KING SOLOMONS

[Wagerjunction]

If that is the case then i am in total agreement with you Gary .

I will be taking up this issue with the marketing guys . I asked them what they used to make these offers and they told me old fun player databases that we are looking to convert .

I doubt that they would use an Affiliate database as that would be opening up a can of worms with myself and affiliates. I am in a very forunate position up until recently i reported directly to the CEO . This has changed with the expansion and growth of Windows Casino and we now have a CEO on the Casino side of the business . I would not tolerate mailing affiliates with Casino offers .

I will get back to you via PM re this

As for the other issues that were highlighted - there are reasons why King Solomons has been on 4 platforms over 10 years and i dont think that i need to discuss them . I am sure that this will be the final move . We dont actually like doing this believe it or not .

Vinyl in response to your posts -

People are more than entitled to their own opinions but until they actually own and run and take responsibility for a Casino and its staff and its players than it really is just another opinion.

I have been lucky enough to have been with King Solomons for the majority of its 10 years and i know how well they treat players .

That is why they have been around for 10 years . Every operation has its issues from time to time and KS is no different . We have never welched on a player and have always paid what is due to them .

[vinylweatherman]

Originally Posted by GrandAcesGeisha

If that is the case then i am in total agreement with you Gary .

I will be taking up this issue with the marketing guys . I asked them what they used to make these offers and they told me old fun player databases that we are looking to convert .

I doubt that they would use an Affiliate database as that would be opening up a can of worms with myself and affiliates. I am in a very forunate position up until recently i reported directly to the CEO . This has changed with the expansion and growth of Windows Casino and we now have a CEO on the Casino side of the business . I would not tolerate mailing affiliates with Casino offers .

I will get back to you via PM re this

As for the other issues that were highlighted - there are reasons why King Solomons has been on 4 platforms over 10 years and i dont think that i need to discuss them . I am sure that this will be the final move . We dont actually like doing this believe it or not .

Vinyl in response to your posts -

People are more than entitled to their own opinions but until they actually own and run and take responsibility for a Casino and its staff and its players than it really is just another opinion.

I have been lucky enough to have been with King Solomons for the majority of its 10 years and i know how well they treat players .

That is why they have been around for 10 years . Every operation has its issues from time to time and KS is no different . We have never welched on a player and have always paid what is due to them .

This is not the whole story. I was not "migrated" to Windows casino from any other prior platform. I had NEVER even played a fun account at Windows. It was indeed a marketing ploy, but must have used info from my accounts at King Solomon and the other defunct RTG sister to "migrate" me to Windows. It was never made clear that I had an existing account migrated to Windows from elsewhere, so I assumed it was a completely new account.

It is fortunately only a MINORITY of casinos that have different terms for UK players that are worse than for others, and if we were so "canny" why on earth would marketing see fit to entice us with the very bonuses that we are supposed to be "abusing".

The terms at Windows are not simply tightened up for UK players, they are a complete joke, 50x WR of DEPOSIT and bonus, on slots only, and even when the bonus levels are as low as 10%. I assume the slots are as random as elsewhere, and I can't see how even the canny Brits can outsmart the SLOTS - other games are a different matter, but these are excluded anyway, so "canniness" is irrelevant.

The problem with marketing opening an account as a form of offer is that if the player ignores, or does not receive, the offer, they have a dormant account they would be unaware of. If later they open their own account, they could indeed trip up on multiple account rules.

As a player, I will play where the offers are best, so where one casino has terms far harsher than it's peers, I will not bother with it, or will only play for a short while. When I played Windows, I thought the terms were harsher to protect the sign-up bonus, and indeed the majority of casinos do this, but to continue the same level of harshness for a regular player is not an attractive offer.

If any country was "canny", it would be the Americans, as they have gambled online far more, and for longer, than any other country, yet I never saw casinos having harsher terms for US players until UIGEA forced many out of the market altogether.

