DaVinci's Gold requesting notarized docs

[kernow]

Hello all,
I've read a few threads about casinos requesting notarized docs - are they well within their rights to do so?
I'm trying to withdraw $400 (hundred not thousand!) and DaVinci's want notarized docs!
I'm in the UK - and this must cost quite a lot and seems totally excessive for a $400 withdrawal - but can I do anything about it?
I've already sent them all the usual docs - and I've never been asked for notarized docs before in many many casinos and a good few years!
Thanks in advance

[thisisvegas]

Please pm me your username and email address and I can have the security team take a look. Asking for notarized documents from Rival only happens in extreme cases so my guess is there was good reasoning behind it. There isn't a history of this going on in the past 2 years.

John

[maxd]

Kernow, do keep us posted on how this progresses. A lot of players are being hit with the notarization thing so if John is able to cut through that particular knot I think there would be a lot of interest in that.

[kernow]

Ah, so others are having the same problem? I'll keep you posted - I've pmed him all the details...
Isn't this basically just a way of getting you to keep your money in the account (and lose it).
Always funny how they require so much information and corroboration when you try to withdraw, and yet you can deposit hassle-free.

[thisisvegas]

I don't think this has to do with any other casino or too many requests from Rival asking players for docs, especially notarized docs. We ask for docs from most players but in the cases of suspected fraud we ask for notarized docs. I don't want to accuse anybody here of that but when security asks for notarized documents usually it is a very serious issue and you can see on forums that that in 2 years this is rare and maybe the 2nd time I have ever heard of it being asked from Rival. This is not a case of the casino trying to keep funds and if it was then you should see many players on here saying the same thing.

John

[chuchu59]

This wave of asking for notarized docs, locking of accounts etc. is giving the Rivals a bad image. True, this didnt happen much in the past 2 years but incidentally this is happening just when other problems have surfaced. Although these are best resolved by use of PMs, I think some explanations should also be given to allay fears that there is something wrong at this range of casinos. Well, you dont have to release any personal details, just a brief on why such things have occurred.

Over to you John.

[kernow]

Originally Posted by thisisvegas

I don't think this has to do with any other casino or too many requests from Rival asking players for docs, especially notarized docs. We ask for docs from most players but in the cases of suspected fraud we ask for notarized docs. I don't want to accuse anybody here of that but when security asks for notarized documents usually it is a very serious issue and you can see on forums that that in 2 years this is rare and maybe the 2nd time I have ever heard of it being asked from Rival. This is not a case of the casino trying to keep funds and if it was then you should see many players on here saying the same thing.

John

Hi John,
Did you receive my pm? I sent it to you shortly after your original post. Thanks for helping me out with this.

[kakata]

Originally Posted by kernow

Hello all,
I've read a few threads about casinos requesting notarized docs - are they well within their rights to do so?
I'm trying to withdraw $400 (hundred not thousand!) and DaVinci's want notarized docs!
I'm in the UK - and this must cost quite a lot and seems totally excessive for a $400 withdrawal - but can I do anything about it?
I've already sent them all the usual docs - and I've never been asked for notarized docs before in many many casinos and a good few years!
Thanks in advance

what about DNA? Have you been asked for?
NOOOO?
So what are u complaining about?

[Kenny Lingus]

Originally Posted by thisisvegas

I don't think this has to do with any other casino or too many requests from Rival asking players for docs, especially notarized docs. We ask for docs from most players but in the cases of suspected fraud we ask for notarized docs. I don't want to accuse anybody here of that but when security asks for notarized documents usually it is a very serious issue and you can see on forums that that in 2 years this is rare and maybe the 2nd time I have ever heard of it being asked from Rival. This is not a case of the casino trying to keep funds and if it was then you should see many players on here saying the same thing.

John

Ok, Mr. Rep, why don't online casinos ask for documents BEFORE accepting a deposit? And I'm not picking on Rival by any means as I've witnessed this ploy before by other types of casino operations; but IMO, this "fraud" excuse is nothing but a big pile of crap if it comes after the acceptance of a deposit and the resulting game play. It appears that if the casino benefits from fraud so be it, but ask them to payout and it becomes one for "thorough investigation". How can this practice be justifiable?

[catrina m]

Its bad enough you have to email your drivers ID and copies of your bills that could be hijacked from an email, but to make you get these notarized!

If a brick and mortar started doing this it would fall flat on its ass in a month's time when word got out it was like applying for a bank loan to cash your win.

If you don't wan't the government regulating you why should you let an online casino act like its the govt. and enforce regulations that doesn't make sense.

If I ever get asked for notarized documents I will ABSOLUTELY quit gambling online. FOREVER

That is absurd.