Gia - GoWild
I-Gaming Industry Representative

I just learned at Casino Meister that in fact my NDB did not have a max cashout since I am a VIP. This means that Abigail has lied to me about the max cashout of $100 (which I asked her).

Quote from Seventh777: I`m more than sure, I have had several withdrawals resulting from NDB`s from them including NDB FS`s, my last birthday for eg I had two cashouts totalling over £500 from two NDB`s. See thread: http://www.casinomeister.com/forums/...bonkers-2.html.

This means that Abigail's removal of my balance of $290 is incorrect and that it should be paid into my Neteller account.

Can you see to it that this is done?

I will also send this message to Gia, the casino rep at CM.

I just sent this message to my VIP manager. Please respond.

Support is ignoring my requests, I keep closing and opening a new chat in order to get my account closed. No response whatsoever. They say they will check, but then silence...

Your support person Mila now claims that there is a delay in your system for receiving emails, I don't buy that at all. What is going on?

this is getting wackier by the minute, now Jenny suggests that I should wait with closing my account until I have received my $100 winnings???
What the XXX is going on here?

I now try to get my account closed, but I get the run around. I sent numerous emails to support too. I have really had it with your casino.

It took forever to get my balance cleared, I am very, very unhappy about the service given by Abigail, she behaves in a condensending way and does not adequately respond to my questions.

Another comment: Abigail said that I could play with the remaining balance ($290) since I would not be able to deposit and benefit from a bonus. But that is not what I want. What kind of attitude is this? I want to play for real and not get those kind of answers. I am quite upset and I will post about this too.

Now, the 2nd problem is that I wanted to deposit $200 and have a bonus. But that is not possible since your T&Cs prescribe that the withdrawal needs to be fully processed. I had to wait a long time, before the problem with the WR was solved, and now this. I am not a happy camper.

SUMMARY OF CHAT
Abigail: I see that your playthought required is now 1335.92
Jacqueline Sieben: I thought it was 30x
Abigail: It is 29X the bonus
Jacqueline Sieben: but 29x $25 is 725 playthrough
Jacqueline Sieben: so how can it be that I still have to wager 1335.92??
Abigail: Allow me just a few moments to check your account and see what happened
Abigail: I see that 2 days ago you had a prize pool win of 20, then you got the 100 free spins from Break da Bank again, and now you also had the $25 free bonus
Jacqueline Sieben: yes, but the previous bonuses I played to 0
Jacqueline Sieben: so those WR should not stick, should they??
Jacqueline Sieben: I intend to make another deposit now
Jacqueline Sieben: but I cannot do this since I first have to clear this bonus
essential in this story is that I played both previous bonuses to 0
so there cannot be any WR attached
They are still working on it while sending this message, but I think this is truly unacceptable. Please PM me asap.

Please see the summary chat below when I contacted CS 1 hour later after my flush request. I have also posted a thread about this at CM.

Jacqueline Sieben: hello, I asked about 1 hour ago to flush my withdrawal, which request would be sent to the finance dept. and I was told that it would be flushed shortly. Also, your rep mentioned at CM that flushing is one of the services Go Wild offers....

Emma: Unfortunately our finance department is not working 24/7 like us and at this hour we can't do much about it , We did sent them a request to flush your withdrawal which I'm sure will be at most tomorrow morning if not tonight by any chance one of them will be online, should you requested that in the morning or noon it was possible to take care of that on the spot

(...) the fact is that only finance can flush it , and then are not working 24/7, I understand your frustration and i assure you it will be done by the morning