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Casino Manager
Last Activity: 9th November 2009 02:44 PM

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Showing Visitor Messages 1 to 8 of 8
  1. 3dfella
    7th July 2009 09:07 PM - permalink
    3dfella
    Hi,

    I have been told that I must wait 10 days for my ID documents to be even looked at after submitting them for my first withdrawal. I dont find this acceptable for a company that advertises 24 hour cash out times. I have been advised to contact you. Can you help me please?
  2. Jackson
    5th May 2009 12:24 AM - permalink
    Jackson
    Thanks to Benjamin for the answer and help!

    Jackson
  3. bwin
    4th May 2009 09:54 AM - permalink
    bwin
    Hi Jackson.

    Please send me your username (private message, don't post it here) at bwin and I will look into it. You can also contact our support and ask them to send you the full transaction history of our Instant Play Casino for a certain period of time. Unfortunately the system does not allow at the moment to check your full transaction history by yourself, but that will change in the near future - I assure you that I am the first one who is unhappy with the existing setup!

    Kr,

    Benjamin
  4. Jackson
    3rd May 2009 01:46 PM - permalink
    Jackson
    About the Welcome Bonus of the Bwin's Instant play Casino, how do you know how much you are allready recycled the bonus? I'm quite sure that I'm wagered full amount but withrawalable bonus amount still is showing 0 €.

    Regards
    Jackson
  5. bwin
    2nd April 2009 02:31 PM - permalink
    bwin
    Ok that was an easy one, because I personally requested your account to be blocked. you abused our Download Casino welcome bonus and violated our terms and conditions.
    In detail you violated this paragraph in the bwin Download Casino Welcome Bonus Terms and Conditions you accepted:

    "The wagering requirements must be fullfilled with real money chips only on one or more games at bwin Download Casino. The user will start playing with bonus chips once he has run out of real money chips. If no real money chips are available, real money chips have to be bought to be able to fulfill the wagering requirements."

    I am more than willing to share details with Casinomeister and Max.

    Kind regards,

    Ben
  6. bwin
    2nd April 2009 02:19 PM - permalink
    bwin
    hi,

    I am sorry for how our customer service communicated with you and I will look into this and get the details. Please give me 1-2 days to resolve this issue.

    Kind regards,

    Ben
  7. maxd
    2nd April 2009 12:00 PM - permalink
    maxd
    FWIW, Georgina has also filed a Pitch-A-Bitch. I'll be contacting you about that shortly, and let her know that she needs to choose whether she wants the PAB process to proceed or take matters into her own hands.

    Regards,
    Max.
  8. ggray89
    1st April 2009 03:29 PM - permalink
    ggray89
    Can you tell me why you are not paying me my winnings? ggray89

    Your customer services are not giving me a reason, they are only saying "we are not obliged to reveal as to why you have contravened our terms and conditions".

    The thing is, I am sure I have done nothing wrong. It really is a horrible to let players think they have won money then take it away like this. I have been crying all day because of this I really though my luck had changed when I won.

    Regards
    Georgina
    x

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