http://www.casinomeister.com/forums/ Complaints concerning bonuses are to be posted here en Fri, 20 Nov 2009 21:42:41 GMT vBulletin 60 http://www.casinomeister.com/forums/images/misc/rss.jpg http://www.casinomeister.com/forums/ http://www.casinomeister.com/forums/casino-complaints-bonus-issues/34680-jackpot-capital-updated-t-c.html Fri, 20 Nov 2009 18:56:11 GMT Dont knoiw if this belo9ngs here Its not a complaint . Just wanted my jackpot capital fans to know what's going on Maybe they were taken over by the RIVAL LOL


Before anyone plays with a bonus at Jackpot Capital make sure you read the T&C just updated today (Updated 2009/11/20 09:36 -06 )

I have written asking if its a mistake or typo and will let you know if this is false
Basically it says:
8. Wagering requirements for our deposit bonus coupons are 30 times the sum of the deposit plus the bonus. 30 times?

11. Wagering requirements for our non-deposit coupons are 60 times the bonus .
60 times? Is this for real?


































































0 ]]> Casino Complaints - Bonus Issues Stovetopp http://www.casinomeister.com/forums/casino-complaints-bonus-issues/34680-jackpot-capital-updated-t-c.html http://www.casinomeister.com/forums/casino-complaints-bonus-issues/34648-ridiculous-vanguard-casino.html Wed, 18 Nov 2009 21:33:37 GMT I am fed up with such comments at several Rival casinos (sorry for the exceptions). Recently I have asked why I haven't received the promoted 20 no deposit bonus at Vanguard, only the match bonuses. The result:

'Dear Bencuri,

Regarding your locked account.
Unfortunately, the casinos security system has flagged your account and it was automatically suspended by the system.

Your account was reviewed by management but will remain inactive.
The casino reserves the right to suspend accounts in order to protect itself, without disclosing the reason why as per the Terms of Use on our website.

Sincerely,

Vanguard Casino Customer Support'

I didn't contact them because of my account was locked. But just to make the case more enjoyable, they locked it. Heh... strange clan. And similar comments arise at numerous other Rival casinos: Ruby Royal, Royal Apollo, Pantasia, Vegas Sky, etc. How can they make a profit this way? It is ridiculous. ]]> Casino Complaints - Bonus Issues Bencuri http://www.casinomeister.com/forums/casino-complaints-bonus-issues/34648-ridiculous-vanguard-casino.html http://www.casinomeister.com/forums/casino-complaints-bonus-issues/34633-davincis-gold.html Wed, 18 Nov 2009 07:36:15 GMT From the beginning. I played at Davinci`s Gold on Sat 14th. Deposited $65, neteller, with a 200% bonus - no withdrawal limits. Was very fortunate - met the playthrough and finished with a balance of $3000. I then attempted to cashout it all out. It would not let me. I contacted support who... From the beginning.
I played at Davinci`s Gold on Sat 14th. Deposited $65, neteller, with a 200% bonus - no withdrawal limits.
Was very fortunate - met the playthrough and finished with a balance of $3000.
I then attempted to cashout it all out. It would not let me. I contacted support who informed me there is a daily limit on cashouts due to my class - currently 500/day. So for the last 4 days I have cashed out 2000. So today I tried to take out another 500 but I cannot - a message comes up stating due to current withdrawal limits neteller is unavailable. I contacted support but they could not help - they state management are dealing with this. I asked for a telephone number and the managers name - but support stated they were only available by email - no name. I have already emailed them last Sunday - no response.
So I still have a balance of $1000 and I cannot withdraw it.
I have had this account with this casino for years - have had withdrawals before. I was bonus banned , indeed they locked my account for a while. They reopened it a couple of weeks ago.
The other 4 withdrawals are processing.
I am very worried now and VERY p-----d off.
They also offered me a free $20 chip yesterday - I did not use it - how could I with a 1000 balance. Imagine the shit if I had.
I shall send them another email this morning.
Does anyone know who I can contact to help

Regards

Snoddy ]]> Casino Complaints - Bonus Issues snoddy http://www.casinomeister.com/forums/casino-complaints-bonus-issues/34633-davincis-gold.html http://www.casinomeister.com/forums/casino-complaints-bonus-issues/34630-luck-3s-made-up-terms.html Wed, 18 Nov 2009 00:42:50 GMT I made a 200$ deposit at www.luck3.com with the bonus code 500LUCKED for a 500% bonus and started playing roulette. I know it doesn't fulfill the wagering requirements, but nowhere on their website does it say that I can't play it, or that it will increase my wagering requirements. Then I fulfilled the ludicrous 72000$ wagering requirement on slots and sent them an email asking them if I can withdraw my 13000$ that I have in my account to which they replied:

Thank you for contacting Luck3 support.

