Ruby coin slots not working..?

[KasinoKing]

Since the latest upgrade I can not launch ANY coin based slots at Ruby Fortune

The old 9-liners work OK, but none of the new ones or multi-line coin ones.
On the load up screen it just 'hangs' half way through 'Refreshing State'

Bloody annoying, especially as it's triple comp points on Harvey's & I can't play it!

Anyone else got this problem?
Anyone know how to fix it??? PLEEEEESE???

I e-mailed support on Sunday - but they haven't replied yet...

[PackerBacker]

I play at Ruby all the time and have not had that problem. Sorry I can't help

[Palace Group]

Hi KK,

Have you come right yet? Apologies for the delay in responding, with the upgrade came a few hiccups (none slot related though) and our volumes shot through the roof.
What error are you getting?
You can PM me more details and I'll try get you up and running.

Kind regards,

The Palace Group

[KasinoKing]

Originally Posted by Palace Group

Hi KK,

Have you come right yet? Apologies for the delay in responding, with the upgrade came a few hiccups (none slotrelated though) and our volumes hsot through the roof.
What error are you getting?
You can PM me more details and I'll try get you up and running.

Kind regards,
The Palace Group

Blimey - that was a quick answer!
I'll post it here if you don't mind - in case anyone else is suffering..

The casino starts OK and I've had it running for hours & all the upgrades appear to have downloaded OK.

But as I said the software just hangs as below...
It's the same on all the 'coin based' slots I've tried (about 8)
I left it like that for over an hour & nothing. Hitting cancel does work.

I'm using Windows XP Home.
Can you help?
Thanks.

[Palace Group]

You are lucky I am online Just kidding...

I just tested from my side and everything is working fine.
I know this doesn't sound like it will work but sometimes rebooting your computer helps get the connection again.

It might also help if you continue to experience the same problem to unistal and re-download. I know this is time consuming but these two are your best options.

You can delete the games and try instal them again but this process can result in you having to unistal and download again anyways.

I will be online for a few more minutes and will wait for youupdate.

Regards,

The Palace Group

[Palace Group]

One more thing, can you try on the flash software and see if it connects and the games load?

Thanks

[KasinoKing]

Originally Posted by Palace Group

One more thing, can you try on the flash software and see if it connects and the games load?
Thanks

I fail to see how that is relevant

Anyway - you don't have ANY coin-based slots in the flash version!

It does work OK for the non-coin-based slots!

[Palace Group]

Hi,

I wanted to see if you could connect on the flash (would narrow down the problem)
My apologies about the incorect info.

Have you tried rebooting? Let me know how you come along.

Regards,

The Palace Group

[KasinoKing]

My computer has been completely off & on three times since Sunday.

[Palace Group]

I understand this is frustrating. It is a tough one as I can't replicate the problem.

Could you unistal and download again please.

If that doesn't work I will try and get more information when I get back to the office in the morning. I am sorry I can't resolve this now.

Kind regards,

The Palace Group

ps: please pm me your account number