actiononline are bouncing me around

[vinylweatherman]

I complained to playtech last weekend, and received an acknowledgement but have heard nothing since. I included a link to this thread in my complaint and said that clearly others are being affected as well as myself.

I'll give them another few days for a response, then if nothing comes I'll pitch a bitch and see if Bryan is interested.

I don't know if it's relevant, but the last time I spoke to actiononline on the phone, there was an awful lot of laughing going on in the background. Sounded like party time there.

Well, if this was the CS, seems they have an awful lot of time to kill, they should therefore be utilising it by getting through player queries, not "larking around" as seems to be the case. They could start by switching on or fixing their main mail servers - this makes it look more like a deliberate action, or inaction, rather than them being the victims themselves of network problems.

This really does look like the proverbial sinking ship, yet the only thing that seems to still work is the deposit taking software. This is so important to Playtech that it is a case of "We'll get back to you", and if anything crooked really HAS been going on, the fact that Playtech sat around and waited, (or looked the other way), is not going to be forgotten by players. If Playtech took this seriously, they would not just ignore the fact that they are not even getting replies themselves, they would "shoot first and get an explanation later", I.e, pull the plug on the casino UNTIL they received a proper reply and resolution plan.

[cristra]

I have the exact same problem!
My first withdrawal attempt was on March 13th. Since then, failure notices keep coming back from my e-mails sent at:
customerservice@actiononline.com,
cashier@actiononline.com,
support@actiononline.com,
and customerservice@actiononlinecasino.com.
I have tried all these addresses in order to send the scanned copy of my ID. I have also tried the fax number... the line was permanently busy for me too. The money (360 EUR) keeps coming back to my account as the documents requested for the first withdrawal are not reaching their destination.
Six weeks ago, I have repeatedly sent a complaint to the Kahnawakee Gaming Commission, as they are the licensing authority for Action Online casino. Mr. Billie Jo Peterson (from the KGC) replied to me more than once saying that he has been in contact with the casino and that he asked for my account details… I believe that in fact he couldn’t reach them too… I have contacted Playtech also… they did nothing about it. I have contacted the Interactive Gaming Council, since their link is on AO’s home page… they didn’t bother to answer at all.
And, last but not least, I have sent a PAB about it twice, but with no response from casinomeister.
It is disappointing! I have nobody else to turn to and I think that we are facing a fraud tolerated by the authorities of this industry. It is interesting that their customer support answered my questions regarding the withdrawal procedure which I asked before I finished playing their bonus… that leads me into thinking that they are responsive until you want your money back.

I am still sending complaints to KGC and Playtech hoping that maybe somebody will wake up.

[pangloss]

I have nobody else to turn to and I think that we are facing a fraud tolerated by the authorities of this industry......

I am still sending complaints to KGC and Playtech hoping that maybe somebody will wake up.

Thank you for sharing crista. Yes I have the scent of fraud in the nostrils over this one too. Nobody but nobody will do anything or respond in any substantive way to a growing conga line of complainants.

I await PlayTech to communicate with it's Licensee to clarify the circumstances surrounding this inexcusable situation. How is it that PlayTech can not even furnish an explanation as to the status quo of ActionOnline? What are they hiding? Where's the Licensee hiding? We all waiting patiently to hear. How many more months will PlayTech allow a rogue Licensee take deposits without any intention of paying players?

A major SW provider does not know where or how to locate a current deposit taking Licensee. Can you blame the USA kicking these unaccountable organisations from it shores?


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[Casinomeister]

...last but not least, I have sent a PAB about it twice, but with no response from casinomeister...

I have your PAB from the 26th - unfortunately this came in as soon as I was working on some other projects - and then out of town, but I'm planning to catch up with today. Sorry for the sloooowness, but it'll get done

[cristra]

The KGC doesn’t even get my e-mails anymore… they behave exactly like Action Online casino. I’ve tried to contact them 3 times this week, after more than 3 weeks of silence, and the same automatic response comes back:

DELIVERY FAILURE: Maximum forwarding loop count exceeded. Message probably in a forwarding loop. Examine Forwarding Address of intended recipient in Domino Directory.

