Conversation Between Charlie@FGP and angiehoops

4 Profile Comments

angiehoops - 25th February 2010 05:50 AM - permalink

charlie, i got thru on phone support. was disappointed to hear him say paperwork was in, and it will now take another 48 hours.......2 more days. to move this from processing to quick tend. yesterday you speculated it would be in today, then today you had the feeling it would be moved tonight, and now the main person there says another 2 days. heck, by the time it hits qt, i am looking at late next week for it to hit my bank account. this cannot go past tomorrow. vanguard does not do weekends, which means i could be waiting until monday?? this could mean 14 days after my wd submission i actually get. box 24 tonight told me they push hard to get wd not in the 2-5 day period, but 24-48 hours, as they feel thier customers are what keeps them alive. Ah, respect. i am still holding out for tonight; please step in and help accelerate this process for me. all my faith lies in you really charlie. i did ask for them to forward to me all of their supposed replies to emails since the16th.
Charlie@FGP - 24th February 2010 01:29 AM - permalink

Hi Angie, this whole issue has been confused by me jumping in. Support have been responding to you, and so have I. I've just seen your email that you've refaxed which is great. As soon as accounting can confirm receipt you'll be good to go with your cashout and ETA should be tomorrow. Please bear with us, thank you, Charlie
Charlie@FGP - 22nd February 2010 07:55 PM - permalink

Hi Angie, thanks for your message, I'll look into this for you right now and get back to you.
....
There is an issue with your documents. I'll email you personally to explain and hopefully we can get this resolved asap.
Charlie
angiehoops - 22nd February 2010 02:21 AM - permalink

Hi Charlie! My withdrawl from Vanguard keeps getting held up. No response to many emails, then request for paperwork which I sent. Chat tells me paperwork is in order then today says they dont know. This is my first exper. with vanguard, but it seems customer service and prompt payouts may be an issue. Certainly they should have told me they needed paperwork within 3 days of my WD request. Not the way a new player wants to be treated. username: angiehoops33

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