GRAND MONACO CASINO SENDS ME A CHECK ON A CLOSED BANK ACCOUNT

[looknolines]

Before I want to comment on this I would rather want to make a full investigation into the matter for you and would really appreciate it if you can email us at support with your casino account information and mark it for my attention.

If you can do this for me it will really be appreciated and I will make sure that it is worth your wile


This is almost like a sick joke.... there are no records of me sending the first 2 emails but i sent them directly from the casinos 'help' menu, which is a form that the casino provides it's players to fill out, for many various reasons. I directed them to 'support' and put attention mario. When both of those attempts failed, I then emailed you at the address you gave me, and I provided all of the information you requested. Did you get this email? This is what you call,'making things worth my while?' It seems we are back to square one...me waiting for a response from the casino... i know, 24-48 hours. Still, no check in the mail and really, not even sure if a check has been sent. According to live help, sending me another check was clearly NOT an option!! For every 7 day period that goes by, the check cashing place adds an additional 25.00 penalty fee and all I can do is 'wait for the casino to investigate and hope that there really is a check in the mail.' What really is there to investigate....it just seems so ridiculously SIMPLE... pay me for the withdrawal i made that the casino,for whatever reason,wrote me a check for, on a closed account. Every adult knows that if you cash a bad check... penalty fees will occur and that the person cashing the check is the one held responsible. Last but no least... quit telling me about california legislation and legislators making it hard for US players to withdraw. I didn't deposit my money with the legislators... i made my deposit at your casino. When a player makes a deposit and a casino accepts it, there is an implied promise that the casino can fulfill ALL obligations to that player, including withdrawals. The only thing worth my while at this point is getting reimbursed the 650.00 and hearing that the casino is also going to pay all of the penalty fees. I really would like to just be able to say that this whole ordeal is over but because the casino can't give me any straight answers and no two people will give you the same answer... there seems to be no end in sight.

[Mario]

Before I want to comment on this I would rather want to make a full investigation into the matter for you and would really appreciate it if you can email us at support with your casino account information and mark it for my attention.

If you can do this for me it will really be appreciated and I will make sure that it is worth your wile


This is almost like a sick joke.... there are no records of me sending the first 2 emails but i sent them directly from the casinos 'help' menu, which is a form that the casino provides it's players to fill out, for many various reasons. I directed them to 'support' and put attention mario. When both of those attempts failed, I then emailed you at the address you gave me, and I provided all of the information you requested. Did you get this email? This is what you call,'making things worth my while?' It seems we are back to square one...me waiting for a response from the casino... i know, 24-48 hours. Still, no check in the mail and really, not even sure if a check has been sent. According to live help, sending me another check was clearly NOT an option!! For every 7 day period that goes by, the check cashing place adds an additional 25.00 penalty fee and all I can do is 'wait for the casino to investigate and hope that there really is a check in the mail.' What really is there to investigate....it just seems so ridiculously SIMPLE... pay me for the withdrawal i made that the casino,for whatever reason,wrote me a check for, on a closed account. Every adult knows that if you cash a bad check... penalty fees will occur and that the person cashing the check is the one held responsible. Last but no least... quit telling me about california legislation and legislators making it hard for US players to withdraw. I didn't deposit my money with the legislators... i made my deposit at your casino. When a player makes a deposit and a casino accepts it, there is an implied promise that the casino can fulfill ALL obligations to that player, including withdrawals. The only thing worth my while at this point is getting reimbursed the 650.00 and hearing that the casino is also going to pay all of the penalty fees. I really would like to just be able to say that this whole ordeal is over but because the casino can't give me any straight answers and no two people will give you the same answer... there seems to be no end in sight.

Hi there Looknolines,

It seems like there was an issue on our mailing servers and we did retrieve your email and we will investigate into the matter for you.

Please accept our apology in this matter and I will do everything in my power to resolve this matter for you ASAP.

Thanks
Mario
CSC Supervisor.

[looknolines]

mario......the only thing i want to know is, has the casino really sent me another check or not?? Since i have sent you the information you requested, i haven't heard anything from you!! What are you investigating and how hard is it to tell the truth?? What has the casino really done to fix this issue? You have basically done no more than anyone else i have encountered at this casino..except make more promises that haven't been kept. What was worth my while about having to email you 3 times before you even got my message and then you didn't write me back to acknowledge acceptance, it was signed, Grand Monaco support. I need to give the check cashing place a straight answer. Just because you don't think it's important to tell people the truth doesn't mean that I want to fall into the same category as you. It has been well over 48 hours since you have received my email and as expected.. no answers...

[looknolines]

maybe if you spent less time investigating and spent more time actually doing something to fix your mistakes....people like me would get far less frustrated!!! I just want a simple yes or no answer ... has a check been sent or not?

[Mario]

Hi there Looknolines,

Hope you are well.

To keep it short yes your check of $650 is on its way.

The check was sent on 6th of March and it does take three weeks to reach you which should be next week.

