Conversation Between Jackpot Factory and suzy1975

hi there once again i have been lied to by allslots who made a promise of returning my initial deposit as i had no way of winning at there casino however they are now saying i played thru the deposit (a lie) and that it was managements decision that they will be keeping my initial deposit although no manager will ever come to a phone to discuss this. Does any1 have any ideas about where to go now with this as i feel as though despite me giving them the full facts they have decided that they would allow me to deposit and then keep my money, I do not mind losing but to be robbed is different

i am currently on the phone to allslots AGAIN and although i had 149 pounds in my account they have locked it and said the amount is zero and although they were at fault in letting me open an account they will not unlock it although they do want me to send them a utility bill and also my drivers licence and (nate) who claims to be a manager there said even with those i will receive nothing. I asked for my initial deposit to be refunded and they refused this also. I have been told to go into playcheck and check where my money went but if the account is locked how is that possible. I beleive they know what they are doing and deliberately let me deposit and as soon as i was in front locked the account but lo and behold the person who made the decision does not deal directly with the public. I think from here on in i will be dealing with homegrown casinos who have built there reputation through the years as allslots customer service has left me where i do not ever want toi bet online again

i was told by the supervisor to call back tomorrow (*saturday) to have my money returned and lo and behold no one is working there and i have been asked to wait another 48 hours to check if they DECIDE to give me a refund. I know this casino is accredited here on this site and they must be doing something correct but they seem to have serious issoes about parting with there money. Anyway now it is Monday when my guess is they will refuse paykent anyway.