Casino-X refused to pay $78,000

[retracted]

Yesterday (23.09.2016) i won a big amount of money at casino-x $ 78 000 and i wanted to take them but instead if getting money my account was blocked and money were canceled.And it was explained as i was a rule breaker because i have a double account. So whats really happened?
1. I registered an account at casino-x at the end of 2013 and i played till beginning of 2016. And my account was ok and it wasn’t blocked
2. At the beginning of 2016 i had to reinstall OS and i couldn’t enter to account because i didn’t remember a password. Why i dididnt remember it? Because email that was used for registration is a corporative email and it blocks any message from casino. So i didn’t get any email for password recovering
3. I wrote emails to tech department about this case - i hold 40 min to get an answer but didn’t get any clear feedback. So i stopped to play at this casino
4. At september of current year (17 th september) i decided to play again. And i had to register a new account since my old account is no chance to enter and recover password
5. I want to pay attention that i canceled all bonuses including first deposit bonus because i am not a bonus abuser - it just i can’t enter my old account.
6. All personal datas of both accounts were same. All deposits form both accounts were made with same ID of yandex wallet and as i remember using same bank card SO once again, i didn’t make a second account to cheat somebody or anything bad. I just couldn’t enter my old account. AT the rules of casino it says that you may block an account if it is related with others already blocked accounts. My both accounts were not blocked.
Any reasonable person after read this information will understand that i am not a cheater. all wins were fair. And casino just doesn’t want to pay me my wins.
The only solution i see is you pay me my win which was got fair to my account. In case if casono-x doesn’t respect and cheat their users using rules but at the same time fully understands that i am not a cheater. Than i ask administration of web -site add their projects and themes( joy casino, casino-x, pashfriends) to the the black list and close them at forum.
This situation became a really disaster and many web resources already discussing it and i see a lot of support not just form end users but also from owners of other web casionos
i hope this problem can be solved

 

[Posh Friends]

The following we provide an official response from the casino administration:

As the incident is becoming more public and viral, we would like to clear things up once and for all.

The first player's account has been registered for az @ ***** ru email on 16.09.2013 at 21:52:24.
The player was using this account to play at the casino up to 23.07.2016 when he made the last deposits:

You do not have permission to view link Log in or register now.

. But the player logged in this account regularly

You do not have permission to view link Log in or register now.

, which indicates that the player did not lose access to his account and continued to use it. We have checked the history of messages to the support service and did not find any letters of the player in which he would inform about the problems with the access to the account and / or notify us about opening a new account. This screenshot shows intersections with his other accounts:

You do not have permission to view link Log in or register now.

Then, without notifying the casino support on 31.10.2015 at 15:20:44 the player created a second account for 555****@mail.ru email and started playing at this account using the first deposit bonus and other promotional offers of the casino, which is strictly prohibited at our casino and all major and well-known online casinos around the world. Intersections with other accounts are shown in this screenshot:

You do not have permission to view link Log in or register now.

. The player also hadn’t lost the access to this account, as he logged in successfully on 23.09.2016 at 15:45. This screenshot with logging history proves this fact:

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account.

The third account (that we confiscated the winnings from) was created by the same player on 9/17/2016 at 15:00:16 for it******@ya.ru email, without prior notification of the casino about other two existing accounts. The fact that player made a deposit and activated the first deposit bonus is illustrated here

You do not have permission to view link Log in or register now.

at 17.09.2016 at 15:07

You do not have permission to view link Log in or register now.

with receiving the gift for signing up such as double comppoints for 24 hours. The player used the first deposit bonus and lost it to the full on 09.17.2016 at 15:52:32. The fact that this is the third account of the player is obvious considering the screenshots of Multi-account tab:

You do not have permission to view link Log in or register now.

