Propose new Standards for Accredited Casinos

[spearmaster]

Ok - as promised, this thread is for YOU to propose standards for Accredited Casinos.

I will start it off with a list I was working on a few weeks ago - not all of them are going to be acceptable, some of them will need modification, but it's a good starting point.

Spearmaster's Standards for Online Casinos

* Must not use false, misleading or deceptive advertising
* Must not share account details or email addresses with third parties
* Must not spam, nor permit spam by affiliates or any third parties

* Must not disqualify automated (bot) play

* Must not disqualify any player from a payout if terms & conditions are met, except for situations of fraud (multiple-accounts, bogus ID documents, chargebacks, etc.,) (Casinomeister amended version)
* No player shall be involuntarily placed into a situation which breaches the terms and conditions during the course of play.
* Must not impose payout periods which extend beyond 180 days or amounts less than $10,000 per month
* Must pay out progressive jackpot wins in full, regardless of any terms and conditions limiting payouts

* Must not impose playthrough requirements in excess of 1x on all deposits and comps except when a bonus is given
* Must not credit bonuses without the permission of the player
* Must remove any bonus and playthrough requirements at the request of the player if play has not commenced

* Must display information about their licensing jurisdiction, with a link to the jurisdiction's web pages
* Must display information about responsible gambling, with links to relevant organizations

As Casinomeister said - all reasonable suggestions, changes, comments are welcome. And of course feel free to propose more standards as well...

[slotheadlizard]

Must have some sort of bonus playthrough counter displayer(?) with remaining amount required to meet, or % left

[spiderlegz]

Must clearly state what they require from you to prove your identity. For every deposit option.

[Nandakishore]

* Must not have misleading bonus terms in case of Free Plays.

Very often it starts with something like 'make as much money off the casino as you can and keep your winnings'. Only way down the bonus terms and conditions you stumble across 'Keep up to 200 of your winnings'.

*The adjective FREE must not be used in case of a Sticky Bonus. Only a NO DEOPSIT BONUS should be termed free.

[Darf]

Bold display in offer and in cashier of harsh terms like 'max cashout on first three coupon deposits'

[jackieb7]

must answer emails and support calls in a timely fashion to ensure the player feels like he is a valued guest and that his support of there establishment is appreciated. There is nothing worse than asking a question or making a request and have no-one reply to you. No matter what. There are no stupid questions there are no minor issues when it comes to money and the trust between player and casino.

[winbig]

I dunno how important this is, but for uniformity and no "you played a bad game, your winnings are void," how about:

If it's a MGS casino, they MUST use the clearpay bonus system, and for others, as it's been mentioned before, any remaining WR should be displayed somewhere inside the software. Heck, if RTG can do it, any software can.

and for all software: The T&C listed on their website MUST include a "last modified" date, AND have links to their archived T&C pages, which must also include the date.

[oldtrvlagt]

How about NOT automatically deducting residual amounts after WR has been met? (When there is a max cashout)

[aka23]

Must pay winnings in a timely manner (may wish to list specific numbers) when terms and conditions are not breached

Must respond to player communication in a timely manner (may wish to list specific numbers)

Must not confiscate winnings for vague & unclear reasons, such as "irregular playing patterns" or "bonus abuse", without specific T&C violations

Must use software that passes certain testing (specific details to be added)

[spearmaster]

Must not confiscate winnings for vague & unclear reasons, such as "irregular playing patterns" or "bonus abuse", without specific T&C violations

Covered

* Must not disqualify any player from a payout if terms & conditions are met, except for situations of fraud (multiple-accounts, bogus ID documents, chargebacks, etc.,) (Casinomeister amended version)
* No player shall be involuntarily placed into a situation which breaches the terms and conditions during the course of play.