Conversation Between cmoses and Gia - GoWild

Hi Cmoses,

Thank you for bringing this up. I have contacted your VIP Manager, Melissa, in regards to your feedback. She will get in email you shortly.

Do you mind sending me a private message once you've got in touch with Melissa to confirm that everything is order?

Once again, I appreciate your feedback very much and I'm looking forward hearing back from you.

Best regards,
Gia

account vgwr00209091

My advise to you - if you want to be listed as "trusted casino" follow through with your advertising

Hello (my account vgwr00209091) please see conversation log below
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Lorene: May i have your Account number please and i will check everything for you
Me: Please credit my account vgwr00209091 with 30% bonus and 20 free spins
Lorene: Charlene the best i can offer you at the Moment is an AMAZING 15% Bonus if you just add 50 more
Me: I would like to get a bonus that was sent to me in the mail, please
Lorene: I understand Charlene how ever i can offer you at the Moment the amazing 15% Bonus if you add another 50, I can also give you 10% for you deposit you made
Me: please let me speak to your supervisor this is faulse advertising
Lorene: Charlene this is the best i can offer you at the Moment
Me: you are listed as trusted casino on Casinomeister's website and i been playing with you for years and never had this issue"

Hello (my account vgwr00209091)
I been playing with your casino for years now and never had any problems collecting my bonuses...
Two days ago i received promo from your casino in the mail:
" Weekend offer:
Receive a 30% bonus and 20 free spins on Gold Factory on your deposit of 100 and above "
So i deposited $170 and contacted your live support person LORENE and asked her to credit my account with 30% bonus plus free spins, she told me that promotion has changed and i can only get 10% and if i deposit $50 more she will give me 15% more.... So the way i see it you people send false advertising to your casino players and you were suppose to be "TRUSTED CASINO".... isn't what is says on this website?
Well it looks very rogue to me, because trusted casinos don't send false promos to their casino players. I am very upset and i can't believe that i was mislead by your casino after playing for so many years and being good player..