Now moving to the charges:
• The player registered his first account in 2013. This account was not blocked before and is not blocked today.
• The player is lying that he could not sign in, because in July 2016 he made deposits and played at this account successfully. Also, the player logged into the account straight before and after the confiscation of winning from his third account.
• The player has not contacted the support and informed us that he has troubles logging in, if there is the evidence that he has informed us he could address it to us.
• In fact, the player has registered a third account on the 17th of September. However, he already had two other accounts at this point that he had access to, which is proven and described above.
• The most important thing - the player lied that he did not use the first deposit bonus - he activated it and lost totally.
• It is entirely correct that the information coincides in all of three accounts. The player has used the bonus in all of three accounts. The rules state that:

5.5. You may only open a single account at the Website. In all cases, only one account per customer, per household, per address, per shared computer and per shared IP address will be allowed to sign up and make use of Casino. Any other account you open on the Website will be considered as the "Duplicate Account". All Duplicate Accounts may be immediately closed by us and:
5.5.1. all transactions made from the Duplicate Account will be made void;
5.5.2. all stakes or deposits made using that Duplicate Account will be returned to you; and
5.5.3. any returns, winnings or bonuses which you have gained or accrued during the time the Duplicate Account was active will be forfeited from you and may be reclaimed by us, and any funds withdrawned from the Duplicate account shall be returned to us on demand.

As a result, we refunded all deposits made with the player’s cards. Also, we refunded all deposits made with other methods to the card that the player indicated excepting promotional money that he used at the site. We acted strictly according to our terms and conditions and have not violated any rule.
It is worth mentioning that the player uses the public opinion dramatically trying to put pressure on the casino and ruin our reputation. While himself lies about the logging in failure (our records show he has successfully logged into the profiles), only one other account (there were at least 2 other ones) and the first deposit bonus he did not use (he used and lost it). The only point that distinguishes this player from other bonus hunters and abusers is the sum of the winning, but the rules are the same for everyone and must be followed.

 

[Harry_BKK]

LOL..... what a classic, gotta love these stories from coockoo wonderland.

And gotta feel sorry for the rep who is probably following the OP to each online forum to post the reply and evidence.

 

[goatwack]

Whoa. That's like 78 with THREE ZEROES tagged on.

I regularly win these amounts......just before waking up with a 'sticky patch' near my pants

 

[Jono777]

LOL..... what a classic, gotta love these stories from coockoo wonderland.

And gotta feel sorry for the rep who is probably following the OP to each online forum to post the reply and evidence.

Helps me to unwind after a stressful day and puts that smile back on my face for sure

 

[Harry_BKK]

Helps me to unwind after a stressful day and puts that smile back on my face for sure

Yeah mate, relax and pull up a chair. Reminds me i have to pop into the Bar to order a cold one.

The OP is already offline and off to AG or LCB or TP to tell his story there as well while having all the time the rep on his trail with a sniffer dog.

 

[Harry_BKK]

Whoa. That's like 78 with THREE ZEROES tagged on.

I regularly win these amounts......just before waking up with a 'sticky patch' near my pants

Had to look twice as well. 78K is massive, i bet the OP regrets those welcome chips now.

 

[goatwack]

Had to look twice as well. 78K is massive, i bet the OP regrets those welcome chips now.

Yeah. Plus they neglected to read the part where it states that the chips are non-withdrawable and for the purposes of 'trying out' the site!

 

[Harry_BKK]

Yeah. Plus they neglected to read the part where it states that the chips are non-withdrawable and for the purposes of 'trying out' the site!

The OP is back online, lets see what answer he is going to post.

 

[Jono777]

Currently trawling through xxx.jackonorytellastory dot com looking for a few pointers

Or They'll post 'Ask my Dad, he'll tell you it is true...Honest'

 

[goatwack]

I totally believe the story...

...along with Elvis working in our local Tesco's and Nessie swimming across our tarn

 

[rena35]

3 accounts Should have been caught before such a massive win. At least he was refunded his deposits.

 

[RichyJ75]

LOL..... what a classic, gotta love these stories from coockoo wonderland.

And gotta feel sorry for the rep who is probably following the OP to each online forum to post the reply and evidence.

Yep, quick Google search on the text also shows exactly the same thing on the GPWA website ......

 

[Harry_BKK]

Yep, quick Google search on the text also shows exactly the same thing on the GPWA website ......

Cheers Richy, thought so.

It is such a classic because he used the same name, details, credit cards, IPs etc for all 3 accounts. A honest bonus abuser. This must go into the category: "CM award for the worst attempt of SUB abuse 2016"

Instead of hiding somewhere for such an amateurish attempt he chooses to run around the web posting his story and hoping for support in his case, which clearly he won't get any.

