El Dorado Palace Withdrawal T&C~BEWARE!!!

[ssd]

We received an email from one of our website visitors about a withdrawal complaint regarding ElDoradoPalace.com T&C's. It appears that the casino does NOT allow players to continue playing once they have a pending withdrawal.

Although the proprietary casino software DOES allow a player to continue playing when there is a pending payout the casino just waits until you play then they confiscate the players withdrawal payment. Not only do they confiscate the payout but they start the bonus requirement over again with the remaining funds in the account. What casino in the world would NOT want a player to continue playing with real money. I don't get it. I'm waiting to hear back from the casino but I thought this was worth posting to warn others about this rogue term... PLAYERS BEWARE!!!

This is the bonus term from El Dorado Palaces website:
Players are not allowed to continue wagering if any amount of funds posted for withdrawal and/or pending to be withdrawn is detected by the Casino. Such activities are considered violation and are subject for all pending withdrawals to be void at Management's discretion.


Here is the original email we received:

el dorado casino is a joke STOLE MONEY
Tue Nov 24, 2009 3:49 pm

EL DORADO PALACE is a crooked site. i had $655 I'm account i had met all the bonus requirements, i withdrew $555 so i could have $100 to play with. 3 days later i received an e-mail telling me they canceled my withdrawal request because according to their rules a player can not play on the site with a pending withdrawal. so since i withdrew $555 according to there rules i could not gamble anymore until the pending withdrawal had been processed. tell me that is not the dumbest rule ever. they don't let you play at all with existing money if you have a pending withdrawal.
if that is not bad enough they did not even redeposit back into my account,they just took it,telling me i violated there rules . and i could not get that money back
now if that is not bad enough, i built the last $100 up to $455.so i went to withdraw the whole $455, but was told i could not because i did not meet the bonus requirements, because they said i violated there rules so the bonus has to start over, even though i met the bonus requirement of 30x, i wagered more then double that, but it started all over once they canceled my initial withdrawal
is this standard, or is it a crooked site. had anyone ever heard of such a rule that you can not gamble any existing money in your account while there is a pending withdrawal???? that could be the dumbest rule ever

[vinylweatherman]

We received an email from one of our website visitors about a withdrawal complaint regarding ElDoradoPalace.com T&C's. It appears that the casino does NOT allow players to continue playing once they have a pending withdrawal.

Although the proprietary casino software DOES allow a player to continue playing when there is a pending payout the casino just waits until you play then they confiscate the players withdrawal payment. Not only do they confiscate the payout but they start the bonus requirement over again with the remaining funds in the account. What casino in the world would NOT want a player to continue playing with real money. I don't get it. I'm waiting to hear back from the casino but I thought this was worth posting to warn others about this rogue term... PLAYERS BEWARE!!!

This is the bonus term from El Dorado Palaces website:
Players are not allowed to continue wagering if any amount of funds posted for withdrawal and/or pending to be withdrawn is detected by the Casino. Such activities are considered violation and are subject for all pending withdrawals to be void at Management's discretion.


Here is the original email we received:

Looks like this rule has been set as a deliberate trap. These are operators, and they damn well know that it is COMMON for players to withdraw, and then leave themselves a little bit to play some more whilst awaiting payment, which often takes days.

I have heard of casinos not liking fresh deposits, especially claiming bonuses, whilst a withdrawal is pending.

This trap gives them the chance to void a win on a dubious technicality, although they should only be getting each player once with this trap.
It is certainly helpful to draw attention to this, as this rule is so unusual in the form it is in here, that I have not seen it anywhere else, not even a rogue casino.
There may well be further rogue terms here, and the overall impression is of a rogue operator.
I have received a great deal of spam for this casino, and there is no way they could have my details legitimately from a sister site. The spam promotes large bonuses, and the "too good to be true" nature of these comes to light when you find out they have set this trap term for the unwary, which is likely to be sprung on first time players after beating the welcome bonus.

[HUNTS!!!!!]

i just cant believe in this day and age these casino's can get away with this!
surely its about time there was some sort of legal policing of these online casino's,i dread to think how much money they have been able to steal from people just trying casino's out for the 1st time that are unaware of sites like this are out there!

[spiderlegz]

Noticed that they had US flag (probably just meaning English language) and a Russian flag. That if something is a sign to keep away. Also the unknown software doesnt inspire confidence that either.

[maxd]

We've got a PAB on these guys that's about to go sour which got us talking about them and ... anyone know if they've posted anything recently?

