[Resolved] Alljackpots -Warning! Very unorganized Casino!

[clj7221]

I had a cashin of 1,300 close to 3 days ago at alljackpots casino. It should have been in my quicktender the next day. well 3 days later it is not there. I call and mailed the casino and never got any answers until I called again today. The answer was a bit insulting. They claim that my preferred choice was ECOCARD!! LOL I never even made a deposit or withdraw with ecocard and never made them my choice for anything! So now I have to wait longer to see what they are doing with my 1,300. They claim they are now going to put it through quicktender because eco card rejected it. Well duh of course they rejected it!! The last time a while ago, I had a cashin through this casino they put it through click2pay!! It took me 3 weeks to have it straightened out and now they are doing something weird again. They even stated that yes we see your method you have is quicktender but you must have told us to over ride it and send this to eco card. How brainless is that! They can't even admit when they messed up. Ok I am now seriously considering closing my account here. Second time in a row I can't even trust this casino to process any wins I have.

[rivalfan]

Hi!

I've exactly the same problem on AllSlots (it's the same group!)

It looks like, that they're going to the rogue casinos!

Here is my complain-thread: http://www.casinomeister.com/forums/...s-account.html

[RobWin]

Sounds like they are stalling to me, maybe cashflow issues again, I remember this group had similar issues back in March of this year and there is several threads here from back then where players were complaining about similar situations.

[rivalfan]

But i had never any problems with them before, except one time, on which i got a $10 free chip with regular mail from them and as my balance was up to $25 i wanted to make a withdrawal to my always used moneybookers account, but they declined it, because they said, that i can only get my money with a check.
I asked them WHY? Then they said, that it is because i didn't made a deposit with moneybookers now about 3 months ago and so i can only cashout with a check.
It looked like for me, that they wanted me to make a deposit, so i decided to play my balance out and that was it, because the bank fees are surely higher, than these $25 and you must also add the exchange fees in €.
Probably this was even the time, on which i should decide to never play there again!

[Mr. Bernds]

Hi!
I've exactly the same problem on AllSlots (it's the same group!)

It looks like, that they're going to the rogue casinos!

I wouldn´t call them rogue so fast.

Unorganized? Yeah, that could be.

I´ve been playing there for 8 months now and never had any cashout problems / delays unlike with some Rival Casinos (does "Processor Issues" ring a bell?).

To me it seems like they got some new guys in their financial department.
Last week they requested documents from me the first time ever and the "look & feel" of their e-mail correspondence has changed a bit during the last 2 months.

Nonetheless documents were approved and cashout accepted within 12 hours.

They seem to have some problems when changing deposit methods.
I switched from click&buy to neteller 5 months ago and it took them some weeks to get it straight (neteller withdrawals went to click&buy and the other way round...)

Have you contacted their rep yet?

[rivalfan]

Have you contacted their rep yet?

Yes, but no answer!

Also no response from my email to the support, 3 days ago now!

[Jackpot Factory]

Hi clj7221,

Please PM your account number and I will look into this case.

Rivalfan, I was out all day with the family (yes, even casino reps have regular lives!). I will look into your account asap. Since I will most likely need some response from our financial team please allow 24 hours for a response.

All the best to everyone,

David

[rivalfan]

Hi David!

Thanks for your reply and certainly you have also a real life

I hope that i got now really a response from this issue, because the chat support told me also, that i'll get an answer back within 2 days and now the time is reached, but sure no answer

[clj7221]

I wouldn´t call them rogue so fast.

Unorganized? Yeah, that could be.

I´ve been playing there for 8 months now and never had any cashout problems / delays unlike with some Rival Casinos (does "Processor Issues" ring a bell?).

To me it seems like they got some new guys in their financial department.
Last week they requested documents from me the first time ever and the "look & feel" of their e-mail correspondence has changed a bit during the last 2 months.

Nonetheless documents were approved and cashout accepted within 12 hours.

They seem to have some problems when changing deposit methods.
I switched from click&buy to neteller 5 months ago and it took them some weeks to get it straight (neteller withdrawals went to click&buy and the other way round...)

Have you contacted their rep yet?

I never changed my deposit method. They did.

[silcnlayc]

Ok I am now seriously considering closing my account here.

Already done it on my end on all their casinos...hope everything goes ok for you!