ID & Documents

[Simmo!]

Can someone answer a query for me regarding ID and documents?

Whenever i have come to cash out at any casino that isn't aimed at the UK market (where i live), I get asked for ID on the first "major" cashout. But 32Red, Ladbrokes, Littlewoods, Will Hill etc have never asked me for that. I win (sometimes!), i withdraw, i get paid.

Is this becuase they are UK and I am UK? Do these 4 casinos ask non-UK residents for ID? If not, how come they don't need it and many others do?

With that in mind, why do casinos that ask for ID ask only at the point they pay out and not when they accept a deposit? Surely, morally at least, they have more of a duty to ensure that the money they accept is not from a fraudulent source? Or am i missing something?

Cheers

Simmo!

[nafanny29]

Very good question Simmo. I have had to provide ID to some UK casinos but not others.

Ecash send a PIN which verifies that your address is valid which I think is a very good approach by them.

I really dont understand why ID is needed as any winnings is recredited to whatever method you use to deposit. So if you used a stolen card to deposit with the winnings is returned to the stolen card which would be of no use to you at all.

The only reason I can think of is money laundering but even that is not possible given the above.

I use tesco for online shopping and have spends £1000s over the last 3 years but have never been asked for ID

I think the whole ID thing can only be either a delaying tactic or possibly to stop multiple account abuse.

[lanidar]

What I don't understand, and I'm being facetious, is if I made a Neteller deposit into ANY casino, why should I have to go through fax backs, ID's and all the other nonsense of jumping through hoops to get MY money back.
Neteller goes through a thorough bank verification. And, in turn, my bank won't open an account without a drivers license (or some sort of proper photo ID) and a utility bill.
So, all this is taken care of LONG before these casinos want me to go through all this CRAP again!
I believe that the ONLY reason the casinos delay payments is to keep OUR money in THEIR bank that much longer.
Now, don't tell me about security BS because that is what it is ...BS!
All the security was handled and taken care of BY the bank and Neteller!!

[Simmo!]

What I don't understand, and I'm being facetious, is if I made a Neteller deposit into ANY casino, why should I have to go through fax backs, ID's and all the other nonsense of jumping through hoops to get MY money back. Neteller goes through a thorough bank verification...

Thats a very good point Lanidar.

[bethug]

landiar, i agree with . I made the same statement 3 years ago.
Nostalgia ask me to fax back some forms, i told them nope, pull it up from phoneican you own by the same place, they was nice enough to do that.

[eek]

The UK stuff isn't normally a problem because it just gets fired back to your card and if the surplus can't (winnings) it gets mailed.
You usually have to provide ID if you deposit by one method and withdraw via another.

The sky group used to allow withdrawals less than $500 with no id if you deposited/withdrew by neteller. Geisha Lounge had a $500 limit too, but it no longer says much about it on their site just a 'In certain instances further documentation will be required' comment.

[lanidar]

Thats a very good point Lanidar.

Thanks Simmo...
It's just that I'm COMPLETELY fed up with their excuses...and that what it is EXCUSES, of why I need to send them personal info. The only ones that I want to have that info is my bank and my Neteller account. There is NO reason in the world that I should be advertising my personal info all over the Internet.
And, don't forget, these casinos share this info. Some of them steal it and some of them sell it. That's a fact that seems to be put on the back shelf somewhere that no one wants to discuss.
I'm sick and tired of these casino managers like CLOUD wanting my fax backs, ID's and utility bills. Who the hell is he to make him entitled to share this info with me.
The man's a cheat and a thief. There are VERY few casinos that I trust out there...VERY few. And even those few, I wouldn't want to have my info either. There are so many casinos changing hands now a days that you REALLY don't know where that info will wind up.

Time to get off my soap box.

Thanks again Simmo

[tunisianswife]

I agree with the above opinions. What I have never been able to understand is if they are so concerned about fraud, etc. why is it that they have no problems with ID and fax back forms when they ACCEPT deposits? It seems the same would apply to deposits based upon this logic.

Yes, I agree that most wants one to jump through hoops in order to get their "surplus" (loved that term)

[virtualted]

Lanidar, the main reason we request an ID on Neteller or other E-cash transactions is to verify your identity. As an example, had we banned your account for lets say fraudulent activity in the past, and you open an account with a fake name and address to circumvent our security protocol, should'nt we know who we are paying? Last week we offered a free chip, to all customers, do you realize that I had to ban over 25,000 accounts by customers who opened a number of accounts to receive the free chip. One customer opened 765 accounts, and than won. Than got upset when we asked to see his ID to match up to his account. So that is why we ask for an Id here. Also we ask you to send your ID as soon as you sign up, so that way we never run in to a problem. It is sad that honest true gamblers, have to "go through hoops", but you must remember that there are a large percentage of players who are scammers. Bryan needs to update his evil player section more often, I doubt legitate players realize how many scammers are out there, both casino and player.
Ted

[Simmo!]

...do you realize that I had to ban over 25,000 accounts by customers who opened a number of accounts to receive the free chip. One customer opened 765 accounts, and than won. Than got upset when we asked to see his ID to match up to his account.
Ted

Wow. Thats just incredible. An eye opener for sure!

Also we ask you to send your ID as soon as you sign up, so that way we never run in to a problem.

That's to be applauded in my book. I can see why ID might be required, but that's how it should be Ted, at sign-upa nd clear in the T&C's. Wish more did it that way.

Managing a business is as much about managing expectations as anything else in my experience. Get that right and loyalty follows.

Plus its nice to get real answers from your side rather than player speculation Ted (no disrepect to anyone for their opinions here of course).

Thanks.

Simmo!