCASH $ 50 lost
01-02-2014 COUPON THANKYOUJAN $ 50 lost
01-23-2014 COUPON BIGGAME $ 100 WON

This player has NEVER made a real money deposit.

I'm glad to see Meister members assessing this one fairly and they hit the nail on the head. This complaint was unfair and unwarranted.

 

[maphesto]

Every new member that signs up here and makes false accusations against a casino will infact increase the casino's reputation. When we read about players like this, time after time, we will automatically almost think that all players that complains are douchebags and the casino is right.

A valuable complaint is made by using the correct ways to go, otherwise it's just a waste of time and energy for the ones who read the garbage.

@Iratherbeatadeadhorse:

What were you thinking? Make a fool of yourself for a "measly" 300$?

 

[cheetahwind]

Really honestly, the whole real problem I'm seeing about this whole casino is the lot of free chips available. Then how easily redeemable they are.
People think that even though they've redeemed several fee chips in a row. That there entitled to be paid.
I really wish RTG had something in there cashier system, where a casino could say. You get X amount of free chips per deposit. After that deny, deny, deny until another real money deposit is made.
Bet On Soft has this feature, and I'm sure several other software companies have it. Why not RTG? I know you can set up coupon codes to be only redeemable in a certain order. Surely it isn't hard to write a little bit of code to prevent free chip abuse.
On either note, this isn't the only casino I've seen this happen with on the RTG side. Just seems to hit Virtual harder because they offer multiple freebies every month.

 

[maphesto]

Really honestly, the whole real problem I'm seeing about this whole casino is the lot of free chips available. Then how easily redeemable they are.
People think that even though they've redeemed several fee chips in a row. That there entitled to be paid.

I am not happy about all those traps that are setup by certain casinos. But if the player hade made a deposit and then forgot some of the redeemed coupons, it's another case. This time the player had to know about all those redeemed coupons.

 

[cheetahwind]

Well of course, to the general public who doesn't know how to read the terms and conditions, or to the fraudsters. It makes it easy to take these offers. Then bitch and whine because they got their cash out denied based on terms and conditions there weren't followed or purposely thought they could get bent to there our will. Then of course get denied because they couldn't be bothered to read the T & C's or thought enough complaining in public would get the casino pay out on multiple freebies.
I'm really not defending the casino nor the player. I was just stating an obvious fact that I think could easily solve this whole dilemma from the beginning. Something I think that would fend of 90% of this bad PR Virtual seems to get anyways. Is over how easy it is to abuse there free chips.

 

[KasinoKing]

I've no idea if the poster is writing on behalf of the 'player' or IS the 'player', but if indeed this person was looking into this for a 'friend' and is so experienced in the industry as claiming, the OP would realize that multiple free chips in a row will always exclude the player from having a successful withdrawal. Even if that withdrawal is a 'measly 300 bucks'.

In this player's case, here's the history:

12-16-2012 COUPON DEC12APP $ 50 lost
01-01-2013 COUPON HAPPY2013 $ 100 lost
01-17-2013 COUPON DAWG50 $ 50 lost
01-22-2013 COUPON PARTY80 $ 80 lost
02-24-2013 COUPON 50FUNCASH $ 50 lost
01-02-2014 COUPON THANKYOUJAN $ 50 lost
01-23-2014 COUPON BIGGAME $ 100 WON

This player has NEVER made a real money deposit.

I'm glad to see Meister members assessing this one fairly and they hit the nail on the head. This complaint was unfair and unwarranted.

I disagree - the complaint is completely fair and warranted.

If players are not allowed to cash-out after several free-chips in a row - WHY DO YOU LET THE PLAYERS CLAIM THEM?
Get a dictionary and look up the word "Entrapment".
Disgusting behaviour IMO.

KK

 

[Nifty29]

I disagree - the complaint is completely fair and warranted.

If players are not allowed to cash-out after several free-chips in a row - WHY DO YOU LET THE PLAYERS CLAIM THEM?
Get a dictionary and look up the word "Entrapment".
Disgusting behaviour IMO.

KK

In the interests of fairness, AFAIK there is no functionality available in the RTG backend to deny coupons based on previous coupon history, unless it is the same unique coupon. I'm happy to be corrected, but I've not seen nor heard about it if it exists.