I’ve e-mailed PlayTech as well, but they don’t want to do anything about it.
Interestingly enough, the e-mails to customerservice@actiononline.com are not bouncing anymore, but no replies are coming back either.

siegfriedB, pangloss ... have you managed to do get something done ?

[siegfriedB]

No news here I'm afraid. My last emails to actiononline didn't bounce either, but haven't been replied to, and when I phoned they said they hadn't received anything. I complained to playtech nearly two weeks ago and have heard nothing.

[pangloss]

Same here - nothing, zilch, zero, not a whisper. And still affiliates are recommending this casino to play. I think there is a liability here at the affiliate level. Since the affiliate i signed up thru is located within my jurisdiction I am confident I sue the Casino concerned at my local court and join (attach) the affiliate to the action. Even if the offending affiliate is not found to be 100% responsible the Law here would oblige the affiliate to compensate me for 100% of my loss leaving the affiliate to recover the remainder direct from the casino.

A prime example of this wold be the Fortune Lounge situation where no affiliate on planet Earth could claim ignorance.

In this way affiliates would think twice about linking rouge casinos. And no links to rogue casinos would make the world a better place.

I think a test case is on its way.


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[vinylweatherman]

Same here - nothing, zilch, zero, not a whisper. And still affiliates are recommending this casino to play. I think there is a liability here at the affiliate level. Since the affiliate i signed up thru is located within my jurisdiction I am confident I sue the Casino concerned at my local court and join (attach) the affiliate to the action. Even if the offending affiliate is not found to be 100% responsible the Law here would oblige the affiliate to compensate me for 100% of my loss leaving the affiliate to recover the remainder direct from the casino.

A prime example of this wold be the Fortune Lounge situation where no affiliate on planet Earth could claim ignorance.

In this way affiliates would think twice about linking rouge casinos. And no links to rogue casinos would make the world a better place.

I think a test case is on its way.


...

Have you made a formal complaint to the affiliate?

This would strengthen your case, as it would show the court that the affiliate was made aware of the situation, but chose to ignore it and continue to promote the casino. The court's main interest is probably going to be related to the promotion of a casino by an Australian based affiliate to Australian residents whilst said casino is having serious and long standing problems. You should also get a certified screenshot of the website, showing that the regular promotional programme has not been updated since February, another indication that they may have effectively become insolvent.

Any company that trades whilst insolvent is breaking the law, at least here in the UK.
While it might be seen as unfair just to pick on one affiliate among those who still promote the rogues, any court case will make other affiliates think twice about keeping links to operations that are unable to pay out to winning players.

I rather suspect they are hoping enough deposits will come in until they have enough to pay the withdrawals - this is effectively what "trading while technically insolvent" is. If these new deposits result in net winnings, the casino are in an even deeper hole.
While they may come out of hiding and say it was all a silly mistake, I doubt anyone will believe that given the length of time this "fault" with their CS servers has gone on for.

[Casinomeister]

Have you made a formal complaint to the affiliate?...

Feel free to name and shame - no affiliate should be dealing with a casino that is either totally inept or crippled financially.

I'm working on these PABs at the moment.

[cristra]

I've informed the webmaster of the site from which I signed-up at Action Online, but I don't think he is to blame. There are a lot of casinos and I don’t think that it is possible to know exactly when one of them becomes rogue. The site contains warnings regarding the casinos listed in the casinomeister’s rogue or not recommended section and I’m sure that after this incident the link to Action Online will disappear.
That reminds me… has anyone been able to log in to the casino’s software recently?

Finally, after the last 4 failure notices from their site, I have received another reply from the KGC (the ones that I think are realy responsible for this mess):

Hello Cristian,

I have been looking into it for you. I'm waiting for the operator to
reply back to me. As soon as I hear something I will let you know. Sorry for
the long wait.

Sincerely,

Kitty Zachary
Administrative Support Clerk
Kahnawake Gaming Commission

It sounds exactly like the other 3 replies I got from them!
I hope that maybe Bryan will manage to get the money out of there…