I had a cashin of 1,300 close to 3 days ago at alljackpots casino. It should have been in my quicktender the next day. well 3 days later it is not there. I call and mailed the casino and never got any answers until I called again today. The answer was a bit insulting. They claim that my preferred choice was ECOCARD!! LOL I never even made a deposit or withdraw with ecocard and never made them my choice for anything! So now I have to wait longer to see what they are doing with my 1,300. They claim they are now going to put it through quicktender because eco card rejected it. Well duh of course they rejected it!! The last time a while ago, I had a cashin through this casino they put it through click2pay!! It took me 3 weeks to have it straightened out and now they are doing something weird again. They even stated that yes we see your method you have is quicktender but you must have told us to over ride it and send this to eco card. How brainless is that! They can't even admit when they messed up. Ok I am now seriously considering closing my account here. Second time in a row I can't even trust this casino to process any wins I have.
[Resolved] Alljackpots -Warning! Very unorganized Casino!
- Thread starter clj7221
- Start date
Hi!
I've exactly the same problem on AllSlots (it's the same group!)
It looks like, that they're going to the rogue casinos!
Here is my complain-thread: https://www.casinomeister.com/forum...my-865-back-to-my-moneybookers-account.26751/
I've exactly the same problem on AllSlots (it's the same group!)
It looks like, that they're going to the rogue casinos!
Here is my complain-thread: https://www.casinomeister.com/forum...my-865-back-to-my-moneybookers-account.26751/
- Joined
- Apr 24, 2004
- Location
- A Vault!
Sounds like they are stalling to me, maybe cashflow issues again, I remember this group had similar issues back in March of this year and there is several threads here from back then where players were complaining about similar situations.
But i had never any problems with them before, except one time, on which i got a $10 free chip with regular mail from them and as my balance was up to $25 i wanted to make a withdrawal to my always used moneybookers account, but they declined it, because they said, that i can only get my money with a check.
I asked them WHY? Then they said, that it is because i didn't made a deposit with moneybookers now about 3 months ago and so i can only cashout with a check.
It looked like for me, that they wanted me to make a deposit, so i decided to play my balance out and that was it, because the bank fees are surely higher, than these $25 and you must also add the exchange fees in €.
Probably this was even the time, on which i should decide to never play there again!
I asked them WHY? Then they said, that it is because i didn't made a deposit with moneybookers now about 3 months ago and so i can only cashout with a check.
It looked like for me, that they wanted me to make a deposit, so i decided to play my balance out and that was it, because the bank fees are surely higher, than these $25 and you must also add the exchange fees in €.
Probably this was even the time, on which i should decide to never play there again!
- Joined
- Mar 1, 2008
I wouldnt call them rogue so fast.
Unorganized? Yeah, that could be.
Ive been playing there for 8 months now and never had any cashout problems / delays unlike with some Rival Casinos (does "Processor Issues" ring a bell?).
To me it seems like they got some new guys in their financial department.
Last week they requested documents from me the first time ever and the "look & feel" of their e-mail correspondence has changed a bit during the last 2 months.
Nonetheless documents were approved and cashout accepted within 12 hours.
They seem to have some problems when changing deposit methods.
I switched from click&buy to neteller 5 months ago and it took them some weeks to get it straight (neteller withdrawals went to click&buy and the other way round...)
Have you contacted their rep yet?
- Joined
- Feb 2, 2005
- Location
- Malta
Reply from David Brickman at the Jackpot Factory
Hi clj7221,
Please PM your account number and I will look into this case.
Rivalfan, I was out all day with the family (yes, even casino reps have regular lives!). I will look into your account asap. Since I will most likely need some response from our financial team please allow 24 hours for a response.
All the best to everyone,
David
Hi clj7221,
Please PM your account number and I will look into this case.
Rivalfan, I was out all day with the family (yes, even casino reps have regular lives!). I will look into your account asap. Since I will most likely need some response from our financial team please allow 24 hours for a response.
All the best to everyone,
David
Hi David!