Yes, you are correct we did make a mistake by sending the checks via regular mail and not courier. That was something what was overlooked and we should have rather sent this via speed mail or courier.

Please do understand we did try to do the right thing, sending checks not linked to the casino, but this was unfortunate that this had to be dragged out for so long.

I would like to thank you for the patients which you've shown and I truly believe that this will never happen again.

Yes you've got all the right to be upset and frustrated but we would like to inform you that we will do everything in our power to make sure that you get your funds.

However I would like to ask you to send us proof of the charges which you've occurred due to this ordeal so that we can verify and get authorization to reimburse these charges for you.

Also for future references we've activated EcoCard as an deposit and withdrawal options for US players and we've had some players making and receiving there winnings via this option without any problems or concerns.

We suggest that in future you use this option for all your transactions.

I will be in touch to make sure that you do receive your funds and that this matter is resolved as soon as possible.

Kind regards
Mario
PlayShare Group Representative

[jinnia]

Jon-Jon, Mario, whom it may concern----

My emails to G3Partner and Playshare affiliates are being completely ignored, maybe I sent during the time you were having a problem with receiving emails??

On -
March 13, 2007 I email Jon-Jon ( jon-jon@playshare.com ), about not being able to log into my affiliate account, several hours later, I emailed Lawrence ( lawrence@playshare.com ) about the same problem, never heard from either one.

On March 16th I emailed Cherylann ( cherylann@playshare.com ), Jon-Jon ( jon-jon@playshare.com ), and G3Partners support ( support@g3partner.com ), not one word from them at all.

On March 18th, I emailed Lawrence ( lawrence@playshare.com ) and G3Partners support ( support@g3partner.com ), again!!

To this day I have not heard one word at all, and still can not log into my affiliate accounts at either place.

All their clients have been removed from my site, if they are ignoring affiliates, then how would it be possible to help on any issue a player might have with them?

[Da_Gambla]

Mario -

First off, respect. There are very few threads on non-payment issues in which a casino rep has intervened on this level. I hope you make it good for the original poster.

I visited Grand Monaco this evening after reading this thread, as I am looking for a place to open a new account. First thing that didn't sit right was the fact that nowhere on the Deposit or Withdrawl sections is there any mention of EcoCard, unless I missed it... is this something new that simply hasn't been added to the website yet?

I, for one, have absolutely no issue with ACH. If you are a legitimate business entity, I will afford you any necessary information to get my funds to my bank. Paranoia is not something I'm afflicted with, so if you are having success with ACH and not experiencing the dreaded 'stuck in processing' or other rediculous delays that everyone is posting about, then you might have a new customer.

Your Withdrawl section states clearly that there is a 24 hour reversal period. Agreed, no problem. Under ACH it then states 5-8 working days for initial withdrawl, 3-5 working days thereafter. Let's hypothesize that I have already made an initial withdrawl and received my funds, and are now requesting a second withdrawl. If I request this on Monday, Tuesday would be the end to the reversal wait, correct? Are you able to tell me that my bank would receive the ACH funds by Friday (at earliest) or the following Tuesday morning (at the latest)?

I simply want to understand what is expected. You expect me to fund my account. You cannot and will not do business until I do. I expect you to adhere to what is listed on your website, without any misinterpretations, which is why I'm asking this publicly. Your site states "Once the cash out has passed through the pending cycle [the reversal period as I am understanding it] it moves automatically forward for processing.". What might be misunderstood is the 'processing' part. Does that mean funds in 3-5 days as stated, or is there a 'processing' timeframe between the 'pending cycle' and actual funding? I ask in all seriousness, because there is post after post on these forums of casinos telling players their cashouts are 'stuck in processing' with no further explaination...

If this all appears as easy and convenient as listed on your Withdrawl section at the website, then I will move forward in creating an account with GM. I guarantee at least a few others back here searching for a casino who has it 'figured out' now will also follow suit.

Thank you for your time,
- Keith

[Mario]

Jon-Jon, Mario, whom it may concern----

My emails to G3Partner and Playshare affiliates are being completely ignored, maybe I sent during the time you were having a problem with receiving emails??

On -
March 13, 2007 I email Jon-Jon ( jon-jon@playshare.com ), about not being able to log into my affiliate account, several hours later, I emailed Lawrence ( lawrence@playshare.com ) about the same problem, never heard from either one.

On March 16th I emailed Cherylann ( cherylann@playshare.com ), Jon-Jon ( jon-jon@playshare.com ), and G3Partners support ( support@g3partner.com ), not one word from them at all.

On March 18th, I emailed Lawrence ( lawrence@playshare.com ) and G3Partners support ( support@g3partner.com ), again!!

To this day I have not heard one word at all, and still can not log into my affiliate accounts at either place.

All their clients have been removed from my site, if they are ignoring affiliates, then how would it be possible to help on any issue a player might have with them?

