Hi all,
I have been playing a lot in dozens of online casinos during the last several years and never encountered such a problem before.
Generally I have been quite lucky with one exception, William Hill, where I had for a long time a terribly bad luck.
During that time, they were very nice.
Recently, I started winning back some of the money I lost over there.
Then, at some point William Hill stopped paying me, locked my account, and started demanding that I supply them with
comprehensive private financial information.
William Hill did not mind when I explained that I would not trust delicate financial information with any commercial enterprise, let alone an off-shore casino which is neither a regulated financial institution nor a regulated governmental body. They simply did not care.
Although their demands were extremely intrusive and in fact most probably illegal, I was willing to compromise and offered to send the required information to their regulator, the GRA, instead of to William Hill. They refused my offer!
I asked the GRA for help but the GRA basically said that William Hill may ask for any private information to
be sent directly.
The GRA also advised me that If I was uncomfortable cooperating with William Hill's requests then I should consider taking legal action against them.
I would like to emphasize that William Hill did not dispute that I won properly. They also verified my identity and my address. Their "only" demand was that I supply them with comprehensive financial information about myself for the past 3 years. When I refused and asked for clarifications for their behavior they wrote me that they have a right to ask for any financial information, including, and they confirmed the items on the following list one by one: information about my earnings, property ownership, other gambling sites I play at, transfer of funds in my family, and more, all during a period of 3 years.
It is a very big sum for me, the winnings that William Hill is not paying, and it has been going on for several months now. So I will be very grateful for any advice on the matter!
I have been playing a lot in dozens of online casinos during the last several years and never encountered such a problem before.
Generally I have been quite lucky with one exception, William Hill, where I had for a long time a terribly bad luck.
During that time, they were very nice.
Recently, I started winning back some of the money I lost over there.
Then, at some point William Hill stopped paying me, locked my account, and started demanding that I supply them with
comprehensive private financial information.
William Hill did not mind when I explained that I would not trust delicate financial information with any commercial enterprise, let alone an off-shore casino which is neither a regulated financial institution nor a regulated governmental body. They simply did not care.
Although their demands were extremely intrusive and in fact most probably illegal, I was willing to compromise and offered to send the required information to their regulator, the GRA, instead of to William Hill. They refused my offer!
I asked the GRA for help but the GRA basically said that William Hill may ask for any private information to
be sent directly.
The GRA also advised me that If I was uncomfortable cooperating with William Hill's requests then I should consider taking legal action against them.
I would like to emphasize that William Hill did not dispute that I won properly. They also verified my identity and my address. Their "only" demand was that I supply them with comprehensive financial information about myself for the past 3 years. When I refused and asked for clarifications for their behavior they wrote me that they have a right to ask for any financial information, including, and they confirmed the items on the following list one by one: information about my earnings, property ownership, other gambling sites I play at, transfer of funds in my family, and more, all during a period of 3 years.
It is a very big sum for me, the winnings that William Hill is not paying, and it has been going on for several months now. So I will be very grateful for any advice on the matter!