Club World

[babs7262]

I am posting this message here because it is a legitimate complaint that is a non bonus issue and can effect all players, not just US players.

Beware if paying with a Visa or any credit card. The processors that CW use double dipped me twice in one week. The first time, I got an apology, the second time I was asked to show my statement from the bank. I sent the info. I got an email with another apology and "We are going to investigate it" I waited and emailed them with an easy proposal of crediting my account so I wouldnt have to get my bank involved for the 2nd time in a week.

I now get an email from them stating that since I went public in another thread (which I didnt even start) they are not going to give me the credit in my casino account to make up for it and not only that, They LOCKED MY ACCOUNT. I cant even go back in to get the proof for here. They sent me some proof (which actually helps me) but since we cant paste PM's from other people in here, you will have to trust my word.

I have been a member here for over a year 10/2006 and come in here and participate everyday. Anyone that knows me from here will know that I would not make a huge stink over this $38 double dipping if it werent true. Why would they lock me out for posting them ? I was defending them and felt bad for them and they say I was bashing them?

This is the last thread I will start and will not post anything new on ClubWorld because they are not worth it. I will however answer any questions as to not be rude if you have any. Dont worry Bryan, this is it. I said my piece and this is a valid non bonus complaint seperate from the ATB thread that i didnt even start. No flaring or rampages. This is it! Im just hurt because I defended them for over a year and played every day and they treat me like this.




Just a quick update and final one: just now got a PM saying they will reopen my account but cant deposit. You know what, they locked me out , i will uninstall and not go back in. They shouldnt of locked me out in the first place. That just shows how spiratic(sp) they are thinking. reopening so they dont look bad,? too late

[babs7262]

PLEASE move this, I meant for this to go to NON BONUS....I apologize for putting this here, Im just so mad I cant see

[winbig]

IMO, they had no right to lock your account before the issue was settled based on the sole fact that you came public with your complaint/situation.

If they no longer wanted your business, then fine...lock the account *after* settling the problem at hand.

This is complete BS. If a player makes a post that points out nothing but the FACTS of a situation, then what's the casino's problem? If they have nothing to hide, why try to suppress players from letting others know what happened to them, and be on the lookout so that it doesn't happen to others?

If the casino didn't want their dirty laundry aired in a public forum, then they shouldn't place themselves in a situation where it could happen.

[mishun]

YOU'RE HURT? FOR WHAT???

Online gaming has turned completely sour. Trust? Trust my ass. There is no trust in this industry anymore. NONE! If they will screw over their most loyal affiliates. What makes you think they give a damn about anyone else?

[babs7262]

This is where Petey is right about trusting too much and then getting hurt. Your right.

[winbig]

FWIW, I'd get screenshots of your transaction history, just in case it becomes an issue.

[Casinomeister]

Hi Babs,

I've spoken to the operator over the phone and your account was locked because you threatened them with charging back. It was only locked for an hour or two. I believe it's back open so you can review everything.

Babs, you may have made a mistake. Each one of your deposits shows that it was played out. The cash processors sometimes sends their debits in batches. This is what you might be seeing. These deposits are all legitimate; you just may have forgotten some of them. The casino is able to match each deposit with your play through. Just to let you know.

[clubworld]

We investigated this player’s claims thoroughly and it was clear that all the funds debited from her card were credited to her casino account and played on the games.

The evidence of this was supplied to the player however it was dismissed, regardless of the fact that her IP address and computer's serial number was logged against each deposit and each game played.

The account was deactivated for a short time as a precautionary measure as she indicated that she was going to attempt to defraud us. This is standard procedure and has no bearing on any other posts in any other threads. The account is currently open however the option to make further deposits has been removed.

We have made every effort at every stage of these proceedings to find an amicable solution, however we cannot give money to people purely in response to threats of fraud. Had she simply asked for a comp the $40 would have been in her account within moments.

Steve Morgan
Casino Manager

[babs7262]

First : I did not make a threat. I said "why dont we do it this way so we dont have to get my bank involved" I also told them that I would reverse the UNAUTHORIZED charges in which there are 2 if they dont refund it. Its not a threat, it was telling them how I was going to handle it and gave them an easier option.

It is not a mistake Bryan, I play $20 when I wake up in the morning and once in awhile I will make one at night. I did NOT make 2 deposits in one day in the morning. Also, Again, for over a year I am billed ClubWorld, never a processor.

I do not defraud people or companies for the fun of it and if I were it wouldnt be for $19.97 and $19.91 when I deposit around $600 a month or more. Ive been depositing over $600 a month for a year and now I am going to commit fraud over $38 and some change?

Im telling you, I did not make those deposits. This is happening to others as well which i will keep their confidence. Why do think I wont use a prepaid? Because you cant get that back if your robbed.

How come I dont have this problem with 3 dice? Ask Enzo if I ever asked him for a refund. I go months without winning and deposit on a daily basis yet I have never accused them of taking money or "forgetting" that I play. Go ask Club Player if I ever accused them after making several deposits or SuperSlots or any RIval. I just happen to pick the casino that has the fastest payouts to accuse? The one casino I love to play at? Go ask Play United if I ever reversed charges. The list goes on.......I am a reputable player and an honest player and I did not make those deposits. The only other casino I had this problem was with was an MG casino and that was dealt with.

I am finished defending myself. I dont know how they keep records or what they can do to make it look like I played when I didnt but this is not how to handle a long time customer.

[mishun]

BABS please keep in mind. Always pay attention to your warning signs. There's something telling you to leave that place alone. If you know they are stealing from you. Its a SIGN!

It's not about the $38 its the principle. You know a few years back. I broke a story about Party Poker stealing from the rake. If a player goes all-in (preflop) and everyone folded. They still took out a few cents from your large all-in and most people didnt even pay it no mind. Also, one senior accountant worked at a very large company. And he would subtract a few pennies from each employee payroll. When he finally was caught. He had stolen millions. So it happening every single day and they are making 100,000s of dollars. These casinos must make up for their short fall. Common sense will tell you this. Just look at how many casinos folded under the usa ban. Look at how many ewallets folded. Now what makes one thinks the casinos still active is doing good? They are not, and they are trying to stay afloat. And that means pinching from varies players from time to time. They are hurting BIG TIME!

Babs I know you are not LYING!