Done with BelleRock - Again

[vinylweatherman]

Originally Posted by LRDell

Therefore, they remain on my bad list for now. As to the issue of libel, what could I do about it anyway - international issue and all.

Probably very little, and most likely not worth it for $200, but they are licenced in Gibraltar, not some place like Costa Rica, so do need to be more careful about how they behave with respect to data accuracy.

[Blondie8104]

Originally Posted by LRDell

Other than the occasional problems with withdrawals, I have generally been a supporter of this group. I have never had the problems others have seemed to have with hearing back from customer service or getting in touch with someone. But over the last week, they have given me fits with some withdrawals. I made some substantial withdrawals (for me) last week - about $2900. In the normal course of events these withdrawals would have been back in my band account before the end of the week.

I came back from out of town Saturday to see that only a small part of the withdrawal had been paid. I got in touch with my "VIP" support staff people only to be told that they are holding up the withdrawals because of "an" outstanding returned deposit with Click2Pay. I assured them that this had been cleared up weeks ago and that even that day I had used my Click2Pay account. I was told by 'Stacey' to get an email from Click2Pay confirming that my account was in good standing. I got the email and forwarded it to BelleRock. 'Willie' told me he would get in touch with processing and clear it up. I checked back on Sunday and Willie said they were still showing this outstanding Click2Pay problem. Several conversations back and forth between Willie and "Operations" and he told me that he had gotten them to release all the withdrawal except the $151 amount in dispute. He told me they would process the remaining amount that day.

It still wasn't paid on Monday. 'Dustin' told me that the Click2Pay problem was still showing in their system, and that a forwarded email from me wasn't good enough because "anyone can write an email." I told him that Willie had supposedly cleared this up on Sunday. He consulted with Willie and I was then told that the amounts other than the $151 had been paid and would be presented to my bank on Monday, as their processor didn't operate on weekends. I sent an email to Click2Pay asking them to get in touch directly since a potentially forged email from me wasn't good enough.

Still wasn't paid on Tuesday, but I was assured yet again that it had been processed, but oh it hadn't been processed till Tuesday. I could get no explanation for why I had been told it would be processed on Sunday, then told it would be processed on Monday, etc.

So on Wednesday it finally shows up in my bank account, and I get in touch with them again to check on a new withdrawal from the 21st. Only to be told that not only is their system showing outstanding returns from Click2Pay, but also Citadel and Firepay. None of this information is correct - as all of us know, our Firepay accounts haven't even been active for a month. I have been in touch with all three processors and told that my accounts have no outstanding returns.

I have told BelleRock that this is unacceptable service. Other than those listed here, there were several other comments and things they told me that indicated they had no idea what was going on, but would tell me whatever I wanted to hear. I have asked all these processors to get in touch with BelleRock directly to clear this up so my withdrawals can be released.

Does anyone think it would be helpful to also file something with Ecogra?

LR Hi I am Blondie I read your post and I have a problem with Belle Rock also, I stated to play in Oct.2005 through Jan 2006. There banking machines where allways down when you wanted to withdraw winnings but up to take your money. That they did . I have many dup. withdraws from my credit cards and bank accounts. They sent me a letter through e-mail saying I spent $149,000.00 that I most likly did but now they have me up to $455,000.00 that I did not spend. I contacted ecogra they said they would investagate well that took them a day. Belle Rock said they would check also and I faxed 300 documents 3 times before they say they got them and their investagation was one day so now I have a Lawer and sec. Service.
Blondie8104@comcast.net

[BBKPoker]

Originally Posted by Blondie8104

LR Hi I am Blondie I read your post and I have a problem with Belle Rock also, I stated to play in Oct.2005 through Jan 2006. There banking machines where allways down when you wanted to withdraw winnings but up to take your money. That they did . I have many dup. withdraws from my credit cards and bank accounts. They sent me a letter through e-mail saying I spent $149,000.00 that I most likly did but now they have me up to $455,000.00 that I did not spend. I contacted ecogra they said they would investagate well that took them a day. Belle Rock said they would check also and I faxed 300 documents 3 times before they say they got them and their investagation was one day so now I have a Lawer and sec. Service.
Blondie8104@comcast.net

Sorry for the thread hi-jack, but you gambled off 150k or more?

*jumps out a window*

[Blondie8104]

[font="Arial Black"]I need to jump out a window. Has anyone else had a problem with hacked accounts from Bellerock entertainment?
Blondie8104@comcast.net