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I've been ripped off by casinos only 4 times in my life - out of hundreds and hundreds of sessions at god knows how many casinos (hundreds of casinos and poker rooms with only 4 rip-offs is pretty impressive for the online gaming industry imo).
Golden Palace came good and paid all winnings after a few months. Cirrus completely flat out stole my winnings, changing the T&C AFTER I'd requested withdrawal to exclude my first world (lol) country from being eligible to play. InterCasino (I'll get all your opinions on it later) really screwed up bad (I know this will surprise some of you as they have a really good rep).
And ROME CASINO yesterday was the 4th. Holy crap - I haven't quite yet seen such obscure, unprofessional and illogical behaviour from a casino manager on chat. I have screenshots, emailed chat transcripts, the works.
Will post the whole mess if anyone is interested, but the core story is:
- after seeing them on (casino.xxxxx.com - a big review site, don't want to give impression of spamming as I have nothing to do with casino.xxxxx.com), I was looking to see if Rome had VIP Blackjack or Jacks or Better 50 Line. Whilst I'm playing around with Play Money version, a CS type offers me a large bonus. Tells me if I deposit 5k, they'll give me 10k to play with. I say I have no interest in playing Slots but thanks all the same. He comes back saying I can play Video Poker at 12x deposit / bonus wagering requirement. This *almost* makes the whole thing close to even, which for me is generally a good % better HA than I can manage - and, as you can tell by the InterCasino gambling I did below (1.5 weeks worth), I'm not exactly an "advantage player" lol.
I agree on the deal and am promised as soon as I deposit 5k, they'll credit me with 10k (fully cashable) and I could start gambling straight away.
I send though credit card payment of 3k before their system blocks me. Asking what's wrong, the manager told me I've deposited "too much" and "too quickly" and that it's suspicious. I laugh at the 3k being a flag-trigger and refer him to my wagering at InterCasino (in image above). Also, please note this is the manager who minutes before TOLD me to deposit 5k - now he's saying I've deposited 3k and it's just too suspicious. Hilarious.
He apologises and asks for ID's, utility, scan of CC etc. I tell him we should worry about all that if I ever need to do a cashout. He insists I HAVE to send him the scans right then. I go through a world of pain to get these for him and they receive them. The manager has said (about 5 times by now) to start playing, start playing - I tell him I'll play when his behaviour stops being weird AND not before he credits the bonus as per our deal.
They call me a few times and are VERY weird on the phone (almost abusive at one point telling me to "JUST PLAY ALREADY" or something like that) so I demand they talk in chat. In chat they say security department is unhappy with my "large deposit" and my security docs. And that I should just play whilst they sort it out. I've had enough at this stage and request a withdrawal (I haven't played a hand yet).
I'm told I cannot withdraw. And that the Security department will need a day or two to 'analyse' my (very high resolution scans). I say "no problem, you wanna renege on a deal, just cash me out please". He tells me to go to the right Cashier area and then laughs in chat when I see "YOU CAN NOT WITHDRAW AT THIS TIME".
I tell him I'm going to charge back the credit card if he doesn't let me withdraw, and that WILL annoy my bank, MAY annoy their CC processing company, and will certainly annoy him when their CC processor raises costs.
At this stage, the MANAGER (casino Manager) goes weird. Starts telling me how much he "loves me" in chat, calling me "dear" over and over, saying how much we would have fun together - stuff like that.
I've called up my bank to charge back the cards (which will be easy considering I have 8 years of huge CC turnover but not one single charge back till now. I'm then sent a letter from Rome security saying my ID's are all in order.
I try to login to my account. I'm locked out completely. $3000 is not exactly "lose sleep at night" situation for me, but the weirdness of their actions and the behaviour of their drunk manager saying $3000 was the largest deposit they've dealt with (seriously? omg), then abusing me in chat and then locking my account with no notice and refusal to answer all emails should send them directly to ROGUE I think.
Anyone for some VERY large chat transcripts or screenshots? Some stuff in there from their management (almost certain he was drunk) which you will NOT have seen before in ANY chat, I'm sure of it - it's almost hilariously weird.
I recommend instant Rogue for Rome Casino.
(Edit: Oh, and now I see a bunch of other Rome is Rogue threads. Well, lol @ me then heheh...)
Originally Posted by winbig
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