I thought I had seen someone stepping up for them but, of course, can't find that now.

[Casinomeister]

I thought we had a rep here - but we don't. Like Max stated, we have a PAB going sour - these guys are also spammers. I get spammed quite often from these dweebs. I predict a Rogue pit entry in the very near future...

[vinylweatherman]

I thought we had a rep here - but we don't. Like Max stated, we have a PAB going sour - these guys are also spammers. I get spammed quite often from these dweebs. I predict a Rogue pit entry in the very near future...

Before Christmas please, as they are going to be upping the spam with "Christmas specials" no doubt.

[ssd]

We contacted EDP customer support about the players complaint and this is the email we received. Take notice that they compare their T&C with the likes of MightySlots (Real Vegas Online) although we could not find any similar terms from ANY of the links provided.

They also do a bit of double talking. Saying that the player cannot play while a withdrawal is pending (the player in question left $100 real money in their account after the $555 withdrawal) but also state that the "Casino never prohibits players to play with their real money".

The casino did in fact confiscate the players withdrawal of $555 and left him with only $100 in his real money account and made him start the bonus wagering requirements all over again.

Dear Sirs,

Thank you for your email regarding our Terms and Conditions.

Certainly the current situation has a very delicate nature and draws attention.

As per the Casino terms once player posted withdrawal it means it has been submitted for review by the Accounts Department and a start for cashout process. At this moment the funds are frozen in the system and player can not wager until the funds completely cleared.

Continuing wagering by a player leads to misleading and fraud and the Casino needs to void all pending withdrawals and funds.

Similar circumstances can be observed in many online gaming sites, for instance:

http://www.eurogrand.com/promotions-terms.php;
http://www.silveroakcasino.com/terms-conditions/
http://www.mightyslots.com/terms_use.shtml


Casino never prohibits players to play with their real money. But the situation here as you could see is completely different. Casino may find all similar situations as fraud and the Management makes decision as final on voiding any pending withdrawals unexceptionally at its discretion.

Dear Sir, as a professional gaming provider and you being an Audit/Investigation Company have strict rules to be followed and the rules and terms therein are posted in the main page for public.

Please reply back to this email without changing the subject line if you have further clarifications.

Sincerely,

http://support.eldoradopalace.com/

[vinylweatherman]

We contacted EDP customer support about the players complaint and this is the email we received. Take notice that they compare their T&C with the likes of MightySlots (Real Vegas Online) although we could not find any similar terms from ANY of the links provided.

They also do a bit of double talking. Saying that the player cannot play while a withdrawal is pending (the player in question left $100 real money in their account after the $555 withdrawal) but also state that the "Casino never prohibits players to play with their real money".

The casino did in fact confiscate the players withdrawal of $555 and left him with only $100 in his real money account and made him start the bonus wagering requirements all over again.

What a JOKE!!!!

Since when is playing with funds left behind after submitting a withdrawal a way to commit fraud. The withdrawal is frozen in the system as they say, so should NOT be affected by further wagering on funds left behind. MOST casinos do NOT find a problem with players submitting a withdrawal for part of their balance, and leaving some behind to continue playing with.

I did this at Club World because they only process $3000 per week. I played continually for TWO WEEKS, withdrawing $3000 per week as I went along. It was MY MONEY, and this seems to be the case here with this casino. The player withdrew some of their money, and played with the rest. Even if this WAS somehow a "fraud issue", it could NOT have ever affected the legitimacy of the initial withdrawal in any case, and if anything needed to be voided, it would be any funds remaining after the post withdrawal wagering.

I note in their reply about "other casinos" having similar terms, well they would, wouldn't they, as the latter two are ROGUE Virtual casinos, and I am not entirely convinced about the first either, as it WAS once a rogue of sorts, but I think it is now run by William Hill.

The Virtual casinos ALSO impose max cashouts when you play WITHOUT a bonus if you have EVER in the past used a bonus.

[maxd]

Before Christmas please ....

Fear not, it is days not weeks away.

Dear Sirs,
... Similar circumstances can be observed in many online gaming sites, for instance:

xhttp://www.eurogrand.com/promotions-terms.php;
xhttp://www.silveroakcasino.com/terms-conditions/
xhttp://www.mightyslots.com/terms_use.shtml ...

Note that Silver Oak is part of the Acerevenue Casinos group, rebrands of long-time rogues Crystal Palace.

Might Slots is part of the Curgam Malta Ltd group, currently on our "No Can Do" List.

The point being that they've chosen some real winners as their benchmark sites.