MG Banking Problem?

[Nifty29]

Hey Gang

Is anyone else receiving this error message when they try to get to the banking page:

An error occurred on the server when processing the URL. Please contact your casino operator should the problem persist.

I'm wondering if it's just me or a system wide thing.

 

[Jasminebed]

I encountered a similar problem this weekend when attemping a VISA deposit. It failed going to the verification page.

After clearing cache upon support's suggestion, and later rebooting, with still getting the same error, I had success depositing through the flash version.

I was told I was the first player with this problem, perhaps I'm not the last.

Maybe try using the flash casino to deposit? You can still log back into download with your balance. Worked for me. "Cept for that pesky winning part

 

[De Beuker]

I often seem to get 'An unexpected error has occured' when trying to deposit as long as the downloading of the new games AND the other 478 games is still in progress.
Waiting 2 hours until its finished, then restarting the casino usually solves the problem.

 

[Deeplay]

Here we go again new slots = having to re-download the entire suite of games. Insane that MG can not change the way this works. Each time they launch a new game everything has to be re-downloaded

Banking section was also slow as hell for me last night - I gave up in the end. Just checked a few MG casinos this morning and there they are happily re-downloaded and installing every friggin game. I pity people who have download limits!

 

[ksech]

I'm on a satellite connection, so I would have to wait until 2AM to 7 AM to redownload the complete MG software (and then I would only have time to do 1 casino a night). Otherwise I would exceed my fair access policy and would wish for dial-up again (pretty sad). I never understood why they couldn't figure out how to just add the new games, there must be a programmer out there someplace who can figure out how to rewrite the new games addition software.

BUT, I also would have the same problem with RTG and Rival, so maybe it isn't possible? Just seems like a waste of time when the player has to sit and wait for their favorite games to reload everytime there is an update. Time and money wasted that the casinos could be collecting.

I remember a few years ago, several of the MG casinos would do their updates and when I would log in AFTER the games "supposedly" reloaded there would be NOTHING there. I think VWM and a few others also experienced this. It's a pain to have to do this everytime an update is done (thank goodness they don't do several a month).

And when they were doing these updates, I wouldn't be able to deposit until after the whole kit-n-kaboodle was done.

 

[vinylweatherman]

I often seem to get 'An unexpected error has occured' when trying to deposit as long as the downloading of the new games AND the other 478 games is still in progress.
Waiting 2 hours until its finished, then restarting the casino usually solves the problem.

I kept getting this when withdrawing, and this has been going on since last year. I have found that using the Flash banking usually works.

I don't believe that NO-ONE has reported this before, and it looks like there is actually a policy to tell EVERY player who reports an issue that "no-one has reported this before", whether this is true or not.

I'm on a satellite connection, so I would have to wait until 2AM to 7 AM to redownload the complete MG software (and then I would only have time to do 1 casino a night). Otherwise I would exceed my fair access policy and would wish for dial-up again (pretty sad). I never understood why they couldn't figure out how to just add the new games, there must be a programmer out there someplace who can figure out how to rewrite the new games addition software.

BUT, I also would have the same problem with RTG and Rival, so maybe it isn't possible? Just seems like a waste of time when the player has to sit and wait for their favorite games to reload everytime there is an update. Time and money wasted that the casinos could be collecting.

I remember a few years ago, several of the MG casinos would do their updates and when I would log in AFTER the games "supposedly" reloaded there would be NOTHING there. I think VWM and a few others also experienced this. It's a pain to have to do this everytime an update is done (thank goodness they don't do several a month).

And when they were doing these updates, I wouldn't be able to deposit until after the whole kit-n-kaboodle was done.

They DO!

32Red has done update number TWO. The first one took about 2 hours, and I left it logged on until it was done. I then spent 2 days updating the rest.

Yesterday, I launched 32Red only to find it was updating AGAIN, and it took ANOTHER two hours.

 

[ksech]

@VWM that really sucks, you'd think these casinos would get a clue and write in some code so players can reload only the games they want when this happens, instead of spending 4 hrs of wasted time. There are a lot of really intelligent code writers out there who I'm sure could figure out a way to bypass this frivolous insanity.

That was about one of the only things I really had to complain about MG casinos. (Except for when I was transferred to the clone, which in my opinion, game play changed)

 

[vinylweatherman]

@VWM that really sucks, you'd think these casinos would get a clue and write in some code so players can reload only the games they want when this happens, instead of spending 4 hrs of wasted time. There are a lot of really intelligent code writers out there who I'm sure could figure out a way to bypass this frivolous insanity.

That was about one of the only things I really had to complain about MG casinos. (Except for when I was transferred to the clone, which in my opinion, game play changed)

What makes you think I haven't already figured out how to do this

One method is simply to launch the desktop application whilst the internet is disconnected. The updater will "time out", and the software will launch. You have to remember to reconnect the internet before logging in. The downside is no new games, and you have to do this every time you want to play.

