Newbie just running into bad luck.

[horseplayer]

Ok, so after being chastised by the authoritarians for not contacting online reps before lodging a complaint, I hope I followed the rules this time. I'm sure I'll still catch some grief thus the status of a newbie. Anyway, wrote a PM to Jackpot Capital on 4/19, online rep regarding a withdrawal I made that was paid with a canadian check that bounced. The withdrawal after their ridiculous $30 fee for a canadian check was $219.07. I took the check to my bank had to argue with them for 1 hour to take the check and they would only do so after I paid a $5 processing fee. Low and behold on 4/18 the check was returned to my bank for frozen funds. My bank also charged me $15 for a returned check fee. Now, If I had heard anything from this online rep I might not be posting this complaint. I did hear from Ashley, Casino Supervisor when writing emails to the casino website. If all goes according to plan I will be satisfied with the resolution as Ashley has promised to send funds to include the $15 return check fee Western Union. My problem is what is the sense in contacting online reps on this website if they will not read or respond. Have at it i know a few of you have some crap to throw my way.

 

[Jasminebed]

April 19th was the Saturday of a long weekend. You need to exercise a little patience if you expect help. 2 working days is a reasonable time frame to wait IMO.

 

[bigjohn]

Ok, so after being chastised by the authoritarians for not contacting online reps before lodging a complaint, I hope I followed the rules this time. I'm sure I'll still catch some grief thus the status of a newbie. Anyway, wrote a PM to Jackpot Capital on 4/19, online rep regarding a withdrawal I made that was paid with a canadian check that bounced. The withdrawal after their ridiculous $30 fee for a canadian check was $219.07. I took the check to my bank had to argue with them for 1 hour to take the check and they would only do so after I paid a $5 processing fee. Low and behold on 4/18 the check was returned to my bank for frozen funds. My bank also charged me $15 for a returned check fee. Now, If I had heard anything from this online rep I might not be posting this complaint. I did hear from Ashley, Casino Supervisor when writing emails to the casino website. If all goes according to plan I will be satisfied with the resolution as Ashley has promised to send funds to include the $15 return check fee Western Union. My problem is what is the sense in contacting online reps on this website if they will not read or respond. Have at it i know a few of you have some crap to throw my way.

If you want problems solved 1-2-3 and instant responses you are probably not going to be satisfied very often.

Contacting the rep. does not mean firing off a PM on Saturday and also keep in mind this site is not the casino. The guidelines given for pursuing problems will work but you have to understand many of the reps. may not check in here on the weekends or holidays and they are not slaves to this website. They are providing a convenience to the members here and an additional method for resolution.

You had a problem with Jackpot Capital and it appears the supervisor of the casino gave you a solution.

Did you PM the rep before or after you resolved things with Ashley?

If after what do you want from the rep.?

You might also want to try to be a little less caustic.

 

[horseplayer]

You might also want to try to be a little less caustic.

After some of the replies to my first thread I thought I fit right in. Sorry if you took offense.

 

[Affiliate Capital]

Response to issue

Hi horseplayer,

Thanks for the thread and the resolution Ashley has given you was the fix for your issue.

Please bear in mind that it takes us a business day or 2 to get response from a bank/check issuer (which are generally closed on public holidays).

I've also sent you a PM with the resolution earlier today.

Kind regards,
Yasmeen
Casino Manager

 

[bigjohn]

After some of the replies to my first thread I thought I fit right in. Sorry if you took offense.

No, no, you are reading me wrong, I took no offense.

After being here for a while and seeing how problems like yours are handled I, and most others, really appreciate what this site does and how it works. I hold the Administration and the reps. here in fairly high regard.

It's also important to understand the difficulties of transferring monies back and forth when dealing in this industry concerning the US. Things are not always going run smooth and this site is probably the highest authority you can access for these issues but it actually has no authority. In other words, it's just a big group of people who can help you but are in no way compelled to do so.

Maintaining tact and decorum in your wording, particularly when you have an issue you want addressed, will yield the best possible result.

 

[horseplayer]

Please close this thread as successfully solved

I just returned from picking up the money via Western Union. Special thanks to Ashley who actually works on the weekends and I'd still like to know what good it does to send PM's to online reps here that either don't read them or don't respond. Anyway all's well that ends well.

I thought I was using 2 of the more reputable casino groups based on reviews here. As I said I guess just a string of bad luck to have both first experiences leave such a sour taste in the mouth. Gonna give Club World's casinos and 3dice as shot. Hope things go smoothly.

 

[suzecat]

IMO the general tone of your posts is daring/almost threatening the reps to ignore you. Try being a Southern gentleman ............. that would most certainly get you the results you seem to want. Most people would not be inclined to do favors for people who have just insulted them.