Thanks for your reply and certainly you have also a real life
I hope that i got now really a response from this issue, because the chat support told me also, that i'll get an answer back within 2 days and now the time is reached, but sure no answer
Thanks for your reply and certainly you have also a real life
I hope that i got now really a response from this issue, because the chat support told me also, that i'll get an answer back within 2 days and now the time is reached, but sure no answer
I never changed my deposit method. They did.
- Joined
- Sep 20, 2005
- Location
- Left Hungary
Already done it on my end on all their casinos...hope everything goes ok for you!
Thanks, I mailed you a little while ago. I hope you look in to this A.S.A.P. I play your casino every other day if not every day. I went through a similar situation with your casino on my last cashin over a year ago. This really is upsetting to put it mildly. A 1,300 dollar win then not knowing where it is and then finally finding out you all put it in eco card of all places,when I never even used or requested it to go through eco card.Now I have to wait for who knows how long until you put it in to my quick tender.Mistakes like this should not happen, especially twice!
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- Joined
- Dec 16, 2006
- Location
- wild south
It happened to me once after changing my deposit method from click2pay to neteller. First Web did sent funds to my closed click2pay account and I never was able to get it out there.
I see, you had exactly the same problem, like me.
You've never received your withdrawal from FirstWeb?
I think that was their fault, so they should find a fair solution for us, because why did they transfer money to an another deposit method, without any information?
Every another casino at least decline our withdrawals, if they won't withdraw it to an specific account, so it's surely not our error!
They were on the rogue list a while ago I think. Does anyone remember the really strange Ad's they had on there site.Something like" Allslots saved my life, my wife left me and I was depressed and as soon as I started playing there casino's my life changed and I am happy now" or " I was broke and couldn't pay the bills and as soon as I played allslots casino I won and my life is now great" LOL that was pretty crude I think they were sent to rogue for a while from that. They should send them to rogue again for the numerous problems they are giving us. My 1,300 is still some where in cyber space. I never changed my payment method I had it for over a year set up for quicktender and they just decided to change my payment methods and sent it to ecocard. They still did not catch the mistake the numerous times I called until eco card denied them the money and sent it back.Now it is still not in quicktender and this is a huge mistake to make especially since I have never even used eco card for any deposits or withdrawals in the passed.I do not think they care about there Players. You should see how much money I spend there. I play practically every day. I replied to him yesterday and so far I never even heard back from him.If I do hear back I will post and let you know if and how they resolved this issue
- Joined
- Mar 1, 2008
Don`t get me wrong clj. I do not doubt your words.
I just never had any issues with them regarding payment.
I don`t believe they are trying to stall payments all of a sudden.
Probably "just" messed up your withrawal (which obviously doesn`t make it any better for you..).
I wish you luck that they get this sorted out in a timely manner
.- Joined
- Dec 16, 2006
- Location
- wild south
Well, I definitly recieved my withdrawal from FirstWeb, however they did sent it into a locked click2pay account...and naturally I was not able to withdraw from there.
It is now about 4 yrs ago and I gave up about this.
I think FirstWEb followed their terms at that time but from my point of view it was not customer friendly to send it to another ewallet than the recent deposit come from.
Please tell me, that this is not true, because that would mean, that my money is now also lost!
How much money was it for you?
For me it's now $865 (about €550.-)
Thank. I guess you are one of the few Lucky ones. Many of us are having problems getting our withdrawels from this casino.
Don`t get me wrong clj. I do not doubt your words.
I just never had any issues with them regarding payment.
I don`t believe they are trying to stall payments all of a sudden.
Probably "just" messed up your withrawal (which obviously doesn`t make it any better for you..).
I wish you luck that they get this sorted out in a timely manner
9 months ago another user had exactly the same problem: https://www.casinomeister.com/forum...ckpots-casino-withdrawal-problem-again.21774/
Ok, this is now solved, but we're really not alone with this issue!
- Joined
- Dec 16, 2006
- Location
- wild south
It was only 50 and I was quiete new to online gambling so I gave up very fast and thought it was my fault.
I dont think your funds are lost, usually Jackpot Factory Casinos are very honest and Im sure they will help you to resolve this.
I never had any other problems there and I still play there.
