Winner Casino is not paying. Who played recently?

[jetset]

Originally Posted by dresden

I think we should wait and see what CM has to say. I'm informed through my affiliate that Bryan is aware of the situation.

This is eerily reminisicent of that Joyland mess I was reading up on in that a software "glitch" is being used to justify the voiding of players' balances. Although, here it's not even that a bunch of advantage players well...took advantage. I had no idea when I was playing and I don't think anyone else did either.

For the record, my €1300 winnings at Casinoforaces (Winner's sister) were voided and my balance was reset.

I was told this operation had no relation to the old Casino4aces.

Two points here:

Werner's comment regarding the timing of this alleged glitch and the apparent procrastination before something was done about it are very valid.

If I recall correctly, the Joyland debacle was more incompetent management of a promo than a technical fault.

[Casinomeister]

Originally Posted by dresden

...I was told this operation had no relation to the old Casino4aces.

New operators - new software. I met them in Vegas in September this last year.

Vortran and I discuss this a bit on this week's webcast - I'm emailing the operators now to find up what's up.

[dresden]

Originally Posted by Casinomeister

Vortran and I discuss this a bit on this week's webcast

D+ huh? You're an easy grader.

[chesterp]

so i'm guessing that in the meantime we shouldn't bet or cashout what they returned or anything? i could use the cashout, but not if it risks losing what i won. i have about $1000 in these casinos now, but they took $4000 from my accounts because of this glitch. can't wait to find out what the glitch is. should be fully refunded, but if not, what about remove the % the glitch favored us by? if we had a 5% adv. over the house, take 5% of our betting from us- not all our winnings.

[adha]

tehy wont let you cash out anyway. I just tried to cash out my original deposit only and get this:

We are sorry, the bonus you received had not been fully played
thus you cannot cash out money!

[soflat]

It's amazing that nobody lost money at the casino games there.

[dresden]

Exactly how would you know?

The people who lost aren't expecting any cash-outs. They are not surprised when their winnings are voided because they don't have any winnings.

When, instead of a cash-out, the winners receive a letter telling them their winnings are void they then have reason to vocalize.

[actyper]

During that time I received a free $40 from them which I lost. Just got an email saying they put $40 back into my account! I haven't heard from anybody who got refunded their full deposit yet though.

[soflat]

Originally Posted by dresden

Exactly how would you know?

The people who lost aren't expecting any cash-outs. They are not surprised when their winnings are voided because they don't have any winnings.

When, instead of a cash-out, the winners receive a letter telling them their winnings are void they then have reason to vocalize.

I would know because until now nobody who has read this or the other forums has come forward and stated it.

I assume they'd want to get their losses back due to the unfair game, and thus they have a reason to vocalize, don't you?

It looks like most people won there.

[dresden]

Who do you think is going to notice the problem first? The people who won and were expecting cash-outs or the people who lost and were expecting nothing? Certainly, it's the former.

I'm sure there were people who lost. As I stated, when I played and software was supposedly "glitched" in my favor, it was unnoticeable. That is to say, it was not like I was winning every hand or four out every five hands or anything like that. There were normal steaks, both up and down. Because of this, I'm sure some people lost.

Yeah, they should be refunded and I'm sure as they find out they'll request to be.