Main Street Group confusing terms!

[The Watchdog]

However I see you are determined to send them to the Rogue pit... I don't believe is going to happen...

Being one of the few playtech casino groups that work by the book, I just don't see it happening.

By the way, why don't you try contacting again and see their response? And how come this been going on for months and no solution? Either they are ignoring your complain (which I honestly don't believe is the case) or either you have not much to defend your complain with since neither them or Casinomeister have helped you out. So probably they put an end to the case since you have no further arguments and you are keep posting and fighting for something you won't win. Posting won't take you anywhere, at least thats my belief. Communicating with them will work better to see if some one is studying your case there and find a nice ending to your situation.

I am just trying to help you out, I know they are a good company and you were the one bringing this thread back to life...

Honestly, try contacting them again... they have chat service 24 hours a day... and PM Casinomeister for him to give you his opinion again.

Is not my intention to tell you that you are mistaken, only that posting and posting won't help you much if they are not paying attention to you. So the best option is keep talking with them to see what would they decide.

Sorry if you felt I was against you ... only that it seems you are determined on giving them problems..

Best wishes on your issue

[The Watchdog]

I don't believe this was added recently to their TCs

All players using € (EURO) outside the Eurozone (12 countries in which euro is the official currency) or £(Great Britain Pound) outside the United Kingdom will be charged an additional 5% fee on every approved withdrawal request up to a maximum fee of €500 or £500.


I am positive their TCs have not changed in a while.

PM me, I tried to contact you... but you don't allow private messages.

I beleive that paragraph might be the reason why you are getting no where.

If you proivded a US billing address... thats the reason you were charged that fee

[Casinomeister]

The only thing MainStreet is guilty of is not updating some of the information on their websites. Whenever their processor moves, the Ltd. is dissolved and another created. Nothing wrong with that. Their websites are being updated with this information.

By the way, I wouldn't consider listing one's business as advertising so I don't really understand why you're getting your panties tied in a knot over this.

Well this complaint is NOT resolved. Mainstreet is still refusing to cough up the commission they charged me on my winnings.

From the casino:

As posted on our website, all players using € (EURO) outside the Eurozone (12 countries in which euro is the official currency) or £(Great Britain Pound) outside the United Kingdom will be charged an additional 5% fee on every approved withdrawal

This is the case of this player, he is from USA and his account is in Great Britain Pound currency.

Because of this, the fees were deducted from his withdrawals.

**The case was checked by our General Manager and we offer him the deal of crediting the amount deducted of the withdrawals as an additional bonus for a deposit eligible for the weekly bonus.

How is this not resolved? What's your problem?

[Casinomeister]

I realize the amount in dispute is not great, 15 GBP and 4 GBP, but it still annoys me.

What annoys me is the length that people go through to dis a casino that has been providing the player community a virtually complaint-free service for years. They wouldn't be listed here if I felt they were dodgy or doing weird shit to players - I really don't appreciate the calls for "roguedom."

If I understand this correctly, the casino offered to give you this difference in a bonus. I would say that's a pretty fair deal.

And all this mayhem for 19 GBP??

[GrandMaster]

The only thing MainStreet is guilty of is not updating some of the information on their websites. Whenever their processor moves, the Ltd. is dissolved and another created. Nothing wrong with that. Their websites are being updated with this information.

If casinos can get away with not updating their websites for two years, then players should also be able to rely on T&C that were in force two years ago.

[Casinomeister]

If casinos can get away with not updating their websites for two years, then players should also be able to rely on T&C that were in force two years ago.

Sorry, I disagree. Terms and conditions are key elements to a casino website and are highly focused upon. Items such as business info (that most people couldn't care less about) sometimes fall to the wayside. At Casinomeister, there are numerous pages that still have copyright 1998 - 2004 on them. That doesn't mean it's not copyrighted and it doesn't mean that info is up for grabs. It means I haven't gotten around to dealing with it yet.

But there are other sections that I am updating daily - sections that are deemed more important than others.

[CROGO]

What's your problem?

In January, I deposited and wagered in casinos that misrepresented themselves as owned by UK companies and/or located in the UK, where the pound sterling is the lawful currency. After attempting to withdrawal my winnings, the casinos charged a commission on my winnings. This commission was not disclosed on their website, and in fact would be illegal if they were in fact UK companies. They have subsequently changed their websites at least twice. So the present websites do not read the same as they did previously.

