I agree with what you are saying, WVM.
Unfortunately, I'm not in the list of senior managers or company owners, so I have to deal with the consequences of decisions were made.
I'd like to assure all players, that their money are in safe. As you can see, "Withdrawal" option is still available, and they can withdraw their money at any time.
Maybe I used incorrect term "suspension", because existing players are STILL able to play (and win) if they have money on their accounts and then withdraw their winnings. The only limitation was made - deposits options were switched off.
Just to clarify:
1) The most important decisions HAVEN'T BEEN MADE yet.
2) BigCasino won't be restructured. All changes will affect only Viaden.
3) We process payouts in normal mode.
4) Players money are in safe.
This only raises further questions. Why disrupt Big Casino at all if it is only the software company undergoing the changes.
When players first contacted CS, they were being told:-
When I spoke to support last night, they said it was a technical issue they were trying to correct. However it is still disabled this morning.
This is a clear case of misleading players. There were NO efforts being made to correct this, as it was not a technical issue at all, but a management decision. Unless the owners and managers were incredibly stupid, they would have known that players would notice this straight away, and would be contacting CS. They failed in the simplest task of all, ensuring that CS were properly equipped to deal with an issue that was about to occur by design.
Either CS didn't know a thing, or they had been ordered to tell this lie about "technical issues" to players.
Apart from this thread, have players yet been informed of the true reason for the loss of deposit options.
If this goes on too long, there will be no business left to restructure. Players will play out their balances, or withdraw. NO fresh money is coming in to the casino, but they have employees to pay, premises to pay rent on, and servers to pay running costs and licensing fees on.
They may find that players take exception to the fact that they were allowed to play off their balances, which they may well have withdrawn instead had they known that there had been a suspension, however temporary, of operations.
Until all outstanding withdrawals have been received by players, there is still scope for worries to emerge, and even the slightest delay is going to look like the money is never going to arrive.
When all is over, and things are back to normal, they STILL have players left with a negative impression of how this was handled, and this will be used in forming a judgement on the competence of the management team and company behind the casino.
Bryan was also left in the dark, and he had Big Casino listed as accredited, which is a reflection of his own judgement in granting such a status.
If the changes were sufficiently disruptive so as to cause the casino to cease operations for a time, then surely they will need to be re-evaluated for accreditation once the new structures are in place, as the status was granted after evaluating the old structures of ownership, and the people involved.
We are still waiting for something official from the company, and I don't know whether Bryan has heard back from the CEO.
