ryan_hartley

Note to Ryan Hartley:

Your representative Carole informed me that there was no problem with the software, and that the loss was my fault and my $100 will not be refunded.
Of course I then withdrew my remaining funds and searched out this forum (casinomeister) to post a comment.
This note to you is my first comment since joining. I'm not even sure if this comment is just to you, or is a general post for anyone to read, but if it is, I must warn anyone reading to avoid playing at Intercasino until they get this problem sorted. I certainly wont be.

My account number is (removed)

Wazza_ja (wazza80 on Intercasino, where my real money balance is now zero).

Note to Ryan Hartley:
I see from the casino list that you are manager for Intercasino. I joined on August 3rd with the aim to play European roulette. I deposited $200 with the aim to bet small amounts (like $5). I had a couple of sessions on the 3rd and 4th (yesterday) and ended up $65 ahead. Today I went to the site, checked that the table was clear of chips and selected the $5 chips as usual. I placed my bet ($5) on red, and spun up No.28 black. I was then astonished to see that my account had been debited $100 - not $5. I clicked "clear bets" again, and selected a $1 chip. I placed it on black and discovered that the chip was in fact a $100 chip and that this was the case no matter what chip was selected. I did not spin again, but immediately contacted the intercasino customer service desk, informing them of the problem.
See the next post for the rest.
Wazza_ja

Hi Ryan,

Please can you respond to my complaint in the non-bonus section or directly to me via msg.

Regards

Phil