[Wagerjunction]

As previously stated Vinyl - your posts read rather prosaicly and your opinions that are scattered through the posts are often not correct

The problem with marketing opening an account as a form of offer is that if the player ignores, or does not receive, the offer, they have a dormant account they would be unaware of. If later they open their own account, they could indeed trip up on multiple account rules

The above is so laughable its not even funny. You’re telling us that we could not recognize an account opened by ourselves for Bonus purposes. Or are you saying that we are doing this maliciously - just in case an account is opened up in the future

If any country was "canny", it would be the Americans, as they have gambled online far more, and for longer, than any other country, yet I never saw casinos having harsher terms for US players until UIGEA forced many out of the market altogether.

Again you know the above and can back it up with facts and figures can you? I would personally want players from the United States back for a number of reasons .
They enjoyed their gambling and probably realize that there is no guarantee of you having to win despite the amount of money you put into a machine, so from a canny point of view yes you are probably correct – they are a lot more educated about gambling than a lot of other nations.

By the way Windows Casino now has its Malta License and they don’t dole those out to any Tom Dick and Harry.

Oh and Vinyl there is an easy way not to have to worry about bonus issues – don’t take em and you wont have to worry.

[jas2587]

Originally Posted by GrandAcesGeisha

We have nothing to hide and no issues to fear - even if it is a old thread -and i havent had the opportunity to ask a question -i think that i am allowed to am i not . Does not answering on a forum make the Casino a bad one ? I think not . I wish i could answer every thing on every forum but sometimes well you know there just isnt enough time .

if it takes you 8 months to reply to a post how much time do you need????

The player has the choice on wether to use it or not - it is a free money offer to players and we do try to migrate affiliate IDs across . In some instances it takes some time to be done because of operational issues on both our end and the software suppliers end but it is done . We choose to do this and apologise to player who feel that we are intruding . We are merely offering them a different product and a bonus . There are no financial details on the accounts and using the account for Money Laundering well ummm i think not .

I think you were one of the people that were questioning why we kept KS on 2 platfroms and then invented some stuff the Casino and i am talking about statements like this in particular



No players were ever locked out and the majority of our players were informed
We dont inform some players for obvious reasons . Do we have to inform all players Vinyl ? Does that also make us a bad casino ? Also the 2 platforms have been maintained because of my affiliates and i was the driving force behind that decision.

I have no issue with sharing information and telling people what the group are doing .

The terms and conditions are dependant on the region and as you live in the UK i think that you will find that the majority of Casino groups will have harsher terms and conditions for players from the UK as you are simly far to canny for us simple casino operators who know not what we do .

Finally there is a section on this site where my details are displayed quite openly and a few members use it to contact me when they have issues and i usually manage to resolve it for them . Please dont hesitate to contact me

...... ........ ...... ......if it takes you 8 months to reply to a post how much time do you need????

[jas2587]

Originally Posted by GrandAcesGeisha

If that is the case then i am in total agreement with you Gary .

I will be taking up this issue with the marketing guys . I asked them what they used to make these offers and they told me old fun player databases that we are looking to convert .

I doubt that they would use an Affiliate database as that would be opening up a can of worms with myself and affiliates. I am in a very forunate position up until recently i reported directly to the CEO . This has changed with the expansion and growth of Windows Casino and we now have a CEO on the Casino side of the business . I would not tolerate mailing affiliates with Casino offers .

I will get back to you via PM re this

As for the other issues that were highlighted - there are reasons why King Solomons has been on 4 platforms over 10 years and i dont think that i need to discuss them . I am sure that this will be the final move . We dont actually like doing this believe it or not .

Vinyl in response to your posts -

People are more than entitled to their own opinions but until they actually own and run and take responsibility for a Casino and its staff and its players than it really is just another opinion.

I have been lucky enough to have been with King Solomons for the majority of its 10 years and i know how well they treat players .

