Melanie
Dormant account

Hello Melanie ,
I was just told by your casino which I really dont remember the last time I played ..I recieved an email so I downloaded the casino ,, went to look forgot about this casino & it said birthday bonus 10.00 contact live I pressed ok .. they said no lol ??? because I have played too many times with bonuses ,,I asked how many ,, he wouldnt tell me I do not remember , I must of played there I had change ..I wasnt even going to play ,, Jake said I would have to deposit a few times without bonuses ,,I always play with a bonus ?? always ..I do not understand this , im a straight up player .. I dont cheat , try to con , or mistreat no one , I was shocked.. could you explain why all this happen to me ?? Thank you ,,Maggie

http://www.casinomeister.com/forums/...tml#post345999

Are you going to explain yourselves, or are you and 'Grande Vegas' just going to keep logging in and ignoring the post?

Hi Sharon,

Glad to hear that I'm happy you enjoyed the casino and a big congrats on your win!
Inorder for us to process your withdrawal please send a proper utililty bill not older than 3 months. This is the only doc outstanding and then we can make your payment asap.

Kind Regards,
Melanie
Grande Vegas Casino

Hi Melanie,

Just want you to know I've had alot of fun playing @ your casino. I even had a nice win. While I know you can't win every time, what I really appreciate is the play time. If I put my money in a casino, I want to get something for it. I got a lot of play for my money + the nice win. Please keep it up. It is appreciated & will keep me coming back. Especially since I don't like what Microgaming has done to the USA players. Will be playing again soon.

Sharon aka rubyred

Hi melanie, I'm getting the run around with your cs department regarding a withdrawal. I have saved all chats and will be happy to tell you the story

Hi melanie, I'm getting the run around with your cs department regarding a withdrawal. I have saved all chats and will be happy to tell you the story

Hello Melanie,

I attempted to make my first deposit via moneybookers and was told it was referred to your finance department because it wasn't received. I have a confirmation that it was sent to a Payment to:
Grande Vegas Casino
Recipient email: tyrone@verpakt.com
Amount: USD 50.00 (CAD 55.62)

Wondering if this is normal ?. You would think if someone is depositing for the very first time, that it would be a no-brainer. I have dealt with numerous casinos in my time and never had this "problem/delay" before. The only reason why I "picked" Grandevegas is due to you be accredited via this site. Lets smoothe this over somehow.

Hey Melanie, just want to say thanks for all the help.

I've been doing good so far at your casino!!

Hi Melanie I finally heard back form tech dept. but the explantion they gave me is not what I was inquiring about. I was playing Hidden Riches between 5:10 and 5:25 approximatley. I got the three tablets where the screen opens up and you have different chances to win different amounts times your bet. I hit 15 times my bet and the bonus round during bonus round I hit 2000 times my bet, game locked completely up so I had to shut computer down.I logged back on money was not there. I spoke to Kyle by live chat and he tried hard to help me but said he would have to send it to tech support because they would have to go into each bet on that game to see where bonus was hit.The email I recieved from tech support said I never hit 15 free spins only 5 I don't know if they received wrong info or what can you please pass this along. User name for casino maridowns game was hidden riches time above and during bonus round nothing to do with free spins. I appreciate this and hope to hear soon. Thanks

Hi Melanie I had a problem with game locking up when I hit a bonus and spoke to Kyle Sunday June 7th he said he was sending it to tech dept. because they ha to go into bet to see where bonus was hit and I still have not heard back about how long does it take to receive reply. I also tried to phone and the phone number listed for USA does give fax tone