Conversation Between lynnmiller79 and Jazette Casinos

Were you able to take a look at this problem yet? If you need more time that is fine, but I just want to make sure that you have all the information that you need to resolve the issue.

Thanks.

Kenneth Miller

I sent the information to you via the email address you gave me. I also attached the Withdrawal receipt for $2500 that is being refused. My username was DOWSUP and the email address was klmiller1979@live.com.

Thanks for you help and I look forward to your response on this issue.

Kenneth Miller

Hey there Kenneth, Can you please get back to me with your account information and I will be happy to check into this matter for you. You may email me at casinomanager@sportsbook.com and I will check into this ASAP.

I opened an account at Sportsbook.com in October and made an initial deposit of $1000. On October 31st I requested a withdrawal of $2500. The next day I received an email letting me know that my account was being closed. They stated that 2 years ago I had sent an email to close my account. This was true. Since that time I decided to start playing a little bit online again. They told me that the new account would be closed and that they would refund the $1000 deposit back to my credit card. In addition they informed me that they would be keeping the $2500 in winnings.

I won the $2500 fair and square. There was no cheating involved whatsoever. I was allowed to open an account with all of the same information and gamble. Only when I request a cashout do I get told that they are closing my account and keeping all the winnings. This is very unethical and stealing from their players in my opinion.

Thanks for your time.

Kenneth Miller