MicroGaming software glitch !!??

[gidi42]

40 days ago I played Nostalgia casino (which I like a lot), and had a very strange problem.
in the BJ table the software showed me different cards then the cards that was in the table (attached screen shots).
because of this I lost my 500$ hand!!
the problem was not here, it was in the casino and microgaming respond -
when I told them about it and showed them the screen shots, I got the below respond -
"If your software displayed otherwise it was the result of a glitch, for which I apologised"!!!!
I asked them to forword this issue to the casino manager, cause I did not believe that I got this answer, I play them for more then 2 years with very high stakes, no answer since... (very disappointing for me)
I would like ot know if someone else had the same problem in this casino or other, and what to do in order to -
1 - get my lost money
2 - wake microgaming to fix this problem!

G

[tim5ny]

Wow! That's weird!.. and at your bet size, I'd be concerned also!

[soflat]

They owe you $1250.

[winbig]

They owe you $1250.

No...they owe him $500. a "malfunction" voids the hand.

Whos to say it was really a BJ? Best case scenario here is the bet is returned...

[Simmo!]

This is a very similar scenario to one I had on Mega Moolah recently which with the casino's help I took up with MG. The outcome was that MG keep detailed backend stats info on each hand/spin and a bug in the display caused a different result to be shown. They sent me the Stats info sheet from their admin system as it happens.

The standard wording is that a malfunction voids the hand so Winbig is right. Although in some instances a goodwill gesture has been known to go some way to appeasing the situation, especially in light of you finding the bug for them!

My advice would be to pursue it with Nostalgia and not MG as they will have better contacts and more interest in you. In my case, they issued a bug fix and instructed casinos to refund all losses made in the 3 days between the release of the game and the bugfix going in, although this case it is probably different. You may also find, like I did at my casino, that Nostalgia comp you for the trouble, though obviously that's down to them.

[jerrylee]

I see two issues here.
1. the obvious one that A is being miscounted.

2. notice the times on both screenshots
game played at 3:39
playcheck at 3:58
but hand transaction recorded at 9:35PM?

There's something fishy there...gidi42 care to explain?

[Slotster!]

I see two issues here.
1. the obvious one that A is being miscounted.

2. notice the times on both screenshots
game played at 3:39
playcheck at 3:58
but hand transaction recorded at 9:35PM?

There's something fishy there...gidi42 care to explain?

That all adds up to me... Six Hour time difference between where he's playing and the casino time. Hand hit at 3:35, screenshot at 3:39 - PlayCheck (after scrolling through and finding!) at 3:58.

Obviously his PC will show his local time, whilst playcheck will (presumably) show casino time.

From someone who regularly takes screenshots etc - that looks about spot on.

[Marco85]

Hello Guys
Played 2 weeks ago.
at pheonician (once was nostalgia bro ).
I had 2 times I got the exact same problem and I took a picture of them, below.
I even did not send it to the casino cause I just didn't think someone will look at it, but now maybe someone will start.
after those 2 times I just stop playing there, too many opportunities to error.
even thou, if you play slow, you can notice the problem by the mismatch between the numbers and the cards, and then exit the game and return to it and then you can see the correct cards.
But I dont think it is fun to play like that!!
go get them gidi, and hope I would benefit from this as well

[jerrylee]

That all adds up to me... Six Hour time difference between where he's playing and the casino time. Hand hit at 3:35, screenshot at 3:39 - PlayCheck (after scrolling through and finding!) at 3:58.

Obviously his PC will show his local time, whilst playcheck will (presumably) show casino time.

From someone who regularly takes screenshots etc - that looks about spot on.

Oh, I thought the casino application always showed their time, not the player's local time.

[vinylweatherman]

That last example is seriously misleading, as not only is the Ace displayed, but the total "soft 15" is actually given as though this was the correct card. This points to a bug running deeper than just errors in displaying the wrong card.

All these errors are on Classic Blackjack, and this issue was raised months ago with some FL casinos. Microgaming again seem uninterested in addressing this issue.

It is the same as a B&M dealer switching cards after you have already asked for another card on a soft 15 - it would not be tolerated, so why should we have to put up with it online because MG are busy releasing new games.