It would be great if it DID exist, as it would certainly solve a lot of issues, However, it isn't something one particular operator could implement.

Also, in the same objective sense, there are quite a few casinos that do not allow sequential free chips, and they certainly aren't all rogues. The issue appears to be worse at Virtual/Ace because there are so many coupons all over the net.

I'm not defending Virtual/Ace. I'm just trying to be even-handed here.

FWIW, as a general comment, it is not "entrapment" if the terms are stated on the website. Half the problem is that bonus whores post these codes everywhere without any of the terms, and silly people go ahead and claim them without finding out what those terms are. No such thing as a free lunch!

 

[maphesto]

I disagree - the complaint is completely fair and warranted.

You often mention how important it is to read T&C:s. I think that the fact that this is about a casino in the Virtual group (and infact the infamous former Betroyal casino) maybe can explain why you even can think that the complaint is completetely fair.

It's very easy to find the rule about "two free coupons in a row" at Party City.

If players are not allowed to cash-out after several free-chips in a row - WHY DO YOU LET THE PLAYERS CLAIM THEM?
Get a dictionary and look up the word "Entrapment".
Disgusting behaviour IMO.

KK

Every friday iNetBet gives out free spins and have free tournaments. If you haven't made a deposit in the last 60 days you aren't allowed to win money from it. You can claim the free spins, you can play the tournament. They deny winnings in the same manner that Party City do.

iNetBet are accredited here AND you promote them.

I think that traps are discusting, I really do hate traps and win-win situations for the casino. Still, who in their right mind would read T&C:s and then think that they really could redeem 6 free chip coupons in a row at Party City?

 

[maphesto]

In the interests of fairness, AFAIK there is no functionality available in the RTG backend to deny coupons based on previous coupon history, unless it is the same unique coupon. I'm happy to be corrected, but I've not seen nor heard about it if it exists.

A new thing at RTG is (I think it work) a way to deny or approve coupons based on area/country. I think I've seen Sloto/DN have that, a coupon only redeemable for the US market. If that is possible, you would think that two in a row is possible as well.

 

[chuchu59]

I've no idea if the poster is writing on behalf of the 'player' or IS the 'player', but if indeed this person was looking into this for a 'friend' and is so experienced in the industry as claiming, the OP would realize that multiple free chips in a row will always exclude the player from having a successful withdrawal. Even if that withdrawal is a 'measly 300 bucks'.

In this player's case, here's the history:

12-16-2012 COUPON DEC12APP $ 50 lost
01-01-2013 COUPON HAPPY2013 $ 100 lost
01-17-2013 COUPON DAWG50 $ 50 lost
01-22-2013 COUPON PARTY80 $ 80 lost
02-24-2013 COUPON 50FUNCASH $ 50 lost
01-02-2014 COUPON THANKYOUJAN $ 50 lost
01-23-2014 COUPON BIGGAME $ 100 WON

This player has NEVER made a real money deposit.

I'm glad to see Meister members assessing this one fairly and they hit the nail on the head. This complaint was unfair and unwarranted.

Both parties are at fault here. Party should not have allowed the use of so many free chips. Obviously the codes must have been obtained from various sources. Once redeemable a player expects to be paid when he wins. In this case, however, the player had no intention of depositing and played until he won through redeeming 6 different free chips. This also explains why the OP claims his friend was 'stiffed' without divulging details. I have no qualms about the player in question not being paid but the casino needs to explore ways to prevent players from redeeming multiple free chips in succession. The problem here could be that they have issued too many no-deposit codes and in usual Virtual-style only mean business when the player cashes out. I notice that the first coupon includes the letters APP which might have been an appreciation chip that the casino sends to depositing players. Correct me if I am wrong Tawni.

 

[maphesto]

I notice that the first coupon includes the letters APP which might have been an appreciation chip that the casino sends to depositing players. Correct me if I am wrong Tawni.

Interesting! When you mention that I also see that the "winning" coupon is a free chip for 100$! Isn't it so, that all free chips at this casino group has a max cashout of double the amount of the chip?

How can it then be 300$ that OP speaks about?

Is really this the account OP is talking about?

 

[IdRathaBaHorse]

I've no idea if the poster is writing on behalf of the 'player' or IS the 'player', but if indeed this person was looking into this for a 'friend' and is so experienced in the industry as claiming, the OP would realize that multiple free chips in a row will always exclude the player from having a successful withdrawal. Even if that withdrawal is a 'measly 300 bucks'.