How is this not resolved?

I still haven’t been paid, and after 6 months I should be entitled to interest.

Terms and conditions are key elements to a casino website and are highly focused upon.

Right! Because if accepted, they can form a valid contract between the parties. If a casino wants to do “weird” things, like charging commissions on winnings, it needs to make that clear. That didn’t happen here and no judge would find that they did. Furthermore, is there a page on these websites labeled “terms and conditions”?
Try to find it!

Items such as business info (that most people couldn't care less about) sometimes fall to the wayside.

The business information is key because it tells the player with whom he or she has a contract, i.e., the name and location of the legal entity responsible for the casino, where that “person” can be found in case of a disagreement, and what country’s law and courts will handle any disputes. The fact that a business represents that it is registered or incorporated in a certain country implies that it is subject to laws of that country and is amenable to suit there in that nation’s courts. In this case, it also implies the right to use the lawful currency of that country without penalty or paying a commission. Business vehicles, such as corporations, limited corporations, etc. are artificial “persons” in the law with potentially perpetual existence and must comply with the laws where they exist or do business.

The law in most countries requires that people have a right to know with whom they are doing business. Fictitious names and trade names need to be registered and disclosed for a reason. Misrepresenting who you are, regardless if you are real person, or a juridical person like a corporation, can invalidate contracts. If a player misrepresents who he or she is to a casino, the casino voids all winnings. Why? Because the player was not who he or she claimed to be, therefore no valid contract existed.

How is it different when a casino misrepresents who it really is?

In this case, the corporations listed that I was enticed to deposit money with, did not in fact exist! Therefore, there is no valid contract they can enforce against me, but I have rights I could enforce against them, if I know where they are and where they can be found. I am still not sure I have the whole story about them yet.

At Casinomeister, there are numerous pages that still have copyright 1998 - 2004 on them. That doesn't mean it's not copyrighted and it doesn't mean that info is up for grabs.

Of course not, but you are confusing apples and oranges here. You want to focus on the intellectual property of a “person”, its website address, its trademarks and trade names, copyrights, etc., and ignore the owner of those property rights with whom a player enters into a contract. You can buy and sell intellectual property, but it doesn’t change the fact that it is the “person” who owns that property, a website or online casino, who is legally responsible for the content of that website or casino and the language published on it, etc. Again, in order to have accountability, the owner of this information needs to be known, not concealed or misrepresented.

The only thing MainStreet is guilty of is not updating some of the information on their websites.

Thank you for agreeing that “MainStreet” is guilty here. Unfortunately there no longer is a company by this name. It was dissolved. The successor companies appear to be FWF Investments Ltd., and/or RX Advertising Inc. What they appear to be guilty of is a criminal offense in the UK, where they falsely claimed to be registered as a limited liability company, which in fact no longer existed. They also may be civilly or criminally liable in Canada, Costa Rica or elsewhere for similar offenses and violating fictitious name registration laws.

Whenever their processor moves, the Ltd. is dissolved and another created.

As previously stated, the problem here is beyond the processor. The fact that the processor is listed as the owner of the casino ads a new dimension to this. It appears that the owner may also be the operator of the casino. If so, they are liable for the casino. Even if not determined to be the “operator of the casino” they could also can be required to payback commissions on winnings improperly withheld.

Nothing wrong with that.

Once a Ltd. UK company is dissolved, it ceases to be legal. Continuing to use the Ltd. after it was dissolved appears to be criminal, and that usually means its wrong. The intent for moving around so much should also be considered. Is it to avoid legal liability from players?

Their websites are being updated with this information.

Well it is very late. This needed to be done months and years ago.

By the way, I wouldn't consider listing one's business as advertising so I don't really understand why you're getting your panties tied in a knot over this.

Regardless of what you label it, it was still patently false. Maybe you wouldn’t, but any judge would call the contents of a commercial website “commercial speech”, and thus advertising.

What annoys me is the length that people go through to dis a casino that has been providing the player community a virtually complaint-free service for years.

“Dis”? What has been factually posted here that isn’t true?
Please tell me!
Am I not allowed to post the truth here?
Is quoting from their own websites “dissing” them?
Am I responsible for their failure to truthfully disclose information on their website?
In normal businesses, failing to be truthful causes problems. They weren’t truthful here.