Your rollover still to go is 924722.50
Please, make sure that you wager your bonus on the right type of Slots. If you play a restricted game, your rollover count is multiplied every time you make a bet on a wrong game.

Should you have any further queries, do not hesitate to contact us.

Thank you for choosing Luck3,
Best Regards,

Luck3 Support Team
http://support.luck3.com
support@luck3.com

Basically they added 1 million to my wagering requirements for playing roulette! Are they allowed to do that if they haven't put it in their terms and conditions which are:

Now, making your first deposit at Luck3 you can choose conditions for your bonus yourself!

If you prefer to deposit small amounts on to your account - a 150% of your deposit will suit you perfectly!

Like to play big? The biggest bonus for your first deposit - 500% will not leave any player indifferent!

Control the amount that is convenient for your first deposit, choose a size of a bonus as well as obtaining prize conditions! It's all in your hands.

Good Luck3!


In order to participate in this promotion:
- Register at Luck3.com
- Make your first deposit
- Enter a coupon code of a bonus that suits you when making your first deposit (see below)
- The bonus amount will be deposited on to your account automatically

*please don't forget: You receive an additional 10% bonus on to your account if making any deposit via payment systems MoneyBookers, WebMoney or UseMyWallet!

Bonus Codes
Code Bonus Min dep. Max bonus Wager Days
150LUCK 150% 10 1500 20 20
300LUCK 300% 500 3000 30 45
300LUCKED 300% 150 3000 40 45
500LUCK 500% 800 5000 45 60
500LUCKED 500% 200 5000 60 60


Bonus terms and conditions:

1. The bonus is given to a registered customer in playable money and can be used just once. One account and/or one owner have a right to have only one bonus.
2. The bonus will appear on player's Casino account as soon as the deposit has been made.
3. The minimal and the maximal deposit amount correspond to a chosen code.
4. In the interest of fair gaming, in order to cash out any amount of bonus money, the following requirements should be fulfilled:
* You must wager an amount that corresponds to a chosen coupon = ("deposit" + "bonus") x "wager".
* Only real money wagers qualify for the release conditions.
* Only bets made on all Slots will count towards the wagering requirements.
* The cash out requirements should be fulfilled within the period that corresponds to the chosen coupon after receiving the bonus.
* If a deposit (or a part of it) that was made in order to receive a bonus will be cached out, the player will lose his pending bonus.
5. If a player will not fulfill one of the bonus terms, Luck3 reserves the right to cancel the bonus.
6. Luck3 reserve the right to reclaim the Bonus and related winnings and to close the account if we find that customer is abusing any of the terms and conditions, as solely defined by Luck3.
7. Luck3 employees and their relatives cannot participate in this competition.
8. Prior to releasing any winnings to a customer, Luck3 reserves the right to conduct a security review and to require customer to furnish Luck3 with information such as: proof of identity, copies of credit cards, a signed purchase history of transactions or other appropriate documentation, at its sole discretion, deems necessary.
9. The Terms and Conditions contained herein represent the complete, final and exclusive agreement between customer and Luck3 and substitute and merge all prior agreements. In case of any dispute, the decision of Luck3 Manager will be considered final.
10. All General Terms and Conditions of Luck3 are also relevant to this promotion.
11. In case of differences between the English version of terms and conditions and any translated version, the English version should be considered as the correct one.

You can find them here: http://www.luck3.com/promotion.html?id=81

When I asked them where in their terms and conditions does it say that they can increase my wagering requirements they replied with this:

Following this link: http://www.luck3.com/promotion.html?id=81 you can find the full text of Terms & Conditions that apply for the bonus you are now wagering.

Quote:
Point 4.3 Only bets made on all Slots will count towards the wagering requirements.
Point 5. If a player will not fulfill one of the bonus terms, Luck3 reserves the right to cancel the bonus.
Point 6. Luck3 reserve the right to reclaim the Bonus and related winnings and to close the account if we find that customer is abusing any of the terms and conditions, as solely defined by Luck3.

Thus, we do not define what exact measures are going to be assumed, but we clearly specify, that if any of the bonus terms and conditions is not fulfilled, we reserve our right to take the necessary steps. We share your disappointment about the present situation with your bonus. We would advise you to read attentively the bonus Terms & Conditions every time you begin to wager your bonus.

Thank you for your understanding!

