emily_hanson

Hi Emely

I'm very dissapointed with the way Inetbet has been treating an old solid customer, with several deposits and some withdrawals in the history.
I have had a long correspondance with support. Copy has been sent to you.
Please give me some feedback on this.

Bo Ostergaard

Is inetbet support down, Because I have not gotten a reply back and is's been over 2 hours already.

I want to add to this: my registered email is also the email registered at Moneybookers, and Inetbet already knows that

I just want to let you know the contents of the email I received tonight. I seriously feel that Inetbet is using delaying tactics. I am very, very unhappy about this: Dear Jacqueline

We are at this time trying to verify your fax back form

However you have not included some details that were requested.

The form asks for information regarding any processors used to deposit however you have not supplied any details of your moneybookers account by which you have recently deposited. This is actually the only account by which you have deposited this year.

Please can you resend the fax back form with this information included.

The max withdrawal on the free chip you claimed is also $50

Regards

iNetBet Accounts

Why havent I heard from you yet? In the meantime, I did receive an email after my numerous emails that 2 hours are only for verified customers. I said okay, but its taking longer than 18 hrs... Took some time, then they said they cant tell, depends on how busy the accounting dept. is... Its 9.32 pm CEST now, still nothing. By the way, BuzzLuck, you know the new one in town, pays out the next day, also if its in the weekend. And that includes verification of docs... Maybe a suggestion for Inetbet. Hope to hear from you soon.

Thanks for your kind assistance Emily, my account name is Mouche12. Hope to hear soon!

From support: We have requested twice the completed and signed Fax back form, which we have not received. as soon as we do your withdrawal can be completed.
From me: I want to receive payment today. At Casinomeister I have read that it takes a couple of hours to cashout to Neteller. Please advise about the above-mentioned reaction... You apparently dont know from each other what has happened. Plse confirm that payment is made asap. (today).
B]From support:[/B] I am sorry but I am not sure why you are getting worked up You asked if we received the fax and we replied yes and that it had been given to accounts for verification.
From me: This is RIDICULOUS! I have faxed it to you and when I asked you by e-mail whether you had received it, you replied yes, plse see e-mail below and I look forward to receiving payment asap. I am not happy about this at all. UNQUOTE--- +/-2 hrs between emails, NOT hours.

Hello Emily! Please help me with my complaint against support. Today's e-mails: QUOTEFrom support:What is odd? You respond to a mail send 10 hours ago and ignore the one sent 10 minutes ago stating all had been received and sent to accounts.Your threats are not appreciated, you will receive your withdrawal as and when you are next in line.
From me:Still its very odd, and not good processing of my request. If I do not receive payment within a few hours, I will contact Casinomeister.
From support: Dear Jacqueline That was sent hours ago, before accounts had marked it as being received. Please feel free to contact us at any time. Best regards CSR Alan iNetBet Support Team
From me:The reason that I am worked up is because of this reaction that I just received from Alan from your support team:

Hey Emily, how are you? I understand that you may be the person to help me out with my problem at Inetbet and I realize you are away til Monday. I hope to hear from you in referrence to the birthday bonus you had given to me. I really apreciated it. I have sent you a few emails explaining my dilemma. Let me know when you receive and read them and where I stand with the situation. Thank you

Happy Birthday iNetBet I wish you all the best in the years to come.
B-T
Again Happy Birthday
Emily Hanson and the whole iNetBet Team