Conversation Between slotjunkie and PureVegasCasino

Hi Kim -

So support issued the $10 free and it should be waiting for you in your account. 75 time play through, max cash of $100 and the usual suspects of excluded games (Roulette, Baccarat, Craps, Pai Gow, Bingo). Also, Blackjack, Video Poker, and Multi-hand Video Poker only count 25% towards wagering.

Well, that's the scoop. Hope you enjoy playing, and also hope that I can at least count you as a "friend" of Pure Vegas Casino!

Thanks a lot,

Joshua

It appears it disappeared! Anyhow, I do thank you for a response and for showing that you do care! I will now give your casino a second chance and would appreciate very much the $10 chip! Username biglean. Thanks, Kim

Hello did you get my reply yesterday?

Hi slotjunkie

I am truly sorry you had a rough time at the casino and apologize for any inconvenience you faced when dealing with our anti-fraud identity verification procedures. Your account wasn't shut down for anything you said or did, simply in order for our fraud teams to check that the credit card you used was yours, and that you were who you were claiming to be. There are some sad stories out there about individuals losing lots of money with identity theft, so there are stringent requirements involved -- some passed along from credit companies themselves. Again, I am glad that everything was sorted out, and as a token of my thanks, please let me know if you would like to play again and I will send you a $10 chip.

You can try your luck on RTG's brand new game -- Tritons Treasure -- which went live today at Pure Vegas Casino... Will be posting that up later on the forum.

Anyway, thanks again.

Hello, I would like to know why my account has been deactivated and locked. My guess is because I had a complaint about a game being tampered with and that I was gonna go back and check all the games. Right after that I was locked out. I should be able to complain without being locked out and I still have a balance!
It is not the unbelievable losing spin after spin, it is the fact that something strange is going on with the games at least last night it was. But from $75 to under $20 in a few minutes?????? is questionable too!
I am so upset at how your casino is operating. I did not have a fair chance at being entertained and if you take a look at the game play, you can not deny what I am claiming!
At this point really all I want is my deposit back! username biglean! Thanks, Kim