Thank you for choosing Luck3,
Best Regards,

Luck3 Support Team
http://support.luck3.com
support@luck3.com

So, can they do that? ]]> Casino Complaints - Bonus Issues frozencard http://www.casinomeister.com/forums/casino-complaints-bonus-issues/34630-luck-3s-made-up-terms.html http://www.casinomeister.com/forums/casino-complaints-bonus-issues/34596-king-solomons-wagering-requirements.html Sun, 15 Nov 2009 14:53:46 GMT Hi all, I recently tried king solomons casino as i do enjoy playtech software and found the casino to be okay!!!! I got a decent win and unfortunately it took in total 10 days to reach my neteller account. This said i decided to try again and made a small deposit of 15 pounds and a 40% bonus... Hi all,
I recently tried king solomons casino as i do enjoy playtech software and found the casino to be okay!!!! I got a decent win and unfortunately it took in total 10 days to reach my neteller account. This said i decided to try again and made a small deposit of 15 pounds and a 40% bonus that i did not request was credited, but hey any free money is good, right......wrong i managed to get this 15 + my six bonus up to 200 pounds and when i asked about withdrawing was told no i still had loads of wagering to go as i had only wagered 620 pounds at this time, I was told it was bonus x30 but it turned out that it was deposit plus bonus x 50 making my wagering for a six pound bonus a ludicrous 1050 pounds. What is the point i ask myself? I gets on to support and they assure me that i was never told 30 x wagering and that it has always been deposit and bonus x 50 however the management had taken the decision to change it to x30 from now on(lol) but i could have 10 pounds for my inconvenience. I asked if there was a rep here and was assured there was but lo and behold it does not seem as though there is. Does anyone know plz. My account has now been closed as no manager would speak to me but i just thought it fair and right that people should be aware of this as it can ruin your week. Good casino but i find poor service which is a shame.

Anyway peaceout everyone. ]]> Casino Complaints - Bonus Issues suzy1975 http://www.casinomeister.com/forums/casino-complaints-bonus-issues/34596-king-solomons-wagering-requirements.html http://www.casinomeister.com/forums/casino-complaints-bonus-issues/34484-goldvipclubcasino-security.html Tue, 10 Nov 2009 16:19:20 GMT Just wanted to show how these untrusted Casinos handle their security for users account =) I got a coupon with some dollar on it and wanted to play,i know this casino is a notrusted casino but i wanted to play for fun. Thing is i didnt remembered my password so i contacted live support,and here... Just wanted to show how these untrusted Casinos handle their security for users account =)

I got a coupon with some dollar on it and wanted to play,i know this casino is a notrusted casino but i wanted to play for fun. Thing is i didnt remembered my password so i contacted live support,and here is what they say :

Please wait for a site operator to respond.

You are now chatting with 'Casino Support'

Casino Support: Welcome to casino support how may I assist you?

Casino Support: May I have your username please?

you: Hi..i've lost my password..can you help me?

Casino Support: May I have your username please?

you: *******

Casino Support: One moment please

Casino Support: I can only reset your password

Casino Support: what do you want it to be?

you: reset

you: ******

Casino Support: One moment please

Casino Support: try again now

you: ok..thank you

you: thx..it works

Casino Support: okay great

Casino Support: Good Luck!

you: bye bye

you: thx


They didnt ask me for anything..only my username...very strange =) ]]> Casino Complaints - Bonus Issues Scammed http://www.casinomeister.com/forums/casino-complaints-bonus-issues/34484-goldvipclubcasino-security.html http://www.casinomeister.com/forums/casino-complaints-bonus-issues/34462-club-world-change-playthrough-20x-25x.html Mon, 09 Nov 2009 06:52:45 GMT Not sure when they changed their terms and conditions but playthrough has always been 20X and now it is 25X.

Just a heads up.

Also, I think all RTGs having problems per recent "cashin-fraud restrictions at Rushmore", increased playthrough at Club World and untimely reply to emails, once again, at INETBET.

Plus, might just be me but payout seems to have declined at all three of these casino groups. ]]> Casino Complaints - Bonus Issues footdr http://www.casinomeister.com/forums/casino-complaints-bonus-issues/34462-club-world-change-playthrough-20x-25x.html http://www.casinomeister.com/forums/casino-complaints-bonus-issues/34455-belle-rocks-sneaky-false-bonus-lures.html Sun, 08 Nov 2009 19:45:53 GMT Friday I log into Jackpot City and see a 100%, $50 max deposit match offer. I deposit the $50, claim the bonus, and play and later see the "your bonus claim at Belle Rock" subject in my email and, without reading the email, go to the site and the bonus is there, np.

Yesterday I log into River Belle Casino, see the same offer, deposit $50, claim the bonus, play and later see the bonus email from Belle Rock, go to the site but no bonus. Uh oh. I know what's coming, without even reading the email and I'm getting 10 kinds a mad!

Below is the email exchange. What do you think?

