CasinoRoom - Experiences?

hoff1985

Dormant Account
mm1
Joined
Jul 15, 2012
Location
Switzerland
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Yes, Casino Room should be safe and worth a try. They have a wide selection of games from different suppliers including NetEnt, Microgaming and Betsoft. 24/7 CS with live chat, Skype, Telephone etc.

But I have not cashed out there!
 
long time ago pokerroom and casinoroom was in same group i remember, but after pokerroom shut down(they are opening again) they sold the casinoroom.com.

I've tried the new casinoroom and has made a withdraw there and it went pretty fast, after verification, but it took some time to verify.

they are very responsive to emails too. but this was 1year ago, so i dont know how they are now. good luck!
 
My experience is that their site is laggy or tends to lag. On the site it says it takes 1 bankday for the withdraw if you use neteller but for me it took 2-3 bankdays.

They offer netent,MG and few more (not sure if betsoft or sheriffgaming dosen't matter both suck).
 
Casinoroom is legit, been playing there for ~1.5 years. The site is as good as any other microgaming/netent/providers mixed casino.
 
Tried it, everything worked Fine. Lost All, so i don't made experience with the support or a cashout.

Finale ist not mine. The page confused me, Hard to find information and working with the Menu.
 
Its an ok site, but not more than that.
Withdrawals takes between a few hours up to 2 days (i used Moneybookers).
Support is ok. Same slot games as most other sites have.

They can improve im sure. :rolleyes:
 
Agree, that casinoroom is legit. Site is a bit laggy, but I heard from some "insiders" that they will change the layout (and hopefully the server ;)) soon...
 
crap

lagging so bad . shut game try and open another and you details are messed up. depositing for Australians annoying Evan i you set you currency as aud you still deposit in usd so getting your amount correct is annoying ...tried first deposit bonus got crap all but that's the way the reels roll ..layout settings annoying at best ..compared to other net ent ect sites this is way under standard Evan if its only a baby not good enough at this point WILL NOT RETURN
 
Yes they are decent.

Cashed out using skrill and had my cashout within 24 hours.
Played the hell out of Foxin Wins at Casinoroom, lots of good wins on it.
Experienced no lag personally.

One thing though is that Casinoroom doesn't have any NetEnt jackpot games so if thats your thing then you need to look else where.

They also send out random free spins via email which usually read like this "These free spins are for the first 300 players who claim it" so if you read your email late you would find that the free spins have already been claimed which really sucks about Casinoroom.


Hi everyone,

i want to give CasinoRoom a try... Do you guys have experiences? Couldn't find that much in the forum (especially not something that is "up to date".

Is it safe to play there? How fast is the cashout handling?



Thanks Guys,
Hoff
 
I got 10 free spins at Casinoroom yesterday & won $20 (wr 50) & managed to make the playthrough (1000) & withdraw a small sum. :D
It was in my Moneybookers account within 24 hours, so that was good.

The site has issues though... tried both Chrome & Firefox, but all of the games, both NetEnt & MG are soooo slow...
I jumped from game to game, but could only play NetEnt with the bonus money until it was finished.

Hope they can fix that asap. Otherwise the site is ok. Free spins often as mentioned in earlier thread.
 
Site is a joke.

OK, so I joined and planned to play. Logged in and all the promo 'free10' and '150' (for 100% match) were invalid. Deposited 20 euros and opened a game. Reels kept spinning and never played one round, with the dreaded 'game not available'. Tried Chrome browser and exactly the same thing happened. Went on live chat and got the usual crap about how it's my problem that the server isn't providing a game outcome!!!! Then the live chat said he was experiencing connection issues and must cut off. Restarted my PC and carried on trying to play, noticed live chat was unavailable now. Still the same, can't play one round.
What a crock of sh*t. Leave well alone. Will try and retrieve my deposit now, but don't tell me 20 euros is below their w/d limit....

Well just tried to w/d my 20 euros and what the hell does this mean? :

Capturecas.PNG


This site is the worst I have seen in years.

