Conversation Between VPL and rob167

07/05 part two with Michaela

Me: I have the following problem: are two days that look you give your 100% bonus on my deposit of $ 35, now I'm tired of waiting, do not want to solve my problem, so I ask you to close my account, please
Michaela: One moment whilst i look at your account further please.
Michaela: Thank you for holding. The promotion that you are referring to expired on the 5th of May. Your deposit was done on the 6th of May
Me: my promotion had a duration of two days and you have sent me e mail invitation on May 4, I made the deposit on May 6th
Michaela: The promotion expired 05May
Me: I do not care your promotions, your e-mail talked about the next two days, the deadline was on May 6, in 'e-mail did not talk on 05 May in any place.
Me: Could you please close my account to your casino and also at the other casino of your group.
Michaela: I am sorry you feel that way.
Me: bye bye

07/05

You are now chatting with Samantha

Me: Hi Samantha
Me: my account is tsvr....
Samantha: Hello
Me: I received your e-mail with 100% bonus, yesterday I made the deposit of $ 35 but have not yet received the bonus, I wrote to support to solve the problem but do not respond, I would like to know how much longer I wait, I do not think Correct!
Samantha: Let me have a quick look into your account.
Me: ok thanks
Me: I made the deposit almost 24 hours ago
Samantha: We are currently experiencing a delay with that promotional offer. Please check your account again in the next 3 hours.
Me: your colleague Lola told me last night , in chat, wait 30 minutes, I spent 10 hours
Samantha: As I have informed you, we are experiencing a delay with this offer. We would like to apologize for the inconvenience.
Me: Lola:: The reason I have requested you to be patient for about 30 minutes is because we are monitoring your account as the system should credit the bonus.