Purple Lounge - review

[Let_It_Ride]

I thought I'd start a new post on this as it's not everyday we get asked and maybe we'll be able to effect some change.

Originally Posted by purplenaomi

(If anyone has had a look at our new casino, I would greatly appreciate any feedback anyone has)

Thanks

Naomi

Hi, had 55GBP in my Neteller account that I was unable to withdraw (don't ask) so thought I'd give your casino a spin and glad I did

good points

- love the colours of your website, purple is it?
- even better love the sexy lady (is it you Naomi)?
- super fast payout, less then 2 hours to my neteller account and no stupid document requests
- didn't see a reverse withdrawal button anywhere
- judging by your posts here, it's good to see you believe in customer service, please don't end up bitter and twisted like some of the other reps on here (I know us players can be a real pain in the arse at times)
- I won!

bad points (well they're not really bad bad points)

- got to agree the banking screen(s) are a bit confusing compared to other MG casinos
- was a bit bummed when I found you charge a fee to withdraw, however if you keep up the fast payout service then I'm willing to pay
- having said that I see you don't process over the weekend! If you want to be the best then process payouts over the weekend, you'll win lots of customers
- live (online) support has been unavailable since yesterday, better you don't offer this service if it's not available 24/7

TBA

- I've sent an email to your support earlier today, it will be good to see how fast they are and if they are able to reply to my query
- will post more as and when I come across further points

hope this helps

[Let_It_Ride]

more good points

- good to see the name of the CEO on the webpage, always helps to know who is behind the casino
- did I meantion the sexy gal!

bad points

- average reply times to emails was 7 hours, far too long compared to other casinos
- CS only responded to one part of my email, why is it so difficult to find staff who can read an email and deal with ALL the points raised?

- no cash check button, eventually found need to click, bank, my account, accounts, history and even then you can't see the staus of your withdrawal
- decent enough service monday - friday 9am - 5pm, but outside of these times forget it! I don't have the stats but I'm sure most people play evenings and weekends so it is at these times you need to provide more CS staff, account staff, security staff and management

[Rettahs]

Oh, I know I am going to regret asking this but I just can't resist :-).


Did you find out about their Banning policy to make sure they will ban you for life when you ask them to?

[fcat]

Originally Posted by Rettahs

Oh, I know I am going to regret asking this but I just can't resist :-).


Did you find out about their Banning policy to make sure they will ban you for life when you ask them to?

Geez rettah, only a problem gambler would ask that and how do you know your a problem gambler until its too late?

[Let_It_Ride]

Originally Posted by Rettahs

Oh, I know I am going to regret asking this but I just can't resist :-).


Did you find out about their Banning policy to make sure they will ban you for life when you ask them to?

As a matter of fact, I did, it is up to the player (addict) to state the required period of time when asking for the ban.

Thanks for raising this valid point.

[Rettahs]

Originally Posted by Let_It_Ride

As a matter of fact, I did, it is up to the player (addict) to state the required period of time when asking for the ban.

Thanks for raising this valid point.

I sort of figured you would have asked them that but didn't see it in your review :-).

[Rettahs]

Originally Posted by fcat

Geez rettah, only a problem gambler would ask that and how do you know your a problem gambler until its too late?

Geez, uumm hello, it was a valid question and one I was sure that they asked but left out of the review :-).

[fcat]

Originally Posted by Rettahs

Geez, uumm hello, it was a valid question and one I was sure that they asked but left out of the review :-).

Valid point, and maybe I should have asked the question differently, such as how does one know that they finally have a gambling problem, and at what point
do they ask the casino to ban them?i

[Rettahs]

Originally Posted by fcat

Valid point, and maybe I should have asked the question differently, such as how does one know that they finally have a gambling problem, and at what point
do they ask the casino to ban them?i

I guess it all depends on the gambler but in let it rides case he is a self proclaimed problem gambler (No offense meant there let it ride) as covered in this earlier thread

http://www.casinomeister.com/forums/...ine-again.html

So for him he is aware and I was sure he asked about the self banning.

I myself have asked to be banned from all Rival software based casinos since I caught myself chasing the losing sessions there more than on any other online casino platform. I enjoyed the games but was spending too much chasing a loss so it was easier and rather refreshing to send them an email asking them to permanently ban me.

It is good to know the policy on self banning since it can come in handy if you catch yourself getting in too deep as let it ride found out and was covered in his thread there. Different places handle the banning in different manners.

Oh and I apologize Let it Ride if I am bringing up a sore subject and it is good that you talked to them about all the options.

[Casinomeister]

Thanks for the thoughtful review, Let_It_Ride.

And that's not Naomi by the way.

She's out of town for the time being, so she won't have a chance to respond to this until later in the week. And lest we forget - they are listed at Casinomeister here:
http://www.casinomeister.com/casinos.php#mg
(shameless plug)