I hope you're right, because $700 were even from my own deposit and the other $165 are winnings, after playing about 2 hours with $1 bets.
I also had never any problems like this with them before, but that doesn't help me yet.
Now i must wait, either they can resolve it.
I wish we could all be as lucky as you!...... This is the second time this has happened to me at alljackpots. The first time they did this, they put it in Click2pay.It took more then 3 weeks to get this situation fixed. Now they put it in a payment option I never used one that does not even work for American players. I am still waiting for Him to contact me so far I have yet to hear back from him.....
- Joined
- Mar 10, 2005
- Location
- Pennsylvania
I just made a QT wd request, hopefully it goes through fast.
GrandMaster
Dormant account
- Joined
- Jan 21, 2004
- Location
- UK
I had a similar problem with one of the Fortune Lounge casinos. I closed my c2p account, informed FL that I had done so, they still sent my withdrawal there. To their credit, they paid me by cheque afterwards. I still don't understand why transfers to closed accounts are not rejected by c2p.
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That's really a very good question, because i've never heard that this happens on any another e-wallet!
Sorry to hear that. I closed all my accounts at Fortune Lounge Casino's a long time ago. I did not trust them at all. I am feeling that way with alljackpots and allslots now to.
It looks like, that he don't want to find a solution!
He only told me, that he can't make a reversal, because it's just send to click2pay!
I got now really problemns, because i've lost now about €550.- and this is nearly 1 month of work for me, so i can't pay some bills, because i've trusted them, but that was a very big error!
He only told me, that he can't make a reversal, because it's just send to click2pay!
I got now really problemns, because i've lost now about €550.- and this is nearly 1 month of work for me, so i can't pay some bills, because i've trusted them, but that was a very big error!
Good News
David and another rep both wrote me back here that they are checking in to this and finding out how this mistake happened. I went to look again in my quicktender and the money is now in there and processing. However if they did not make this error It would be in my bank now or tomorrow.I was counting on this money to pay some bills and now have to wait close to a week to get this in my bank. This whole thing really took the wind out of me since I never expected this to happen again.But I am glad that they are looking in to why this happened and I will post further updates when I hear from them again.
David and another rep both wrote me back here that they are checking in to this and finding out how this mistake happened. I went to look again in my quicktender and the money is now in there and processing. However if they did not make this error It would be in my bank now or tomorrow.I was counting on this money to pay some bills and now have to wait close to a week to get this in my bank. This whole thing really took the wind out of me since I never expected this to happen again.But I am glad that they are looking in to why this happened and I will post further updates when I hear from them again.
The casino did the same thing to me about a year ago with click2pay. It took 3 weeks to get this situated but finally he told me to put all the money back in to the casino from click2pay and he will then send it to me the way they originally was suppose to.He should be offering you this option. Bring that option to his attention.
Nice to hear, that at least your problem got solved, but mine wasn't
I got only a needles message, that my click2pay account is closed, because of this:"The reason the account is closed is that the client has returns. Once these have been covered we will reopen the account and the client can withdraw what remains himself. A reversal cannot be done under these circumstances."
That's certainyl nonsense, because even IF i've rejected the money on click2pay (i havent done this!), how can they close my account directly 1 minute, after i've made my deposit?
Even IF i has rejected the deposit on click2pay (again, i haven't done this!), they'll see it not before 2 working days, because i must first go to my bank and tell them, that they bring back my deposit to them and after that it takes at least 1 working day and another day, that click2pay get informed of it from their bank, so it can't be done within 1 minute!
That was for me the reason, that i make also a deposit with moneybookers (like always before), because in their own T&C is stated, that they will withdraw my money always to the last deposit method and i make this withdrawal and this was also accepted in my cashoer and even the live chat told me nothing wrong about this, after i've told him, that i wanted to flush my withdrawal!
*lol* Even that were very useless for me, because as i mentioned before, my click2pay account is closed, so how can i withdraw money from an account, which is closed?