In this player's case, here's the history:

12-16-2012 COUPON DEC12APP $ 50 lost
01-01-2013 COUPON HAPPY2013 $ 100 lost
01-17-2013 COUPON DAWG50 $ 50 lost
01-22-2013 COUPON PARTY80 $ 80 lost
02-24-2013 COUPON 50FUNCASH $ 50 lost
01-02-2014 COUPON THANKYOUJAN $ 50 lost
01-23-2014 COUPON BIGGAME $ 100 WON

This player has NEVER made a real money deposit.

I'm glad to see Meister members assessing this one fairly and they hit the nail on the head. This complaint was unfair and unwarranted.

(Copied from the other thread)

Well at least it's a response, even still you can't resist some silly sarcasm in your post.

For one I never claimed to be experienced in online casinos, in fact I said just the opposite......

Handled a lot of mediation for sport book bettors but know next to nothing about online casinos, if I did she wouldn't have been playing with you people in the first place.

About the deposits I will let her take this up, she says she has definitely made deposits there in the past.

I tend to believe her.

She plays out her "allowance" of real money on a somewhat monthly basis and then admits she takes all freerolls and so on she can get.

But like I said I'm not going to state it as fact either way. When she returns home (approx 4 hours from now) I will let her address this.

Who would we send the information to, prefer it not be you, clearly not only someone who speaks condescendingly to people, you don't read very well either.

Lastly, while not familiar with the online casino world I know this about other outfits in the gaming world.....

They check all this out before they promise a payment.

Sending her memos, telling her on the phone, deducting the amount she was eligible for, giving her trace ID's and so on promising over and over to deliver an adjusted amount, only to later retract all of it speaks of incompetence.

In my experience when an outfit gets these things wrong, they usually get the rest of it wrong too.

Sounds to me like you searched until you finally found an excuse not to pay her.

If not banned I will allow her to address this no deposit stuff when she gets home.

And if you want to speak to both of us then you are most welcome, throwing out inferences about this being different people is just another way for you to deflect off the incompetent manner in which you handled this.

Just my opinion of course.

 

[IdRathaBaHorse]

Interesting! When you mention that I also see that the "winning" coupon is a free chip for 100$! Isn't it so, that all free chips at this casino group has a max cashout of double the amount of the chip?

How can it then be 300$ that OP speaks about?

Is really this the account OP is talking about?

Yes, that I can verify as she has it printed out.....

They sent her an email stating she was only eligible for $305.02 and it was on the way, not anything near the $2500 that was in her account.

If she never made a deposit it does seem like it would be simple, she was only going to get double the amount if that's the rule?

Could that be an indication right there she has deposited there in the past as she told me?

Either way as mentioned earlier, you can see clearly they handled it poorly.

Instead of any kind of class after repeatedly promising her the money, she comes out here dripping with sarcasm in her response.

Yeah, really a place I'd want to play at.

 

[IdRathaBaHorse]

Just want to add, they still send her these chips to play with!!? She gets them on a regular basis.

I want to address my usage of "sucker" in earlier posts......

Probably not the right word. She's actually very intelligent.

The problem is she's an action junkie.

She's not going to take even a few minutes to search out the sites to see if they've had the boatload of problems like this place has, she wants to get going.

As silly as it sounds to me, she's going to dive right in and start playing without doing any kind of research. Heck she had never even heard of this place.

She has played with like Manhattan outift and got paid without a problem, once she told me about this one I started to look around.

I knew from the start she wasn't going to get paid but offered to help if I could.

When ALL communication broke down is when I posted this.

Either way my point is never assume the other people of the world are as informed as the core group of regulars here.

Even me, when I saw they were going to be given another chance, I thought MAYBE she had a chance.....

But once reading all the problems of the past, and then the silence from them came, I knew it was over.

I provided feedback for new posters that may not know about this place......

Trust me they are out there.

Not my intention to be rude earlier and/or to break protocol. Just once it became "official" she was getting stiffed I wanted to inform others.

My heart was in the right place.

Turns out the great majority here already knew much more than either her or I about this place but that's besides the point, LOL.

Live and learn.

 

[IdRathaBaHorse]

Interesting! When you mention that I also see that the "winning" coupon is a free chip for 100$! Isn't it so, that all free chips at this casino group has a max cashout of double the amount of the chip?