 

[SlotGrinder]

The casino still freerolled him though didn't they

Bet he'd have 50 accounts by the year 2020 until he ever requested a decent cashout

Yes he broke the rules and he's an obvious bonus abuser but still funny how these shoddy casino practises are accepted

He opens an account with the EXACT SAME INFO lol . Great security you have there at Casino-X ... oh wait , it's pretty much every casino because they know they can quietly keep the deposits and forfeit any winnings if it ever comes to that

 

[geordiecolin]

The casino still freerolled him though didn't they

Bet he'd have 50 accounts by the year 2020 until he ever requested a decent cashout

Yes he broke the rules and he's an obvious bonus abuser but still funny how these shoddy casino practises are accepted

He opens an account with the EXACT SAME INFO lol . Great security you have there at Casino-X ... oh wait , it's pretty much every casino because they know they can quietly keep the deposits and forfeit any winnings if it ever comes to that

More than a few times I have found myself signing up for a casino that I could not remember being a conscript too already and I have been told to do one by their system.

 

[vinylweatherman]

The casino still freerolled him though didn't they

Bet he'd have 50 accounts by the year 2020 until he ever requested a decent cashout

Yes he broke the rules and he's an obvious bonus abuser but still funny how these shoddy casino practises are accepted

He opens an account with the EXACT SAME INFO lol . Great security you have there at Casino-X ... oh wait , it's pretty much every casino because they know they can quietly keep the deposits and forfeit any winnings if it ever comes to that

The lax checking procedures have come to bite the casino in the ass though. It is only because the OP was able to get as far as 3 accounts and such a big win that the casino people now face a rather expensive and time consuming "fire fighting" exercise.

Had he been stopped dead with the second account, there would be no huge win, no "firefighting" needed, and the swift detection and booting would act as a deterrent to others who might think of taking on the rather laid back security measures, but do it much better.

 

[retracted]

Well, CASINO-X applies their rules as they want to. Its really hard to prove something due to the fact that they apply the rule that creation a double account is illegal. But now I want to discuss something else.
Casino-X wrote to me an answer saying that they have given back all my deposits back, but IT’S A LIE!!!
They wrote me about my three accounts: 1) my based one 2) first double account 3) second double account. They say that on both of my double accounts I have used bonuses. The difference between these two double accounts is only that on my second double account I have won 5 000 000 rubles.
Lets establish a timeline.
I was playing on my second double account. Administration blocked this account according to the rule 5.5 (about creating a double account), which means that I should receive all my deposits back. Then CASINO X started to blame me that im a lier and a cheater.

They made a public statement that my double accounts are actually DOUBLE-accounts.
Also in a topic GPWA there was a question “Why this account wasn’t blocked immediately?” and casino X answer like that “we don’t have a capacity for checking accounts immediately”. OK, lets try to believe in that.
But I still have a question. Why can I still log in to my first double account after all of this. The administration made it clear that they know about two of my double accounts and they are using this information in order to block my winning account.

I asked customer service – WHY CAN I STILL LOG IN to my first double account? And then I received an answer from administration that they might block account or they might not, they do it if they want to. That’s why they didn’t block my first double account.
While we were discussing this issue with them they have blocked my first double account, saying that the reason for that is because the account is a double. But when I asked why I didn’t receive my deposits back, (like with my winning double account where they have sent me back my deposits), I received an answer “ wait a response from the administration”.
Today I have received an answer from them. It turns out that my first double account wasn’t blocked because it’s a double, it was blocked according to the rule 29.8 (in case CASINO X thinks that im trying cheat with COMP-points they can block my account for some period of time or block it permanently. In that case CASINO X do no have to give my money back except my first deposit).
So, once again, the main difference between my first double acc. And my second double acc. Is that on the second one I have won 5000000 rubles. But the first one they have banned according to one rule, and the second one they have banned according to another rule. They say that on both of these accounts I have used bonuses, but the only difference is that the second one is the winning one.
I have spent to many nerves and time on this situation. Im tired of all this circus. I just want people who play there to see this post, so they would know that CASINO X uses their rules as they want to and block accounts when they want to.
I hope that they will be eventually blocked for doing this things.
I have got all the proves for this situation (im doing screenshots now and save all logs and send it to my email all the time)

 

[retracted]

