MiniVegasGroup
Dormant account

Dear Roger,

I have reviewed your complaint in depth.

Vegas Slot Casino noticed that you have played and wagered the bonus on Caribbean Draw Poker. As per bonus terms and conditions; Poker should not contribute anything towards the bonus wagering requirements. All the bets on your account were placed on that specific game.

Please have a look at the following terms:

Link: http://www.vegasslotcasino.com/pages...ions_terms.asp
? 0% of the bonus may be wagered on Sic Bo, Craps, Baccarat, Table Poker, Casino War or Red Dog

The casino in this case reserves the right to void the winnings as stated as well in the casino terms:

http://www.vegasslotcasino.com/pages...s_winnings.asp


Please note that Vegas slot casino has voided the winnings, and will return the deposit because you have breached the above mentioned terms.

Mini Vegas Group

Hi,

I just post an issue on this forum regarding Vegas Slots casino: http://www.casinomeister.com/forums/...tml#post430692

Please help me out here, because this is just ridiculous. I am furious and this is not fair at all.

Roger Bruhe

Hi Colly,

I hope you are doing well.

The e-mail address that you have been using is incorrect, please send your documents to cashier@eprocessingservices.com.

Please let me know if you need any further assistance.

Have a great day!

Regards,

Amanda

Hi= I have been trying to send verification documents re a cashout at colloseum casino- The emails have now bounced three times with the message that the inbox is full. The address being sent to is cashier@eprocessing.com as per the email. The bounce notifications are coming from postmaster @luxury casino.

Please get your guys to fix this and provide me with an alternative address where the email works!!!!

Cheers
Colly

Hi,
For any immediate issues please contact me on cvaughan@helponine.ws. The address was originally mis-quoted.

Hi. I have tried to use the below email, cvaughan@helponline.com but the mail was returned as undeliverable. I would like to contact directly the rep. from Minivegas Group. Can you provide me with an updated email address? Thanks

Hi TJhale,

At some point you should have recieved a message regarding the placement of all our US customers to either Grandhotelcasino.net or vegasslotcasino.net. You should be able to log into either of these clients with your existing details.
If you have any problems please email me directly at cvaughan@helponline.com
Many thanks,
Chris

Hello I have been spending quite some time trying to get this fixed, but here is my issue i'll start from the beginning. I had a problem with someone getting into my email and messing with things, like my cards, sending out messages under it, but either way that is all fixed. So I have made several deposits in the past at vegas country, coloseum, etc. Well just recently I attempted to log onto any of my accounts, and have been locked out, with little to no answer, except contact eprocessing, which I have already done that, so I would like to continue my patronage with your fine establishments, I will give you all my account numbers as follows now.

CLR02903791
GOR03573720
VS7R02214687
VJR04315148

I am from the usa, and it seems unnecesary to end a wonderful relationship with me, as a customer, I would hate to lose you guys as a depositing casino for me, in the nearby future, and hope we can fix this and my accounts will be unlocked

Hi.I tried to send emails to "vip@vegascountrycasino.com", and "support@vegascountrycasino.com" but there was an error message.

Kind regards,
Caliban

Wife and I play at all casinos in this group, and till now have never had a problem with any cash outs. Saturday 9/19/09 cashed out 400$ from Vegas Slots after two deposits of 75$. After several days went back into check status of withdraw only to find no record of it at all. Went to gaming history to track play. History of play and $$'s played never even shows getting close to over 400$. But what is strange is gaps in history then drops to .63 cents. Of course called to find out what was going on, only to be told by acct department NO record of the 400$ With a little checking it would NOT be hard to see how long we have been with this group, how much money we have deposited and cashed out without a problem till now. I almost always give people and business the benefit of human error. So waited over a week to see if ACH would show up.Of course it never did!! So I guess we are out the 400$ ripped off by Vegas slots.To bad they are putting a black mark on THOSE who do a great job.