How can it then be 300$ that OP speaks about?

Is really this the account OP is talking about?

BTW she told me she ran it up on a $25 dollar chip.

Again, I will wait before I say it as fact, will let her address it later.

But either way you can see that $305.02USD they verified she was eligible for seems to be a number pulled out of the air if she never deposited?

Can't wait to hear Tawni attack me again for my ignorance of the industry, LOL, I'm sure there's an easy explanation.


PS - just want to add I MADE her sign up for this site too. If you're going to keep playing online casinos find out who these people are first.....

Would have saved her a lot of aggravation.

The other day she tried to log on but couldn't remember her password.

Because of that (and the fact reality has set in that she isn't getting paid) she hasn't pursued it since Sunday in searching for her log in credentials but she does have an account here although she may have never posted.

 

[Nifty29]

The problem is she's an action junkie.

She's not going to take even a few minutes to search out the sites to see if they've had the boatload of problems like this place has, she wants to get going.

As silly as it sounds to me, she's going to dive right in and start playing without doing any kind of research. Heck she had never even heard of this place.

Forget Tawni or Virtual or anyone or anything else.

Your "friend" is their own worst enemy,and with an attitude like this absolutely WILL get "stiffed" on a regular basis even at the best online casinos.

You won't find too many members jumping to Virtual's defence....me included...but you also won't find too many people supporting a player's who doesn't bother to complete any vestige of due diligence before they part with their cash.

If they can't be arsed to spend a few minutes reading terms and googling, then they obviously don't give a toss about what happens as a result....so why should anyone else?

"Action junkie" etc is just doublespeak for "careless and lazy" and is a poor excuse for not doing what anyone with half a brain would do when risking their hard-earned.

Oh and FWIW. Being a knob won't buy you many friends when making a complaint. In my experience,people with a genuine complaint supported by hard facts don't resort to throwing accusations around from the off and smartar*e remarks....the genuine ones present their case with the facts and let them speak for themselves, and usually contact a rep BEFORE they start with the mud slinging.

 

[IdRathaBaHorse]

Forget Tawni or Virtual or anyone or anything else.

Your "friend" is their own worst enemy,and with an attitude like this absolutely WILL get "stiffed" on a regular basis even at the best online casinos.

You won't find too many members jumping to Virtual's defence....me included...but you also won't find too many people supporting a player's who doesn't bother to complete any vestige of due diligence before they part with their cash.

If they can't be arsed to spend a few minutes reading terms and googling, then they obviously don't give a toss about what happens as a result....so why should anyone else?

"Action junkie" etc is just doublespeak for "careless and lazy" and is a poor excuse for not doing what anyone with half a brain would do when risking their hard-earned.

Agree with every word you posted here, said the same thing to her over and over and over and over......

Her and her mother are the same way.

Ironically both are intelligent, good in business and so on, but when it comes to this they behave in an irresponsible manner.

Always have when it comes to gaming (of any kind) and I suspect always will.

Hence my usage of the word "sucker" in earlier posts.

....the genuine ones present their case with the facts and let them speak for themselves, and usually contact a rep BEFORE they start with the mud slinging.

LOL. She was almost in CONSTANT contact with them!!

First she didn't meet rollover, then it was something else, then something else again......

Finally they approved a pay-out, confirmed it, said it would be sent by courier in two weeks instead of a bank account.

I believe that's accurate, pretty close at least.

When this "never made a deposit" stuff came up eventually after weeks of promising to pay they cut all communication since then.

She tried, I tried, we both tried numerous times to see what she needed this time to get paid.

Her response here is the first we've heard back since they came up with this latest excuse.

And this is completely circumstantial evidence but looking at her list and seeing my pal went almost a year without taking/playing a free chip is comical.

I loan her money on a monthly basis, she's always playing and losing. Doubt she went almost 12 months without being offered or accepting a freeroll from this place.

Either way the important question here isn't whether or not my friend is a junkie, why would that matter to you or anyone else here?

As I said I agree, so will most others. Big deal, doesn't mean she should be treated poorly, I'd roll out the red carpet for her.

The bigger concern is the actions of the casino IMO.

They're the one's that will have the power to stiff other players in the future, her conduct is of little concern.

Otherwise very objective observations.