That is why they have been around for 10 years . Every operation has its issues from time to time and KS is no different . We have never welched on a player and have always paid what is due to them .

you say in another post "I have no issue with sharing information and telling people what the group are doing"
but then post here
"As for the other issues that were highlighted - there are reasons why King Solomons has been on 4 platforms over 10 years and i dont think that i need to discuss them . I am sure that this will be the final move . We dont actually like doing this believe it or not"

I bet you don't like doin it just like you cant say why 4 different platforms

[vinylweatherman]

Originally Posted by GrandAcesGeisha

As previously stated Vinyl - your posts read rather prosaicly and your opinions that are scattered through the posts are often not correct



The above is so laughable its not even funny. You’re telling us that we could not recognize an account opened by ourselves for Bonus purposes. Or are you saying that we are doing this maliciously - just in case an account is opened up in the future



Again you know the above and can back it up with facts and figures can you? I would personally want players from the United States back for a number of reasons .
They enjoyed their gambling and probably realize that there is no guarantee of you having to win despite the amount of money you put into a machine, so from a canny point of view yes you are probably correct – they are a lot more educated about gambling than a lot of other nations.

By the way Windows Casino now has its Malta License and they don’t dole those out to any Tom Dick and Harry.

Oh and Vinyl there is an easy way not to have to worry about bonus issues – don’t take em and you wont have to worry.

Laughable, no - there have been a number of complaints where players have had winnings confiscated due to some obscure account from many years ago that they have no recollection of. Often, the casino has changed names, and platforms, since the player opened the original account, and they open a new account at what they believe to be a new casino, only to have "duplicate account" thrown at them when they win. No doubt, a casino group can track how an old account came about, but so many choose to use this unfortunate circumstance to screw over a hapless player, rather than see it was an unintentional mistake. This is not to say that King Solomons or Windows would use this excuse (certainly not with a Maltese licence), it is just that many do, and it is all trust in this largely unregulated business.

As for Brits being so much more "canny", is this just opinion, or can you prove this with facts and figures, and show that it is necessary for Brits to have 50x WR, where Spaniards have 8x or 15x - such a HUGE difference, and on slots bonuses too - how do you play "canny" on your SLOT games, double up on 4 Soft Cherries

Oh and Vinyl there is an easy way not to have to worry about bonus issues – don’t take em and you wont have to worry

Quite, and if I don't like the terms, I don't take the offer - which is why I ignore all those "Windows Gazzette" offers However, if there are bonuses and promotions on offer elsewhere, I will play these before considering play without claiming bonuses, simply because such promotions offer better value.
Having to wager £1250 for a £5 Non-cashable bonus at Windows casino is a joke, and I did not even claim that bonus, it was planted by the software, and replaced a better bonus offered in a mailer, which although still 50x WR, was at least 100% and not 10%

The issue with bonuses is that the casinos are based around this model, and game payouts are lower than they might be otherwise because the casino has to factor in the additional value to players of the bonus offers. If I play at a casino offering generous bonuses, but am excluded partly or wholly from the generosity, then I am at a disadvantage. For play without any prospect of bonuses, there are the growing breed of "Zero Lounge" casinos, so why play anywhere else in such circumstances.


The main "roguish" issue surrounding your group has nothing to do with bonuses, it is about the opening of new casino accounts with your recently aquired casinos on behalf of players at the old Wager Junction casinos, and then telling them it has already been done and has a free chip sitting there for them. Players could be INVITED to open an account with a special bonus, but they should at least be given the chance to do the opening themselves, or not, as the case may be.
Every time a player has an unwanted Wager Junction account opened for them by your marketing team, there is the risk they will sound off here about it, and probably as a complaint - this is what has been happening so far. Each time someone makes this type of complaint, it is another morsel of negative publicity, and this is how a casino can slowly move from being seen as good, to being seen as "bad", often with the operator not even noticing.