RIGHT, it allowed me to cash out 19 euros, leaving 83c in the balance. So, in the half-hour I've been there, 17c has disappeared in to thin air so effectively I've spent 1 euro just to be messed about depositing and not being able to play one game. What sort of operation is this??
 
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This is unbelievable. Tried startburst at 10p a spin with my 83c remaining, and the game error not available comes up, I close the game and lose 10p every time this happens, for an non-completed game! This site is seriously ****ed-up. I would highly recommend you all avoid it.


info: Please wait for a site operator to respond.
info: You are now chatting with 'Mark'
Mark: Welcome to Live Chat Support. How may I assist you?
you: ................com
you: can you see my previous chat?
you: I was cut off.
Mark: My apologies I was experiencing a connection issue
Mark: a lost all chat history on that time
you: brilliant.
you: Right I deposited 20 euros, go no bonuses all the codes were invalid and not one spin was played as all the games won't produce a result
Mark: May I have your email or account number, please?
you: I then tried to withdraw my 20 euro deposit after this bad experience and found I could only w/d 19 euros as 17c had disappeared somewhere after not playing a single game.
you: I just gave you it up the top
Mark: Thank you
Mark: Please hold one moment.
Mark: Thank you for holding
Mark: I can see that the funds withdrawn are in process
you: yes but that's not my complaint
you: why won't the games run, and why can't I withdraw the whole deposit when I haven't even been able to play a single spin?
you: and why didn't the bon us codes work?
you: Not that the bonuses mattered as I couldn't even play a game.
Mark: thank you, I have limited access to payment states, but I can see the payment in the transaction history, if you have not received it yet (it is instant bank) then it's pending approval.
Mark: I will have to forward the query to the finance department for a cash out status
you: PLEASE! That's NOT my question, please read above this>
Mark: as far it was the codes you tried
you: ?
you: These were the codes you had on the site today.
Mark: some time the manager has to credit them manually in case the system doesn't do it
you: Oh, forget bonus codes, where has 17c of my deposit gone? I didn't even play a single spin.
Mark: however that is not possible now since you have made a cash out
Mark: I have limited access to pay outs status, for this reason I will have to pass the query to the Finance department
you: What has this got to do with payout status? I'm simply asking why, having NOT been able to play one single spin because your games won't work, my balance has lost 17c??
info: Your chat transcript will be sent to ................com at the end of your chat.
Mark: I can see that you still have a 0.83euro left in your account
you: YES I know, but I deposited 20 euros, spent 0 and tried to withdraw the 20 because the games won't perform, it would only let me w/d 19 euros, there is 83c in my account as you say and where has the 17c gone??
you: Something is very odd here.
Mark: Understand, Please allow me to forward the issue to the finance department for a resolution
you: Sorry but this site is clearly not ready to take paying customers in my opinion. You still haven't told me why the games aren't working and getting results back from the servers.
you: working now
Mark: My apologies you are experiencing all difficulties with us usually our sites work great
Mark: May I ask what is working now
Mark: ?
you: Weird - the game has my balance of 83c in the top, but is playing in fun mode!
Mark: does it says that you can play realmoney?

CUT OFF HERE RECONNECTED

you: Right mark, me again. I've just tried starburst at 10p a spin, the games as usual won't complete and say 'not available' BUT there is 10p missing from my balance each time this happens!
you: a/c ...............
you: This site clearly has serious issues.
Mark: I have forwarded the issue to the manager for evaluation
you: I think you need to escalate this. I have wasted 2 hours of my life on this site so far.
Mark: could you please also send us a screen shot
you: Can I speak to the manager?
Mark: I would like to escalate this issue
you: Screen shot of what exactly?
Mark: My apologies the manager is not available at this time
you: there's a surprise.
Mark: the screen shot is about the error

info: Your chat transcript will be sent to ..........com at the end of your chat.