- Joined
- Oct 14, 2004
- Location
- United Kingdom
Funny that, you are GERMAN, and so (so they say now
) are Click2Pay. Unless Click2Pay are lying, you should complain to the German authorities, or take Click2Pay to court over the missing money, or force them to show just cause for seizure.Of course, they could REALLY be based in Cyprus, as they seemed to be when they screwed ME over some years back, and now they seem to have magically dropped references to Cyprus.
I do not trust Click2Pay, as if the account was closed, the payment should have been bounced back, not taken and "disappeared" by them.
Jackpot Factory's problem is a complete lack of communication between the casinos and their financial company, which I was once told was "just down the road" by a member of their support some while back. they use Inexia, which is NOT a "third party", but a "wholly owned subsidiary" of the Jackpot Factory group, with the casinos being another subsidiary company.
This kind of problem just keeps on cropping up, and it seems Jackpot Factory never learn from these mistakes, but paper over the cracks, which then open up again months, or even years, later for another group of unlucky players.
Disorganised? - it seems so, no-one in overall charge of the whole operation, each branch of which seems to do it's own thing, which often leads to these kinds of problems. Payments to US players are more complicated, but when non-US players suffer the same (or similar) issues, it CANNOT be brushed aside as being down to the processing problems posed by UIGEA.
- Joined
- Dec 16, 2006
- Location
- wild south
Well...I was not motivated enough to tell the court where exactly those funds were from...
- Joined
- Oct 14, 2004
- Location
- United Kingdom
Well...I was not motivated enough to tell the court where exactly those funds were from...
Ah, but German law is at odds with EU law on this, and Germany are being pursued through the European courts to ensure their laws adhere to EU free trade agreements.
Interestingly, at present the bank may well seek to chage back EVERYTHING that involved gambling, since no final ruling has come forth from the European court yet, it seems the fight is ongoing.
Click2Pay are there to process GAMBLING transactions, yet CLAIM to be GERMAN, where currently the activity is considered ILLEGAL, subject to EU action.
rivalfan has a different problem. It seems that Click2Pay have forwarded deposits using their connected account system, but the connected accounts have NOT forwarded the funds to Click2Pay, and thus Click2Pay have lost money. The easisest way for Click2Pay to do this is to seize the withdrawal from JF to cover it, but this means that rivalfan may well not have actually lost anything, as they will not have "lost" money that they thought they had moved through Click2Pay to the casinos, as it seems to have been denied by the banks.
A thorough audit of the underlying bank statements is the next step, coupled with checking transaction logs at the casinos that were funded by Click2Pay, and finally from the Click2Pay logs themselves, which they have to release if a formal request is made by the account holder. It may show that Click2Pay have only taken what they are due, but their appalling level of customer service has made the whole affair stink.
But that doesn't hapopen so, as i mentioned before, because there was not any problem from the side of my bank and as i said before, even IF my bank would deny this transcation, click2pay couldn't see this directly, because this takes a minimum of 2 working days and not only 1 minute, but this was the fact, that they've closed my account directly, after i've made my deposit!
Ok, you're a little bit right, because if i want my money (at least my deposit) back, i only must go to my bank and tell them, to take my money (at least the click2pay deposit) back, but then my winnings are also lost and the deposit from moneybookers, which was made as my last deposit method!
So or so, i'll lost money only for JP's withdrawal error!
- Joined
- Mar 10, 2005
- Location
- Pennsylvania
- Joined
- Apr 24, 2004
- Location
- A Vault!
Just an update - < 24 hrs for them to pay QT...no docs, nothing.
That's great, how did you originally deposit...what method ?
- Joined
- Mar 10, 2005
- Location
- Pennsylvania
Actually, it was a $10 ND bonus for when you sign up for their "Gas giveaway" promotion. 30x WR and no max cashout, so that made it nice.
Thank You !!
The situation is resolved and they made sure they had it quickly in my quick tender account. They wrote me numerous times and explained every thing and are very apologetic on what happened and set up my account to make sure it never happens again. I really appreciated this. Thank You.
The situation is resolved and they made sure they had it quickly in my quick tender account. They wrote me numerous times and explained every thing and are very apologetic on what happened and set up my account to make sure it never happens again. I really appreciated this. Thank You.
Glad to hear, that at least your problem is now solved
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