I can only speak for myself. They didn’t provide me with complaint free service. My dad taught me never to rest on my laurels. Maybe they can learn something from this. However, the owner of the casino that provided compliant free service no longer exists. It has been dissolved. It is just like a restaurant under new ownership. The name is the same and so is the building, but it is not the same owner anymore, and really they moved the building to another country!

If I understand this correctly, the casino offered to give you this difference in a bonus. I would say that's a pretty fair deal.

I didn’t think the offer, which was less attractive than the original bonus, was adequate compensation. Furthermore, I am not convinced that depositing more money in a casino that bizarrely charges commissions on winnings is a wise personal policy. I don’t know of any other casino does this.

And all this mayhem for 19 GBP??

Is this directed at me?

I wanted to make sure they didn’t suck anyone else in with the hidden fees. They could have paid up at any time. Instead, I got the line about how their owner forces them to charge these excessive fees, so that led to the discussion that uncovered that they really aren’t who they said they were. The “mayhem” here was self-inflicted. No one here made them keep false information on their websites in violation of UK law. No one here made them misrepresent who they are and where they can be found. They did all this themselves, and they still haven’t taken responsibility for it. They just made things worse for themselves.

Actually, since I thought I was dealing with UK companies. I thought that they would pay up if threatened with litigation or a complaint to UK authorities. I am confident no UK judge would agree with them. It would have been a slam dunk, AND they would have had to pay the legal fees. Since they obviously are not who they said they were, I have to reevaluate my options.

I really don't appreciate the calls for "roguedom."

I really don’t appreciate getting conned into depositing money into a company that no longer existed. Again, this appears to be a criminal act in the UK. Usually criminal acts have penalties. So what is the penalty for this here? I would not be in this position if they truthfully disclosed who they were, were they where, and their peculiar policy of charging a commission on winnings for wagering in the lawful currency of the country in which they represented they were registered. I am the victim here, along with anyone else who got taken in by them, not them.

[Casinomeister]

Just a couple of comments before I retire for the night.

CROGO, obviously you have way too much time on your hands. For one thing, your issue is resolved. The casino always had a policy stated on their website that explained their payment policies. You aren't owed anything in my opinion. And if you are a player located in the states, why concern yourself with GBP Sterling?? Or UK casinos for that matter? That's not your currency.

The casino offered you to give you what you thought they owed you - 19 GBP - as a bonus. If you don't want that - fine and dandy, that's your problem.

Mainstreet group is a legit business and so are their processors. I have no idea why you are spending so much time getting all worked up over nothing. I wish people like you would put just as much effort into trying to solve world hunger or peace in the middle east as you do ranting on about 19 British Pounds and chasing after red herrings.

By the way, if this policy of theirs is such a huge problem (in your opinion) why are there not bucket loads of complaints. No one is getting suckered into anything - the payment policies are stated clearly on their website.

This matter is closed for all I'm concerned. I'm not wasting my time with this.

[Vesuvio]

This commission was not disclosed on their website, and in fact would be illegal if they were in fact UK companies. They have subsequently changed their websites at least twice. So the present websites do not read the same as they did previously.

Quite a post, but don't you admit at the start of this thread that the charge was mentioned on their website when you first deposited. Not as prominently as I'd agree it should have been (for such an unusual charge), but it was there.

I don't see Main Street have done much wrong here, except perhaps to be less than honest about the reason for the charge. I'd be amazed if it wasn't to discourage people playing the bonus in a currency that makes it more valuable.

[Sodax77]

I like to share this issue:

I already talked 3 month with Summer B. And few message with Bryan.

I know that some don't agree with me, but it is illegal here to sold personal information to another company. Based Privacy statement, etc.

And i know that Main Street Group bought player database from one ex-RTG casino (with all details), this casino didn't belong to Main Street "boss" Martin Jensen. I was in that list and Main Street Group start spamming me, even that is also against their policy.

Because i know now this ex-RTG manager, i saw same list, and i know who buy this list (one guy from Main Street Marketing).

This is probably ok in some countries, but i do not allow that some company buy my personal details, and start spamming.

But what i can do, this industry do not respect laws. They act however they want. They don't care about your privacy. They just want your money.