Mark: so this can be forwarded to the tech team also
you: it's the standard error you get on Netent (reels disappear and a little box appears 'game not available'.
Mark: Understand, however it is a standard procedure
you: I'm sure your 'tech team' will know exactly what it is, given that it's something many others seem to be experiencing.
you: So far I've had 17c disappear into thin air, and have lost 30c paying for games not completed. Appalling.
Mark: Please accept my apologies for all the inconvenience this has caused you
Mark: I will forward the issue to the manager and tech team for a resolution on this issue
you: I don't want apologies, just my 20 euros returned to my card in full, and then I will close my account.
Mark: understand
you: 'forward' means the issue will be conveniently lost or ignired.
you: ignored sorry.
you: What is your licensing authority?
Mark: Ellmount Gaming and it’s providers have licenses in Malta, Gibraltar and Curacao.
you: All 3 of which are completely ineffective, hence their popularity.
you: Right, please can this issue be dealt with speedily, there is no need for delay. You have taken my money, and not provided the service for which the payment was made.
Mark: Yes, Mr......, I will send this issue to the manager and tech team ASAP
you: Thanks for your time Goodbye.
Mark: Once again my apologies for all the inconvenience this has caused you.
 
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I've played there a few times and haven't had any problems - cashouts were done (only 2 times) within 24 hours which was good for me.

The site could do with some more information though :)
 
Right, my problems were resolved. Basically my account itself, for technical reasons, wasn't live - I had opened it but not used it a few days earlier. I emailed CS with my complaint and they found, as I said, errors on the software via my account. They gave me a free tenner which I w/d and this and my 19 euro w/d I made from my deposit without playing a spin were processed without docs in about 6 hours very good.
The manager opened a new account manually himself for me with the same details and tested it before e-mailing me and giving me the new login details along with a 20 cash head start. He reset so my first deposit would be doubled and 120 free spins on st*rb*rst too. Everything OK now, but I did notice you can't play quickfire MG games with bonus funds, only Netent!
Basically unlike Guts your freespins aren't given as cash and need 35x playthrough. W/D speed is fast and CS good though.

I had a bloody nightmare wasting 3 hours of my life messing around on chat and trying the site, and I felt 20 euros was a bit paltry but better than nothing.

So, overall - good intentions, will probably end up accredited on here eventually, fast cashouts no hassle. Live chat, decent CS and detailed replies to e-mails. Bonus button tells you how much WR is left.

On the negative side, hard to navigate site. You get 'trophies' for certain things like getting 25 wins on Gonzos quest, which gives you extra points toward your stages and on some slots like Wild Rockets, play 200 rounds and you get extra points plus 20 euros. It doesn't say whether the 20 euros is cash or carries a WR. You can't play MG games with bonus funds, which is strange.

Hard to find things - they are there, like setting deposit limits and session times and take-a-break etc. but not well signposted. I still can't find a link to explaining what you can do with your points if anything. Also to access your account etc. you need to close the game, very irritating.

So, a good honest site, but needs rearranging a bit and easy to navigate like Guts for example.

Worth a look.
 
Hi All,

Long time no see.

Just wanted to let you all know to be careful at Casinoroom.com - Nothing but issue from the moment I signed up. Deposited $30, didn't get a welcome bonus, and so much for getting 20 free spins on starburst for 10 days. EVERY day when I logged in the spins weren't there and I had to contact live chat for them to add them so I missed out on about 5 days worth of spins.

They did end up crediting the $26 welcome bonus AFTER I asked about it 5-6 days later and said all you need to do is wager $26 45X.... maybe If the bonus was credited at the same time of my deposit I might of had a chance of clearing the 45X wager requirement.

I just told them to close the account, WAY to much issues from the get go.

I have to say the lady on chat KAYLA was nice and all.

Regards,
Same_old
 
A new casino for me, but I've given them a go.

All positive so far with 2 good cash outs from the welcome bonuses, both processed within hours and in my bank account within 48 hours.

Good CS and a nice mail from their VIP rep with his contact details for any issues.