There was the same trouble with other groups opening Payspark accounts on behalf of players without asking first - this created quite a stink, and for the same reason, the fact it was done without asking the player if they wanted it done. The need to accept such accounts by "activation" does not make it a lesser act, the perceived, if not actual, damage has been done to the bond of trust.

[Audioz]

I've played at KS about one year and sometimes i could win a little thing, but sometimes i've certainly also lost someone, but that's very normal.

The only problem was, that i got at the beginning everytime paid within 3 working days, but after one year i would make a withdrawal back to my Neteller account, on which i've deposited, my withdrawal was declined after 5 days, without any reason and as i asked the support per e-mail, because the live chat was never available in this year, i never got any respond from them, so after 3 emails and 1 month without any answer i wrote them only a last email, that they should close my account, because it have no sin for me, to play/deposit at any casino, on which i can't get paid anymore, without any reason!
Needless to say, that my balance (ok it was only(?) about $500) was going down to zero after 1 month, because nobody will wait such a long time and this even without any response from their support(?)

Then i gave my money better to the Rogue RTG Casinos, because there i have more chance, to get my withdrawals and they also answer me in live chat, if i use them

[vinylweatherman]

Originally Posted by Audioz

I've played at KS about one year and sometimes i could win a little thing, but sometimes i've certainly also lost someone, but that's very normal.

The only problem was, that i got at the beginning everytime paid within 3 working days, but after one year i would make a withdrawal back to my Neteller account, on which i've deposited, my withdrawal was declined after 5 days, without any reason and as i asked the support per e-mail, because the live chat was never available in this year, i never got any respond from them, so after 3 emails and 1 month without any answer i wrote them only a last email, that they should close my account, because it have no sin for me, to play/deposit at any casino, on which i can't get paid anymore, without any reason!
Needless to say, that my balance (ok it was only(?) about $500) was going down to zero after 1 month, because nobody will wait such a long time and this even without any response from their support(?)

Then i gave my money better to the Rogue RTG Casinos, because there i have more chance, to get my withdrawals and they also answer me in live chat, if i use them

This is another "morsel of negative publicity". As far as this player was concerned, his payment should have arrived as per normal in Neteller, as he had deposited that way. The withdrawal was declined, why? That was a mystery to him, because the casino would not reply to attempts made by him to find out. Naturally, in time, this worked in the casino's favour as he played the balance away in the end, and now the problem has gone away.

This has been a complaint levelled at Wager Junction before, lack of response from CS despite several Emails, and Live Chat never working, or not working properly. Whan it does work, the CS on it seem a bit clueless at times. I once tried to get a minor problem resolved at KS, gave my details, but was repeatedly told by CS that I didn't have an account. I had to give up due to the slowness of live chat, it is not really suited to a discussion, but rather asking a question and getting an answer. Emails were ignored, and I finally only got it resolved by phoning them and having the necessary discussion where I found out it was an inadequacy in the way back office functions are set up that lead to CS on live chat not being able to find my account, which was mainly due to there being more than one "King Solomon's casino". Now, it seems there were 4!!!!

[Audioz]

The funny thing on the whole story is, that a half year after this i got an email from them, that i can get a 100% bonus up to $100 if i return now!

What a bad joke was this please?

But there are enough other RTG Casinos out there, on which we can play and we know, that we got paid within some hours, or at least within 1-2 days!

[vinylweatherman]

Originally Posted by Audioz

The funny thing on the whole story is, that a half year after this i got an email from them, that i can get a 100% bonus up to $100 if i return now!

What a bad joke was this please?

But there are enough other RTG Casinos out there, on which we can play and we know, that we got paid within some hours, or at least within 1-2 days!

Did they EVER explain why your original withdrawal was declined?

There is no point playing at a casino where you cannot be confident of being able to get a reply from CS, no matter how good the offer.

It's no consolation given that their lack of response lead you to fritter away $500 that you had intended to withdraw.