The Prospect
Dormant Account
- Joined
- Aug 23, 2016
- Location
- UK
Hey, I'm just looking for some advice. Hopefully some of the board members can help me out with a problem I've got..
So previously I signed up to mansion casino a while back and I never had any troubles. I even won a couple of times, they paid me not a problem and I kept playing there probably spending most of the money I had withdrawn after all this they then invited me to casino.com and still no win there yet lol, and again they invited me to slotsheaven.com so I gave it ago once again and signed up and I've managed to win roughly just over 2.5k GBP.
I am now getting emails from them asking for a notarized document? I've heard of a notarized document before but never really new what it was so I looked into it and how do they expect me to go and pay for that, as well as take a day off work mid week and find some travel to get there because from what I can see there aren't any in my area. I don't even know where the closest would be. I offered to get them a certified document which from what I can see is just as good as a notarized document and on the government website seems to be more than good enough to prove who i am.
On top of all this they have asked me to post the document to "Post to Mansion Member Service, PO Box 1240, Gibraltar", so even if somehow it was possible for me to get what they need, which i don't know how i can, they then want me to pay for recorded delivery abroad even though they have a UK gambling license.
From the way I look at it they could even then once i've done all this they could still not pay me. Is it legal what they're asking me to do here? Surely if the UK government website says I can have a document certified by some kind of professional then that would suffice for a casino website lol.
The one thing thats really getting me here is that I have been verified by their company and paid out previously so I can't see why they are being like this. From what i have researched they are also a public traded company?. Just wondering if you guys had any ideas as to what I could do or which root to go down any and all help appreciated. Cheers guys.
So previously I signed up to mansion casino a while back and I never had any troubles. I even won a couple of times, they paid me not a problem and I kept playing there probably spending most of the money I had withdrawn after all this they then invited me to casino.com and still no win there yet lol, and again they invited me to slotsheaven.com so I gave it ago once again and signed up and I've managed to win roughly just over 2.5k GBP.
I am now getting emails from them asking for a notarized document? I've heard of a notarized document before but never really new what it was so I looked into it and how do they expect me to go and pay for that, as well as take a day off work mid week and find some travel to get there because from what I can see there aren't any in my area. I don't even know where the closest would be. I offered to get them a certified document which from what I can see is just as good as a notarized document and on the government website seems to be more than good enough to prove who i am.
On top of all this they have asked me to post the document to "Post to Mansion Member Service, PO Box 1240, Gibraltar", so even if somehow it was possible for me to get what they need, which i don't know how i can, they then want me to pay for recorded delivery abroad even though they have a UK gambling license.
From the way I look at it they could even then once i've done all this they could still not pay me. Is it legal what they're asking me to do here? Surely if the UK government website says I can have a document certified by some kind of professional then that would suffice for a casino website lol.
The one thing thats really getting me here is that I have been verified by their company and paid out previously so I can't see why they are being like this. From what i have researched they are also a public traded company?. Just wondering if you guys had any ideas as to what I could do or which root to go down any and all help appreciated. Cheers guys.