Yesterday (23.09.2016) i won a big amount of money at casino-x $ 78 000 and i wanted to take them but instead if getting money my account was blocked and money were canceled.And it was explained as i was a rule breaker because i have a double account. So whats really happened?
1. I registered an account at casino-x at the end of 2013 and i played till beginning of 2016. And my account was ok and it wasn’t blocked
2. At the beginning of 2016 i had to reinstall OS and i couldn’t enter to account because i didn’t remember a password. Why i dididnt remember it? Because email that was used for registration is a corporative email and it blocks any message from casino. So i didn’t get any email for password recovering
3. I wrote emails to tech department about this case - i hold 40 min to get an answer but didn’t get any clear feedback. So i stopped to play at this casino
4. At september of current year (17 th september) i decided to play again. And i had to register a new account since my old account is no chance to enter and recover password
5. I want to pay attention that i canceled all bonuses including first deposit bonus because i am not a bonus abuser - it just i can’t enter my old account.
6. All personal datas of both accounts were same. All deposits form both accounts were made with same ID of yandex wallet and as i remember using same bank card SO once again, i didn’t make a second account to cheat somebody or anything bad. I just couldn’t enter my old account. AT the rules of casino it says that you may block an account if it is related with others already blocked accounts. My both accounts were not blocked.
Any reasonable person after read this information will understand that i am not a cheater. all wins were fair. And casino just doesn’t want to pay me my wins.
The only solution i see is you pay me my win which was got fair to my account. In case if casono-x doesn’t respect and cheat their users using rules but at the same time fully understands that i am not a cheater. Than i ask administration of web -site add their projects and themes( joy casino, casino-x, pashfriends) to the the black list and close them at forum.
This situation became a really disaster and many web resources already discussing it and i see a lot of support not just form end users but also from owners of other web casionos
i hope this problem can be solved

Well, CASINO-X applies their rules as they want to. Its really hard to prove something due to the fact that they apply the rule that creation a double account is illegal. But now I want to discuss something else.
Casino-X wrote to me an answer saying that they have given back all my deposits back, but IT’S A LIE!!!
They wrote me about my three accounts: 1) my based one 2) first double account 3) second double account. They say that on both of my double accounts I have used bonuses. The difference between these two double accounts is only that on my second double account I have won 5 000 000 rubles.
Lets establish a timeline.
I was playing on my second double account. Administration blocked this account according to the rule 5.5 (about creating a double account), which means that I should receive all my deposits back. Then CASINO X started to blame me that im a lier and a cheater.

They made a public statement that my double accounts are actually DOUBLE-accounts.
Also in a topic GPWA there was a question “Why this account wasn’t blocked immediately?” and casino X answer like that “we don’t have a capacity for checking accounts immediately”. OK, lets try to believe in that.
But I still have a question. Why can I still log in to my first double account after all of this. The administration made it clear that they know about two of my double accounts and they are using this information in order to block my winning account.

I asked customer service – WHY CAN I STILL LOG IN to my first double account? And then I received an answer from administration that they might block account or they might not, they do it if they want to. That’s why they didn’t block my first double account.
While we were discussing this issue with them they have blocked my first double account, saying that the reason for that is because the account is a double. But when I asked why I didn’t receive my deposits back, (like with my winning double account where they have sent me back my deposits), I received an answer “ wait a response from the administration”.
Today I have received an answer from them. It turns out that my first double account wasn’t blocked because it’s a double, it was blocked according to the rule 29.8 (in case CASINO X thinks that im trying cheat with COMP-points they can block my account for some period of time or block it permanently. In that case CASINO X do no have to give my money back except my first deposit).
So, once again, the main difference between my first double acc. And my second double acc. Is that on the second one I have won 5000000 rubles. But the first one they have banned according to one rule, and the second one they have banned according to another rule. They say that on both of these accounts I have used bonuses, but the only difference is that the second one is the winning one.
I have spent to many nerves and time on this situation. Im tired of all this circus. I just want people who play there to see this post, so they would know that CASINO X uses their rules as they want to and block accounts when they want to.
I hope that they will be eventually blocked for doing this things.
I have got all the proves for this situation (im doing screenshots now and save all logs and send it to my email all the time)

 

[jackanory2279]

The casino still freerolled him though didn't they

Bet he'd have 50 accounts by the year 2020 until he ever requested a decent cashout

Yes he broke the rules and he's an obvious bonus abuser but still funny how these shoddy casino practises are accepted

He opens an account with the EXACT SAME INFO lol . Great security you have there at Casino-X ... oh wait , it's pretty much every casino because they know they can quietly keep the deposits and forfeit any winnings if it ever comes to that

the casinos are still playing by the rules./ you got to have some holes for yourself in buisness
they still would have took his withdrawal even if it was 10$