--------------------------------------------------------------------------------
[I]From: playersupport@bellerockentertainment.com
To:[I/] (deleted by bernynhel)
[I]Subject: RE: Your bonus claim at Belle Rock Entertainment/[I/](deleted by bernynhel)[I][BRE[I/](deleted by bernynhel)]
Date: Sun, 8 Nov 2009 10:07:51 +0200

Hello William,

Thank you for your email to Belle Rock Entertainment.

It is a pleasure to be of assistance to you.

Our promotions run across all your accounts but once claimed they cannot be claimed again on a different account.
I have noticed that you have claimed your full weekend bonus on your River Belle account (deleted by bernynhel). (See below)

11/7/2009 9:20 AM River Belle Loyalty Bonus Deposit Promotion Checked US Dollar 50.00 US

I hope I have answer your query.

Should you require any further assistance, feel free to contact us, as we are available 24 hours a day, 7 days a week for your convenience.

Kind regards,

George
Player Host
--------------------------------------------------------------------------
(Header deleted by bernynhel)

Dear playersupport@bellerockentertainment.com:

If the bonus was fulfilled at my River Belle Account then it shouldn't have been offered to me, again, in my Jackpot City Account a full 24 hours later. Your policy of running promotions across all accounts is fine but that policy is your business, not mine. I shouldn't have to be aware of your across-all-accounts policies when I log into your casinos and the first thing I see is an invitation to participate in a match deposit promotion that, in reality, is not available to me at all. I certainly would not have deposited the $50 at Jackpot City had it not been for the offer. Moreover, I deposited and then claimed the bonus and was further deceived by a "thank-you for entering" on the ensuing confirmation page! Other Microgaming operators offer promotions without offering things they have no intention of giving so what am I supposed to think about this? I think that this bug was either left in (cuz you damn sure aren't hearing about it for the first time from me!) or was engineered to lure me to deposit expecting a bonus the casino had no intention of honoring. The offer at Jackpot City was, at best, disingenuous and, at worst, a dirty trick. Should you think I am alone in my opinions you may see what other online wagerers think at:

http://www.casinomeister.com/forums/329168-post1.html

Sincerely,

(name and account number deleted by bernynhel) ]]> Casino Complaints - Bonus Issues bernynhel http://www.casinomeister.com/forums/casino-complaints-bonus-issues/34455-belle-rocks-sneaky-false-bonus-lures.html http://www.casinomeister.com/forums/casino-complaints-bonus-issues/34446-no-longer-eligible-bonus.html Sun, 08 Nov 2009 08:59:55 GMT Why do online (RTG) casinos ban people from promiotions? I used to be able to redeeme but now many are telling me i no longer qualify. What is the parameters that make me inillegible? Why do online (RTG) casinos ban people from promiotions? I used to be able to redeeme but now many are telling me i no longer qualify. What is the parameters that make me inillegible? ]]> Casino Complaints - Bonus Issues onlineplayer188 http://www.casinomeister.com/forums/casino-complaints-bonus-issues/34446-no-longer-eligible-bonus.html http://www.casinomeister.com/forums/casino-complaints-bonus-issues/34408-city-club-casino.html Fri, 06 Nov 2009 04:35:04 GMT I have a complaint about CITY CLUB CASINO. As a first time player I deposited $US100 with them and received a $400 bonus. The rules stated I could not play progessives with this bonus - something I overlooked. I won $2500 and requested a withdrawal, at which stage the casino took back its $400... I have a complaint about CITY CLUB CASINO. As a first time player I deposited $US100 with them and received a $400 bonus. The rules stated I could not play progessives with this bonus - something I overlooked. I won $2500 and requested a withdrawal, at which stage the casino took back its $400 bonus. No mention was made that I could not withdraw the rest. Over the next 6 days with the withdrawal still awaiting approval, I cancelled the withdrawal in order to play with the funds. I would have won approx. $10,000+ and continued to request withdrawals of between $1500 & $3000. All these were marked as "awaiting approval". A couple of them I cancelled and continued to play with. Finally, about a week later, I had 4 or 5 withdrawal requests pending, totalling about $12,500. I finally contacted City Club's accounts people asking when I could expect my winnings. I was told that as I had initally played partly on a progessive, my total winnings were forfeit and they would refund my original stake of $100. What I do not understand is I won the first $2500 on a progressive from which their bonus amount was retrieved. I then wagered the total balance of this win, so ensuing winnings were not tied to this amount, but to my original stake. Can you advise where my thinking is illogical. ]]> Casino Complaints - Bonus Issues Lindab http://www.casinomeister.com/forums/casino-complaints-bonus-issues/34408-city-club-casino.html