bwin
Dormant account

I love hearing music and playing rummy

Good afternoon!
Help me, please.
I complain concerning roguish actions of company Bwin.
1) The website/operator against whom you are lodging the complaint - BWIN.
2) Your username/alias on your login account - alzah
3) The game which you were playing - casino bets, sport bets
4) Date/s and Time/s of the incident/s - The payment order - on February, 19-20th, 2010.
Payments are not present till now, the account is blocked.
5) The reference in a support service has not given any results.
My account is blocked.
To me have told that I from it will not receive any payments.
6) A short description of your claims;
I ask to pay 537€ (400€ the first deposit and a prize 137€).
Metod of payment: Webmoney account.
WMID: 128458152469
Purse: E112437969466
7) My contact details (Real Name, Email Address and a telephone number where to contact you) - Aleshkin Zahar, alzah89@gmail.com.

Help me, please.
Swindlers Bwin should be punished.
Kind ?egards, Zahar.

I received on last week a 100% casino bonus, that was 149€. I lost the initial deposited funds (149€), so i played along with the bonus chips. With these chips I won about 550€, but the whole money show as playable bonus. If I deposit again some money in to my account and make the leftover wagering requirement, than can I cash out the full bonus money (550€) or only the initial bonus money? (149€)

Hi,

I have been told that I must wait 10 days for my ID documents to be even looked at after submitting them for my first withdrawal. I dont find this acceptable for a company that advertises 24 hour cash out times. I have been advised to contact you. Can you help me please?

Thanks to Benjamin for the answer and help!

Jackson

Hi Jackson.

Please send me your username (private message, don't post it here) at bwin and I will look into it. You can also contact our support and ask them to send you the full transaction history of our Instant Play Casino for a certain period of time. Unfortunately the system does not allow at the moment to check your full transaction history by yourself, but that will change in the near future - I assure you that I am the first one who is unhappy with the existing setup!

Kr,

Benjamin

About the Welcome Bonus of the Bwin's Instant play Casino, how do you know how much you are allready recycled the bonus? I'm quite sure that I'm wagered full amount but withrawalable bonus amount still is showing 0 €.

Regards
Jackson

Ok that was an easy one, because I personally requested your account to be blocked. you abused our Download Casino welcome bonus and violated our terms and conditions.
In detail you violated this paragraph in the bwin Download Casino Welcome Bonus Terms and Conditions you accepted:

"The wagering requirements must be fullfilled with real money chips only on one or more games at bwin Download Casino. The user will start playing with bonus chips once he has run out of real money chips. If no real money chips are available, real money chips have to be bought to be able to fulfill the wagering requirements."

I am more than willing to share details with Casinomeister and Max.

Kind regards,

Ben

hi,

I am sorry for how our customer service communicated with you and I will look into this and get the details. Please give me 1-2 days to resolve this issue.

Kind regards,

Ben

FWIW, Georgina has also filed a Pitch-A-Bitch. I'll be contacting you about that shortly, and let her know that she needs to choose whether she wants the PAB process to proceed or take matters into her own hands.

Regards,
Max.