This would at least allow those with download caps to "traffic manage" the process, yet still be able to deposit & play whilst only allowing one casino per day to take the update.

It is also possible to make a "once only" adjustment through setting "read only" access on the updater folders. Only when the situation reaches a critical state will the casino stop working altogether.

Since I don't have a download cap, there is no real benefit for me in going to all this trouble except on the very rare occasions where I can't even have a 2 hour outage affect my play, such as an update hitting on the last day of a big tournament.

 

[ksech]

It just seems more reasonable to me , that the MG casinos should allow the players to be able to pick and choose which games they want to load. The complete MG casino takes up considerable harddrive space. I was a slots only player, so to have to load the poker games, the keno, BJ, and everything else was a waste of time. Out of all their slots, I chose to play maybe 50% of them, so yet another waste of space and time. And if I remember correctly, I was unable to deposit OR withdraw until the casino was finished loading all the way.

 

[LinkinFart]

I`m the only one having issues

I didnt have issues with banking but client started producing really weird results.

Up to that moment beside certain glitches that were solved by deleting cookies this time it was something else. It turned out I had my southbridge failing but problem existed even after I changed MB and put extra RAM into it. So I contacted support again and they forwarded the case to MGS. In the meantime client started having REAL issues, it was clean install of everything which started acting up not immediately but after a session with only minor lag issues caused by autodownload.

MGS came with a verdict, my specifications dont meet minimum requirements for client. I was like laughing and mad at the same time. Not only did they ruin 2 sessions I played with this but also they claimed it was the comp config causing problems which is better than the last one I used to play without such issues.

I told Ben that they can email me when MGS get their act together and finally test those updates before they put them out, until then I`ve uninstalled every trace of any MGS casino from computer.

On the good side, after those threads about junk leftover cookies that caused client to freeze MGS finally, and within few days, got rid of them and I cant find any junk left in any of my temp folders after i close the client. Who knows maybe this thread will make them fix these issues as well.

 

[LinkinFart]

... Out of all their slots, I chose to play maybe 50% of them, so yet another waste of space and time.

I`ve played who knows how many hundreds of thousands of spins and I still havent played all the slots, not even entire video slots section.

 

[vinylweatherman]

I didnt have issues with banking but client started producing really weird results.

Up to that moment beside certain glitches that were solved by deleting cookies this time it was something else. It turned out I had my southbridge failing but problem existed even after I changed MB and put extra RAM into it. So I contacted support again and they forwarded the case to MGS. In the meantime client started having REAL issues, it was clean install of everything which started acting up not immediately but after a session with only minor lag issues caused by autodownload.

MGS came with a verdict, my specifications dont meet minimum requirements for client. I was like laughing and mad at the same time. Not only did they ruin 2 sessions I played with this but also they claimed it was the comp config causing problems which is better than the last one I used to play without such issues.

I told Ben that they can email me when MGS get their act together and finally test those updates before they put them out, until then I`ve uninstalled every trace of any MGS casino from computer.

On the good side, after those threads about junk leftover cookies that caused client to freeze MGS finally, and within few days, got rid of them and I cant find any junk left in any of my temp folders after i close the client. Who knows maybe this thread will make them fix these issues as well.

I doubt it, more like they gave this answer because they couldn't think of anything else.

The product is DESIGNED to work on as many PCs as possible, it is after all, in the interests of the operators to market to the maximum possible audience. Most people have "off the shelf" PCs, rather than "gaming rigs". The Viper client should NOT require a "gaming rig" in order to work properly.

MGS also seem to think specifications are SO unimportant that the data of what is required has never been updated since Windows 2000, and they make a point of having "not compatable with Win 98" on some games, which presumably indicates that most games ARE fine with Windows 98.

The main thing MGS cocked up was the new lobby. It requires an "HD ready" monitor, so will NOT work on any Netbook, some basic laptops, and even some "budget" desktops, because the monitors are NOT "HD ready", and conform to the old standard of 640x480.
MGS had to cobble something together that MIGHT allow the client to run "full screen" on such devices, but it didn't always work.

I also question the business of "left over cookies/files". This is all down to MGS, because it is THEIR update process that does the "dirty upgrade", rather than making sure that ALL redundant data is cleared up during an uninstall, or a major upgrade. I fail to see how such a local "leftover" can divert the banking to a casino that the user has never installed in the first place - where would the "leftover" even come from in this case

Maybe MGS should make some player tools freely available, like the "casino repair tool" they released a few years ago. Maybe a "total uninstall" tool for those who want to REALLY install everything from scratch, or maybe a "deep scan & repair" tool to help those who are having problems. A "does my system meet specifications" tool would be helpful, and it could also advise on exactly which upgrades are needed in order to get full functionality, rather than having the user take a wild guess and end up buying the WRONG UPGRADE, and finding the problems are still there.

Maybe operators should go to PC World or similar, and buy a basic PC as would be sold to a REAL end user, complete with all the "crapware" and "bloatware" that often comes as a bonus with such systems, and test the casino on this, and from a proper "home internet connection", rather than from the BUSINESS GRADE broadband at the end of the BUSINESS GRADE company network.

