VPL
Casino Representative

hi
i received an e-mail from aspinalls casino today that aspinalls is funding with golden riviera, and all the accounts will be transfered to there. ok but, what will happen to me? i have one account in golden riviera and one in aspinalls, i cannot stay with 2 accounts, i will stay with golden riviera account or with aspinalls account?

Hi,
Got an offer in e-mail so opened account but for some reason
cant seem to deposit by visa...and now having problems with
ecocard too....any suggestions..

07/05 part two with Michaela

Me: I have the following problem: are two days that look you give your 100% bonus on my deposit of $ 35, now I'm tired of waiting, do not want to solve my problem, so I ask you to close my account, please
Michaela: One moment whilst i look at your account further please.
Michaela: Thank you for holding. The promotion that you are referring to expired on the 5th of May. Your deposit was done on the 6th of May
Me: my promotion had a duration of two days and you have sent me e mail invitation on May 4, I made the deposit on May 6th
Michaela: The promotion expired 05May
Me: I do not care your promotions, your e-mail talked about the next two days, the deadline was on May 6, in 'e-mail did not talk on 05 May in any place.
Me: Could you please close my account to your casino and also at the other casino of your group.
Michaela: I am sorry you feel that way.
Me: bye bye

07/05

You are now chatting with Samantha

Me: Hi Samantha
Me: my account is tsvr....
Samantha: Hello
Me: I received your e-mail with 100% bonus, yesterday I made the deposit of $ 35 but have not yet received the bonus, I wrote to support to solve the problem but do not respond, I would like to know how much longer I wait, I do not think Correct!
Samantha: Let me have a quick look into your account.
Me: ok thanks
Me: I made the deposit almost 24 hours ago
Samantha: We are currently experiencing a delay with that promotional offer. Please check your account again in the next 3 hours.
Me: your colleague Lola told me last night , in chat, wait 30 minutes, I spent 10 hours
Samantha: As I have informed you, we are experiencing a delay with this offer. We would like to apologize for the inconvenience.
Me: Lola:: The reason I have requested you to be patient for about 30 minutes is because we are monitoring your account as the system should credit the bonus.

hi, i have accounts across a range of vpl casinos. i checked your website and noticed that ecocard is a depositing option. i cannot use any other deposit methods. however, i couldnt find this option in the cashier and live chat gave me all sorts of conflicting answers ranging from ecocard does not entitle me to bonuses to advising me to uninstall then reinstall the casino. nothing worked and i would like you to loook into this for me. thanks

Wow no reply to my numerous emails and looks like I will never get an answer here either!

I am writing as I have been unable to get a reply from my emails to support. I have sent the emails to contactus@thecasinous.com. I got an email dated Feb 22nd stating:
Hi frank, tgrrxxxxxxxx
50 Spins are in your account – on the house! Log in and play your Complimentary Spins on the Video Slot Big Kahuna Snakes & Ladders.

unfortunately this email was sent to the wrong email address and did not get to me until the 23rd at which time the promo had expired!
But here is the problem!
I sent all my documents in and updated all my accounts to my Stuff57@msn email apx 3 months ago. I even funded the account mentioned in the email promo and the deposit confirmation came to my stuff57 email. So the fact the spins email went to the wrong email is a error on the casinos part and i feel i should be given the spins. However when i spoke with live chat they say there were no promos for my accounts! I have forwarded the original email but nobody seems to want to reply!

Hi guys,
When processing a transaction to Neteller, it is normally instantaneous, however to be on the safe side of things, we say 4 - 7 business days. If you need assistance with anything else, please do not hesitate to contact me.

Regards,

Curt

Hello,
Can you please take a look at this thread?
I was mislead about a bonus.
http://www.casinomeister.com/forums/...us-e-mail.html

oops
sorry
take this as private message