No problem with laggy spins or anything of the like and a good 150% bonus offered today.

It's early days, but 10/10 from me so far.

Chris
 
Ask in livechat if you can't see any decent bonus promo because they often give me a bonus like 50% up to £100 . They even let me use skrill and manually add the bonus . Not always but at least half the time I ask they seem to come up with some bonus offer and I'm no VIP or anything
 
One of my new favorite sites!

Yes, the site's fine now quick w/d's and games OK. part of Ellmount Gaming decent people.

I can confirm this.

Had a big win on DOA last week (screen shot in DOA thread).

Requested my large withdrawal very early Friday morning. Docs requested Friday night, approved within the hour, withdrawal approved 30 minutes after that, and I received my withdrawal back to my CC very early Tuesday morning!

Overall a very easy and pleasant experience, and they have now added a live chat feature to their mobile site which is even better.

The only downside for me personally is that you can't play DOA with bonus funds (which I'll never understand considering it's very high volatility) however I rarely use bonuses and after speaking with the very nice VIP manager Perry, we came to a very satisfactory compromise I was happy with.

They also are one of the most generous casinos I've played at, and unlike my experiences as a VIP with Betat (who I still love), Trada (who I don't love), and Guts (who broke my heart Fredo), Casinoroom will still reward loyalty with comps & etc regardless of past withdrawals.

All in all as a new player there I can highly recommend Casinoroom and had no issues what so ever from first deposit to verification and first withdrawal.

Site is also well laid out, terms are clear, and all games ran very smooth with no issues to report.

The biggest positive for me is unlike my recent issues with Trada, at Casinoroom I was treated exactly the same with excellent service when I was winning or losing.

A very solid 9/10 for Casinoroom from me so far. ;)

If they allow DOA to be played with bonus funds for all players I'll bump that score up to 10/10. :)
 
Not so good experience at all.

Made a withdrawal on Friday. This was processed relatively quickly to my Skrill account, or so I thought. But by this morning it still wasn't into my account so I contacted live chat and asked them why that was:

Noelia 10:21am Hello xxx welcome to Casino Room Live Chat, how can I help you?

Me 10:21am Hi, I haven't received my recent payment into my Skrill account as yet

Noelia 10:22am let me check

Me 10:22 am ok

Noelia 10:26am Please provide color photos of:
* Your government issued ID
* A bank statement, or a certificate from a utilities supplier, with your address and not older than 3 months, confirming an arrangement to pay services like phone, credit cards, tax bill.
* Front of the registered Credit Card(s). Please make sure you hide the first numbers so that only your name and the last four digits remain visible.
*****3611,
That infformation needs to be send to idchecks@casinoroom.com

Me 10:27am Why my credit card number when I made a deposit and withdrawal with Skrill?
10:31am Are you still there?

Noelia 10:31 am Yes
Is there anything else I can do for you?

Me 10:32am I asked why I should send a copy of my card when I didn't make a deposit via my card

Me 10:35am Why am I not getting an answer?

Noelia 10:36am Sorry,
Our system performs electronic verification, for example we are able to verify identity against sources like the electoral roll or bank ID and our transaction system also performs address verification.
KYC is still required in the context of internal audits, this is in line with AML regulations and it's good practice when the customer's not present.

Me 10:37am I don't understand it because I have made previous withdrawals. This sounds like a stalling tactic. But I will provide the details but am not happy about it
Have a good morning

I have sent the required documents in now, including as per their request a picture of a now expired debit card.

Would love to hear the comments from the representative regarding this.
 
Absolutely pathetic. This is the email response after I sent them exactly what they requested above:

Hello,

Thanks for your email.

Please send a Screenshot of your “Account overview” page for your e-wallet account. Make sure your account ID or registered email remains visible and that it shows you have been verified.

Best regards,

Charly
Casino Room

Talk about bloody stalling tactics. I sent the rep a Private Message to make a comment because this is just not good enough.

I even asked in chat why they wanted a copy of the debit card despite me depositing via Skrill.
 

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