Melanie

Hi melanie, I'm getting the run around with your cs department regarding a withdrawal. I have saved all chats and will be happy to tell you the story

Hi melanie, I'm getting the run around with your cs department regarding a withdrawal. I have saved all chats and will be happy to tell you the story

Hello Melanie,

I attempted to make my first deposit via moneybookers and was told it was referred to your finance department because it wasn't received. I have a confirmation that it was sent to a Payment to:
Grande Vegas Casino
Recipient email: tyrone@verpakt.com
Amount: USD 50.00 (CAD 55.62)

Wondering if this is normal ?. You would think if someone is depositing for the very first time, that it would be a no-brainer. I have dealt with numerous casinos in my time and never had this "problem/delay" before. The only reason why I "picked" Grandevegas is due to you be accredited via this site. Lets smoothe this over somehow.

Hey Melanie, just want to say thanks for all the help.

I've been doing good so far at your casino!!

Hi Melanie I finally heard back form tech dept. but the explantion they gave me is not what I was inquiring about. I was playing Hidden Riches between 5:10 and 5:25 approximatley. I got the three tablets where the screen opens up and you have different chances to win different amounts times your bet. I hit 15 times my bet and the bonus round during bonus round I hit 2000 times my bet, game locked completely up so I had to shut computer down.I logged back on money was not there. I spoke to Kyle by live chat and he tried hard to help me but said he would have to send it to tech support because they would have to go into each bet on that game to see where bonus was hit.The email I recieved from tech support said I never hit 15 free spins only 5 I don't know if they received wrong info or what can you please pass this along. User name for casino maridowns game was hidden riches time above and during bonus round nothing to do with free spins. I appreciate this and hope to hear soon. Thanks

Hi Melanie I had a problem with game locking up when I hit a bonus and spoke to Kyle Sunday June 7th he said he was sending it to tech dept. because they ha to go into bet to see where bonus was hit and I still have not heard back about how long does it take to receive reply. I also tried to phone and the phone number listed for USA does give fax tone

Melanie,
Just want you & everyone who reads this to know I think your casino is AWESOME! I took the 200% bonus, made the playthrough & cashed out a nice sum. Sent my faxback & docs in this morning & had my winnings in my usemywallet account within hours!!! Please keep up the excellent service.

Melanie I have tried to deposit and they say they are having problems with accepting US Visas. Will you please let us know when they are able to do that? Thank you, Patti Burt:)

hi Melanie.....I have not won any money but tried 3 times to send documents and got the following message Diagnostic information for administrators:

Generating server: plexiphon24.com

accounts@grandevegascasino.com
#550 5.1.1 RESOLVER.ADR.RecipNotFound; not found ##

Original message headers:

Received: from [41.181.19.3] (192.168.134.1) by SRV-MX1.plexiphon24.com
(192.168.134.11) with Microsoft SMTP Server id 8.1.358.0; Sat, 23 May 2009
03:04:46 +0200
Received: from localhost (localhost [127.0.0.1]) by plexiphonfw.localdomain
(Postfix) with ESMTP id C143352CE6 for <accounts@grandevegascasino.com>; Sat,
23 May 2009 03:04:49 +0200 (SAST)

I tried to deposit 2 days ago and they said there were problems and tried to deposit today and said I was locked out and to call them. I did and got a fax machine sound. Not sure what is going on here. Has anyone else had a problem like this?