Conversation Between fortunelounge and sdolan

Hi sdolan

Please send me you7r account details so I can check what happened with your account.

Kind regards

Wim
VP Operations
Fortune Lounge

On Dec 20, 10. I logged in, and was pleased to find you had added echeck as a deposit option. My account balance when I made the deposit was $0. I deposited $25. My bank acc was charged $25 + a $2 fee.

When I logged back in, I noticed the deposit went to my bonus account and not to my cash account. I contacted live support & was told that there was a .30 balance which was left in my bonus account, so the deposit went into my bonus account.

There was definitely NO money in my account prior to making the deposit. and the current "Bonus" balance in my account is now $25.00 not $25.30.

I had NO way of knowing there was an unfinished wager in my account.
I made a CASH deposit.....expecting a CASH balance. Now I find that I have to meet a 1200.00 playthrough on my 25.00 CASH deposit.

I have been a loyal player at Royal Vegas for many years. I'm sorry to see what I thought to be a legit operation turns out to be just another rogue casino.