Hi there Jinnia,

Thank you for letting us know and I would like to inform you that Jon-Jon and Lawrence has been informed about this.

And I'm sure that they will get back to you ASAP.

Speak to you soon.

Best Regards
Mario
PlayShare Group Representative

[Jon-Jon]

Hi Jinnia

I responded on the 13th when I got your mail, and today (with the mail attached ), and also pm'ed you on gpwa

All the best

Jon-Jon, Mario, whom it may concern----

My emails to G3Partner and Playshare affiliates are being completely ignored, maybe I sent during the time you were having a problem with receiving emails??

On -
March 13, 2007 I email Jon-Jon ( jon-jon@playshare.com ), about not being able to log into my affiliate account, several hours later, I emailed Lawrence ( lawrence@playshare.com ) about the same problem, never heard from either one.

On March 16th I emailed Cherylann ( cherylann@playshare.com ), Jon-Jon ( jon-jon@playshare.com ), and G3Partners support ( support@g3partner.com ), not one word from them at all.

On March 18th, I emailed Lawrence ( lawrence@playshare.com ) and G3Partners support ( support@g3partner.com ), again!!

To this day I have not heard one word at all, and still can not log into my affiliate accounts at either place.

All their clients have been removed from my site, if they are ignoring affiliates, then how would it be possible to help on any issue a player might have with them?

[Mario]

Mario -

First off, respect. There are very few threads on non-payment issues in which a casino rep has intervened on this level. I hope you make it good for the original poster.

I visited Grand Monaco this evening after reading this thread, as I am looking for a place to open a new account. First thing that didn't sit right was the fact that nowhere on the Deposit or Withdrawl sections is there any mention of EcoCard, unless I missed it... is this something new that simply hasn't been added to the website yet?

I, for one, have absolutely no issue with ACH. If you are a legitimate business entity, I will afford you any necessary information to get my funds to my bank. Paranoia is not something I'm afflicted with, so if you are having success with ACH and not experiencing the dreaded 'stuck in processing' or other rediculous delays that everyone is posting about, then you might have a new customer.

Your Withdrawl section states clearly that there is a 24 hour reversal period. Agreed, no problem. Under ACH it then states 5-8 working days for initial withdrawl, 3-5 working days thereafter. Let's hypothesize that I have already made an initial withdrawl and received my funds, and are now requesting a second withdrawl. If I request this on Monday, Tuesday would be the end to the reversal wait, correct? Are you able to tell me that my bank would receive the ACH funds by Friday (at earliest) or the following Tuesday morning (at the latest)?

I simply want to understand what is expected. You expect me to fund my account. You cannot and will not do business until I do. I expect you to adhere to what is listed on your website, without any misinterpretations, which is why I'm asking this publicly. Your site states "Once the cash out has passed through the pending cycle [the reversal period as I am understanding it] it moves automatically forward for processing.". What might be misunderstood is the 'processing' part. Does that mean funds in 3-5 days as stated, or is there a 'processing' timeframe between the 'pending cycle' and actual funding? I ask in all seriousness, because there is post after post on these forums of casinos telling players their cashouts are 'stuck in processing' with no further explaination...

If this all appears as easy and convenient as listed on your Withdrawl section at the website, then I will move forward in creating an account with GM. I guarantee at least a few others back here searching for a casino who has it 'figured out' now will also follow suit.

Thank you for your time,
- Keith

Hi there Keith,

Hope you are well.

Thank you for your kind words and interest in our casino.

We do believe that the only way in how we can get tops is by being honest and giving our players the service which they deserve.

We are working hard at getting around the US legislations which affects everyone and we can tell you that there are a couple of things in the pipeline.

About the deposit and withdrawal pages, these pages are a bit outdated and we are currently updating it to reflect the correct information due to the ever so changing circumstances which the legislations has caused and it should be updated closer to the end of this week with all the relevant information.

EcoCard is an option at the casino for depositing and withdrawal so you can feel free to make use of this option.

In regards to ACH transfers, which are a global occurrence and affect if not all Microgaming casinos, unfortunately we are also affected by this ordeal. But this does not mean that we are not trying our utmost best to get this resolved.

The thing is what allot of players are concerned about, which is understandable, will they get there money.

Your winnings are guaranteed and it is not a case of getting the funds but just when one will get it.

If it means that we need to fly over and give you your funds personally, that is what we will do.

So yes, the processor which was used in February did not work as well as what we hoped for and this caused allot of frustrations and concerns.

We will be the first ones to admit that we've made mistakes if needed but we do believe that the ACH transfer matter has been resolved and for the last month it seems like there has been no issues with the new processor.

The ACH transfer period is 3 to 5 business days.

Just a reminder that you can bypass the 24 hour pending period by getting in contact with us and requesting to flush your account with your winnings which we will gladly do for you.

We do hope that this has answered your questions and feel free to let me know if you have any further concerns.

Best regards
Mario
PlayShare Group Representative.