 

[LinkinFart]

I would definitely want to see "uninstall tool" with option to uninstall both casino directory and game files. registry entries removal would be nice but its not necessary.

If I`m right what was wrong with the latest updates, at least one of them, person that did the coding, if she/he doesnt have any children to support, should be fired asap, otherwise keep it and hire a real programmer to teach this one how to write a code from the paper/board up, pay for some additional lessons I dont care. That person should try making some stable freeware soft before it is given a second chance to write commercial ones.

99% of freeware software that is produced by some anonymous wannabe programmers are more stable than the last update from company as large as MGS. I think MGS left Ongame behind on this one. Ongame updates had bugs but this is unbelievable, hire some script kiddie. Maybe I should expect email from Ben in a few days.

 

[ksech]

Maybe operators should go to PC World or similar, and buy a basic PC as would be sold to a REAL end user, complete with all the "crapware" and "bloatware" that often comes as a bonus with such systems, and test the casino on this, and from a proper "home internet connection", rather than from the BUSINESS GRADE broadband at the end of the BUSINESS GRADE company network.

And put them on an internet connection that has a download cap. It would drive me crazy to have to do several of these a month, I seriously don't know how you all stand it. This, IMO, is about the ONLY thing which is an unacceptable practice from MG. The required harddrive space is huge and for someone who has a small harddrive (with a smallish processor and low RAM)who is running windows XP will definitely run into loading problems.

I think the average person who goes to buy a new desktop PC will find they don't have the system requirements to run a fully loaded MG casino. Unless they are into gaming they aren't going to look at processor speed, RAM and harddrive space. The only upside to a new PC would be one which runs on windows7 as I believe (and I could be wrong about this...) it uses less resources to run the operating system.

I built my own, but am finding I can't find a motherboard and processor which is compatible with my RAM and harddrive I currently am running. To rebuild is going to cost me about $400.

 

[vinylweatherman]

And put them on an internet connection that has a download cap. It would drive me crazy to have to do several of these a month, I seriously don't know how you all stand it. This, IMO, is about the ONLY thing which is an unacceptable practice from MG. The required harddrive space is huge and for someone who has a small harddrive (with a smallish processor and low RAM)who is running windows XP will definitely run into loading problems.

I think the average person who goes to buy a new desktop PC will find they don't have the system requirements to run a fully loaded MG casino. Unless they are into gaming they aren't going to look at processor speed, RAM and harddrive space. The only upside to a new PC would be one which runs on windows7 as I believe (and I could be wrong about this...) it uses less resources to run the operating system.

I built my own, but am finding I can't find a motherboard and processor which is compatible with my RAM and harddrive I currently am running. To rebuild is going to cost me about $400.

Things go out of date so fast. Old RAM is no good, but you may be able to reuse the hard drive, even if through an external adapter.

It's a pity we can't actually pin down MGS to an EXACT system specification, and what might be needed in the near future. There is information in different areas that disagree. The latest slots display a system requirement message that is pretty "high end", and may NOT be met by many of the "budget" PCs on general sale.

Windows 7 seems to have been a great improvement on the Vista "dead end", but some software and hardware has trouble working with it.

When Vista came out, MGS casinos stopped working, and unless players were able to roll-back to XP, they were screwed for some while before MGS managed to fix the problems. The new HD lobby caused similar problems, how on EARTH did the programmers NOT consider it's impact on laptops and netbooks, along with many budget desktops.

Major upgrades are never "clean" because although a new folder structure is applied, the old structures are NOT cleaned up, which leads to bloating of the product, and for misdirection errors to accumulate because an obsolete file is used rather than the correct one, and the updater file checker fails to spot & correct the error.

Although users CAN clean up, MGS will NOT actually tell us HOW ("commercial in confidence" and all that BS). It is NOT just a matter of deleting the folder after uninstalling the casino, since many of the files end up in hidden system directories, and are NOT always cleaned up when a casino is uninstalled, nor even when an update makes them obsolete.

 

[ksech]

I had to do this once a very long time ago, it was a royal pain in the ass. I used the search function and did one game at a time. I had files stored in places I would NEVER have considered looking in. It took me about a week to remove them all. Of course, the time it took to list each and every game was a pain too.

I know I can use an external USB cable to transfer data, but I run a 300g HD which is about 2/3 full. When I "blew up" my other system, it took my backup 300g HD along with the motherboard and processor I'm currently running 2.5 mhz of RAM (DDR and new RAM is DDRII) which will not be compatible with a new motherboard.

It's nice these casinos want to go "high tech" with the HD and whatnot, but they need to keep in mind that not all players will be able to afford the system requirements to keep up. Some of the HD tvs can be used as monitors, but even the smaller versions are costly. And the novice computer user won't have an ounce of knowledge concerning how to upgrade so they can continue playing their favorite games.