Admin Note: Complaint Section

[Rettahs]

Heck, I for one enjoy reading the complaint section. Some of those posts are classic and provide me with some humor :-).

Can we at least have a rogue free for all, venting/bashing section. with the disclaimer "Dumb enough to play at a rouge? Whine about it here".

[mikepipe]

exactly, especially the very long thread about the question if nonsense is a type of dementia or was ist pontoon being a type of blackjack or ..?

[SKUNX]

Its getting old reading mind my language " stupid " and at times " over the top " complaints just because some one forgot to read the rules or snuck in at midnight and cancelled their cashout and then blame the casino ( classic) over a case of sour grapes.

There are lots of shady casinos out there but I give this motion a
perhaps this way we will stop reading posts like " The Virtual Casino Group doesnt pay "
We all knew that years ago ...lol I just had to throw that one in there

[Casinomeister]

Thank ya all for the comments. My main concern with this section is to solve problems quickly and effectively. I find that many newbies do not read the instructions on posting complaints, or the "Must Read" section there as well. Since they rarely bother to PM the casino rep, I find myself chasing down people to take care of the obvious. I find that members who have been here for a while take advantage of being able to contact the casino reps, which makes administrating the forum much easier.

Protecting casinos' reputations is not what's about - if there is a problem then it needs to be taken care of regardless. I'm more concerned about the integrity of the forum and to make the complaints section more productive.

To answer thelawnet's question, if any newbie has started a thread, then they can continue posting in that thread only. I don't intend on leaving anyone out in the cold.

Again, when users reach Fully Registered mode, then there isn't an issue - they can post freely (watch those rep points though - don't want to piss too many people off )

[thelawnet]

Originally Posted by Casinomeister

To answer thelawnet's question, if any newbie has started a thread, then they can continue posting in that thread only. I don't intend on leaving anyone out in the cold.

That wasn't my question. The issue was this:

I see that new users will no longer be able to start new threads.

So we won't get stupid things like "WARNING: Casinomeister exclusive offer gets you nothing but a headache! "

But if a fully registered user were to post a complaint about a casino e.g., "Casino XYZ is cheating at blackjack". Then anyone should be able to *reply* to that thread (or any other), even new users. Otherwise it's much harder to see the extent and scope of problems where a lot of people are being badly treated by a casino, because only the limited set of users who are "fully registered" will be able to post to that thread.

[phynqster]

One great section of the forum that I recently found is the PAB section where Bryan tells what casinos have pending complaints and such. THIS should be required reading before trying a new casino,to see if there are issues, so this would help the newbie quickly instead of reading all of the old threads

[spearmaster]

The point is probably to prevent the one-post (or few-post) wonders who come in here with a complaint, get it solved (or otherwise discover some other solution) and never come back, all the while thinking nothing of trashing the casino and anyone who doesn't agree 110% with their "plight".

This is not a garbage dump. Membership has its privileges - and amongst them is the right to make a complaint - after you've earned some stripes to begin with.

[Casinomeister]

Originally Posted by thelawnet

That wasn't my question. The issue was this:

I see that new users will no longer be able to start new threads.

So we won't get stupid things like "WARNING: Casinomeister exclusive offer gets you nothing but a headache! "

But if a fully registered user were to post a complaint about a casino e.g., "Casino XYZ is cheating at blackjack". Then anyone should be able to *reply* to that thread (or any other), even new users. Otherwise it's much harder to see the extent and scope of problems where a lot of people are being badly treated by a casino, because only the limited set of users who are "fully registered" will be able to post to that thread.

No, the conversation will only be with fully registered users. Many of these situations with a bunch of first time posters are blown out of proportion - and I find myself wasting way too much time with either unwarranted complaints, or with fraudsters. I should be spending my time assisting players who invest their time at Casinomeister.

Newbie posters have the PAB at their disposal. This is actually more effective than posting a public complaint anyway. Posting a complaint should be a last resort - and many don't get noticed or read. PABs go directly to senior management or to the operators.

And like Spear said "This is not a garbage dump. Membership has its privileges." Fully registered means exactly that. So if there are people out there who feel that they may have an issue they want to complain about in the future, they ought to get busy in the forum and become a regular contributor.

[pangloss]

I don't like this idea. The majority of complaints are indeed bonus related which are for the most first time deposit/bonus in nature. It follows that first time depositors are necessarily newbies and consequently will be prevented from exposing all those crook casinos (at least on these Forums).

The majority of posters supporting this initiative are affiliates. I am not a little bit surprised. Players en mass would not like to see Casinos enjoy even more censorship of their growing list of tricks.


...

[Vesuvio]

Originally Posted by spearmaster

The point is probably to prevent the one-post (or few-post) wonders who come in here with a complaint, get it solved (or otherwise discover some other solution) and never come back, all the while thinking nothing of trashing the casino and anyone who doesn't agree 110% with their "plight".

I've got some sympathy with that - and I'd say the attitude's fair enough for people PABing and getting Bryan to intervene - but posting genuine complaints is actually something which helps other posters by warning them of possible problems. If there's some benefit for the community I don't mind in the slightest if it's a one-off occasion.

I agree with the other posters having misgivings about the policy change. It's a normal state of affairs if people who suddenly come up against a problem then become first time posters here. Perhaps they could be banned from starting threads or receiving any active assistance (except from other posters), but stopping them from responding to threads seriously limits the value of this forum.